Fields Motorcars

Great help from Katie Dillard. An asset to your service department . She made sure everything was correct

Laura is a preeminent and top-notch service advisor. Her personal involvement and commitment for her customers and the goals for Fields Motorcars are without equal. What you see is what you get from Laura. She is always polite, positive, and cheerful. She has a permanence of personality and a constant of character. Her ability to comprehend and master the maintenance of the most advanced vehicles is overwhelming for for Laura technical superiority. From talking with other customers, Laura knows her customers, very good, and care for their vehicles. Laura, please continue the excellent job and let Fields Motorcars be the best in Florida. George Cash Spence.

I am extremely disappointed with my experience at Field Motors in Lakeland, Florida, particularly with Ron Bigler, the Mercedes Benz Sprinter van representative, and Mic Romero, the General Manager. Despite being an out-of-state buyer eligible for Florida’s tax exemption program, they outright refused to honor the program. In addition, I was overcharged for Florida’s taxes and had to fight for a refund of the overcharge. To make matters worse, they also charged me for Florida title and registration fees, even though it was known that the vehicle was never going to be registered in Florida—it was going to be titled in Alaska. They provided misleading and incorrect information, claiming that I was required to use a shipping company to remove the vehicle from Florida in order to avoid taxes. This claim was not only false but also contradicted the actual process, which allows for vehicle titling and registration upon arrival in Alaska, as long as I had proper insurance coverage for the journey. The most egregious issue came when they refused to provide the Assignment of Rights documentation for the tax refund application, making the process unnecessarily difficult and time-consuming. I had to escalate the matter by contacting the Florida Department of Violations, the Department of Revenue, and the owner of Field Motors before they finally begin to address the situation. In addition, they altered my purchase price and paperwork from the time of the initial full payment to the pickup, which was a week later. This is a clear indication of dishonesty and lack of transparency in their business practices. If you plan to purchase a vehicle from Field Motors, I strongly advise you to thoroughly review every line item of the paperwork in advance, as they cannot be trusted to provide accurate or consistent documentation. This experience has been incredibly frustrating and time-consuming. I hope others can avoid the same pitfalls and find more reputable dealerships that value their customers' time, money, and trust.

Excellent Service with Service Manager Bobbie. Nice professional and timely service. Clear communication about automotive issues. Thank you Bobbie

Timely rerun on my vehicle. Laura has always been communistic throughout the process she is the best. Thank you Fields. Thank you Lara.

Very professional Katie she's very good and very professional. She’s very very polite and she does the job very well.

The service was the Best 5star service the GM was great and very understanding also Mr Andrew and and Mr Daniel was great

Service apt was quick and efficient. Took good care of my needs. Bobbi was through & helpful! ⭐️⭐️⭐️⭐️⭐️

People do not call back when they say even the manager . Very disrespectful . I can spend 6 figures on a car at any other dealership where your inquiry is taken seriously

Las cosas buenas también se comparte yo compre un vehiculo con esta compañía un año después me llaman para una revisión yo estoy en orlando me enviaron un vehiculo prestado se llevaron el mío le hicieron todo en garantia es el mejor servicio recibido muchas gracias el equipo de MERCEDES BENZ LAKE LAND. GRACIAS NUNCA PODER COMPRAR OTRA MARCA DE VEHICULO. Y CLARO QUE SE LO COMPRARIA A USTEDES MIL VECES MAS. Agregar fotos