Fields Motorcars

It was very easy to schedule our 50K maintenance online. We were greeted and informed we were scheduled with Katie for this appointment. She appeared to be very knowledgeable and concise as to what would be performed on the vehicle and kept us informed. At the end of the day, we left happy with the maintenance needed.

This dealership always takes amazing care of my car. Katherine Dillard is the best service provider I have ever experienced at any dealership, she always is looking out after me and my car!

I've had the opportunity to work with several Mercedes-Benz dealerships over the years, and **Mercedes-Benz Fields of Lakeland** continues to stand out for its exceptional service. Although I purchased my vehicle elsewhere, I brought it to Fields of Lakeland after the A/C stopped working with only 14? miles on the vehicle. From the moment I arrived, **Josh, Katie, Curtis, and the entire service team** treated me with genuine care and respect. What impressed me most was their communication. They kept me informed throughout the process with timely phone calls and emails, answered my questions patiently, and always made me feel like a valued customer not just another repair order. No one ignored my concerns, and every interaction was courteous, professional, and helpful. In today's world, great customer service can be hard to find. This team demonstrated empathy, honesty, and integrity from start to finish. At no point did I feel pressured into unnecessary services or upsells. Their focus was simply on resolving my issue and providing the best possible experience. I've worked with Fields of Lakeland for more than six years, and they have consistently earned my trust. If you're looking for a Mercedes-Benz service department that truly values its customers, I highly recommend them. Thank you to **Josh, Katie, Curtis, and the entire team** for your outstanding service. It is genuinely appreciated.

MO’s skills are unlimited….articulate, caring, problem solver, customer focused,..respectful, engaged in the process beginning to end. His skills led me to the next level for my problem solution..,

Very good experience! Made my shopping very easy.. Gabriella was very pleasant to deal with

Incompetent dealership! My eqe AMG went in for a recall. They rotated my tires as well. They Failed to correct the tire pressures. Tire pressure sensor warning light is lit up. The pressures are completely incorrect. Now I have the active steering assist and emergency stop assist warnings appearing. This dealer is a joke for the brand. Now I have to figure out how to fix all this because of their incompetence!!! Stay far away from this dealer!

The dealership has gone through a lot of changes. I bought a car here which was problematic. Found a wonderful service person. Then he left. Received a letter to sell my car back to the dealership. Fortunately found Greg Corbin. He was a breath of fresh air. Not since working with Don Josey did I feel as comfortable. And Noah in the finance area was also wonderful.

We really appreciate the job you did. I would recommend you to anyone who needs work done on their vehicle.

Very poor. Oil change alone took over two hours despite the fact that I made appointment .

Amazing service! Malik did an amazing job with explaining everything is needed. If you need a great service advisor, look out for him! He will take great care of you!