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DO NOT SELL YOUR CAR TO THEM! THEY ARE SKETCHY
One of their sales reps named Sam found my car listing on marketplace and we went in to talk about selling it to their dealership. I got there and not only did they low-ball the value of the car, they tried to gaslight me the entire time. A few examples include THE MANAGER telling me that it's better to get rid of the car now because my 86 year old grandmother was the co-signer and you "can't get a dead persons signature" and then later when i asked questions about the paperwork they needed to send her, manager said "as long as the papers are signed im not gonna ask questions about who signed them". Meanwhile the sales rep tried to guilt trip me the entire time and ask my husband and I how long we'd been married only to talk about his failed marriage and in so many words say that's how ours will be. In the end, everything was so sketchy to me I changed my mind and the sales rep tried to make me feel bad and act like I played them. What a bunch of xxxxxxx! No wonder why they only have 8 cars on their lot! If I could give them a negative rating, I would.
Customer Service is 5 stars!!
Just got off the phone. Spoke with Chris from customer serv. He is the reason I gave 5 stars!! Patient and thorough!! Thanks Chris!! Had gotten so frustrated but he was excellent and explained everything 'marvellously'! Actually, the cust serv dept has always been top notch..to me!! Thanks Honda...sales is how we purchase a vehicle; but good customer service is why we come back!! (smile)
The Service Department at Jacksonville Honda is top-notch. Honda makes it very easy to schedule an appointment (either on line or by phone). The service department (I dealt with Ben Allred, service representative) and the technician Wil Hickey performed the maintenance. The staff was professional, courteous and a great representation of the company they represent. I love my Honda Accord. It is a great vehicle.
New car purchase
Elcellent and courteous staff. Pleasure working with Ryan and Nick.
All employees at Lejeune Honda were very professional and were not pushy for my family to purchase our car. We had fantastic service from the second we walked in the door and all efforts of the staff were to ensure we had a great overall experience.
Friendly staff impressionable
Shopped around last summer, but decided to keep our pilot for a while longer. After visiting numerous dealers in Jacksonville and Wilmington, the staff at Lejeune were most impressive. We returned when it was time to replace our pilot (13 years, 251000 miles no problems) with a CRV. Compliments to Keisha, Leslie, & Chris. We'll refer others to you.
best staff ever
stayed late to accommodate my late schedule, we were there till midnight.
I had a fairly complicated sale and this dealership was not only helpful but graceful and kind to me and my family. We got the first choice car we wanted at a fair price.
poor service after the sale
Purchased CRV at the end of July 2015 have not purchased new vehicle in 15 years so I was excited. everything was fine until we went to finance the car. We purchased many of the extra warranties because we thought we should and they made it sound so inexpensive since it was all just added to the monthly bill within days we realized that we did not really want them and expressed our desire to have them cancelled.. We have been back and forth now for six and a half months and they are still not cancelled. They took our money just fine but trying to get it back is insane!. I have been paying my car payment every month and being charged for something I have been trying to cancel for months. I don't like being charged interest on something I don't want. If you buy anything from them just know what you want and don't want on the car because if you change your mind you will be waiting a long time to have the problem solved. I would never buy from them again. Its a shame because if it would have been a good experience I would have gone back since I am now looking for a car for my grand daughter.
Our experience was outstanding in every way. Ryan A. worked with us and made the entire process an enjoyable one. His attention to detail in explaining everything and making sure we were getting exactly what we wanted was professional and friendly. I will trust him with our family's needs in the future.