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Tony Serra Nissan Cullman

(1,966 reviews)
Visit Tony Serra Nissan Cullman
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 3:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 7:30am–3:00pm
Sunday Closed Closed

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New (256) 448-9472 (256) 448-9472
Used (256) 448-9474 (256) 448-9474
Service (256) 448-9482 (256) 448-9482

Inventory

See all 148 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since August 2015.
At Tony Serra Nissan we want you to feel confident in the decisions you make. When you drive off our lot in a new or new-to-you Nissan we want it to be because you are 100% sure it's the right car for you not because you felt pressured into a sale. That's why our entire purchase process is built around giving you the space and time you need to find the car that's right for you. Along the way you'll be helped by a knowledgeable and experienced staff who is there to guide you through the car-buying process. This dedication to customer satisfaction is why we've won the Owner First Award of Excellence for superior customer service.
All new Tony Serra Nissan

Service center

Phone number (256) 448-9482

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
7:30am–3:00pm
Sunday
Closed

Meet our employees

Reviews

(1,966 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Tony Serra Nissan Cullman from DealerRater.

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When I purchased car was told free year of oil changes.

When I purchased car was told free year of oil changes. I was given 3. Lots of promises made when I purchased my car and now it seems they won’t be honored. Love my car either way, but won’t likely buy from them again.

When I purchased car was told free year of oil changes.

When I purchased car was told free year of oil changes. I was given 3. Lots of promises made when I purchased my car and now it seems they won’t be honored. Love my car either way, but won’t likely buy from them again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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I have never had a better experience than I did here!

I have never had a better experience than I did here! It was amazing having an entire team of people working together to make sure I got exactly what I wanted ! Madyzn and Cody were phenomenal!!!!! I can’t thank them enough for getting me in exactly what I dreamed of!

I have never had a better experience than I did here!

I have never had a better experience than I did here! It was amazing having an entire team of people working together to make sure I got exactly what I wanted ! Madyzn and Cody were phenomenal!!!!! I can’t thank them enough for getting me in exactly what I dreamed of!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Very good people, easy to work with,very professional and

Very good people, easy to work with,very professional and they do all they can to connect you with your perfect vehicle! What amazed me the most is they call you within a few days to ask you how you are liking your vehicle and dislikes,,even asked if I wanted to trade and find the one I did like! I went from a Jeep Grand Cherokee to a smaller vehicle, this was my idea and it got some getting used to,,Zach heard the hesitation in my voice over the phone,,told me to come back in! I am now 30 days in, and I love my new Kicks today,,also had a minor recall in first week, nothing serious and they handled it immediately! I really want to emphasize ,,if you want a good vehicle,,go see Tony Serra Nissan, ask for Zack,,he'll put you into something that accommodates you!

Very good people, easy to work with,very professional and

Very good people, easy to work with,very professional and they do all they can to connect you with your perfect vehicle! What amazed me the most is they call you within a few days to ask you how you are liking your vehicle and dislikes,,even asked if I wanted to trade and find the one I did like! I went from a Jeep Grand Cherokee to a smaller vehicle, this was my idea and it got some getting used to,,Zach heard the hesitation in my voice over the phone,,told me to come back in! I am now 30 days in, and I love my new Kicks today,,also had a minor recall in first week, nothing serious and they handled it immediately! I really want to emphasize ,,if you want a good vehicle,,go see Tony Serra Nissan, ask for Zack,,he'll put you into something that accommodates you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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They were very pleasant and aware of your situation of

They were very pleasant and aware of your situation of financial. Everyone welcome you to the dealership

They were very pleasant and aware of your situation of

They were very pleasant and aware of your situation of financial. Everyone welcome you to the dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Scott Stephens was super helpful and got us a great deal

Scott Stephens was super helpful and got us a great deal on a car!! Definitely coming back!! Thank you scott!

Scott Stephens was super helpful and got us a great deal

Scott Stephens was super helpful and got us a great deal on a car!! Definitely coming back!! Thank you scott!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks, Daniel! Scott came through with the deal, the wheels, and the feels. Glad you had a great experience at Tony Serra Nissan in Cullman—come back anytime, we’ll save you a parking spot!

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Scott was a great salesman!

Scott was a great salesman!! Would recommend going to Scott if you are looking for a new or used car!

Scott was a great salesman!

Scott was a great salesman!! Would recommend going to Scott if you are looking for a new or used car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Riley, thanks for the shoutout! Scott’s got the skills to match the wheels. We're glad he helped steer you right here at Tony Serra Nissan in Cullman—send your friends, he loves company!

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It not bad deal.

It not bad deal. It was easy to work thing out. I am have car in day.

It not bad deal.

It not bad deal. It was easy to work thing out. I am have car in day.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Not bad at all—fast deal, smooth process, and keys in hand the next day? Sounds like a win to us! Thanks for choosing Tony Serra Nissan in Cullman—we’re glad we could get you rolling so quickly!

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Everything was fine I have to tell you the fish in the

Everything was fine I have to tell you the fish in the pond ate my chicken.

Everything was fine I have to tell you the fish in the

Everything was fine I have to tell you the fish in the pond ate my chicken.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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I am being trreatened with collection by Matteo!

I am being trreatened with collection by Matteo! The day after the purchase he want's more money! We agreed on a purchase price, signed all paperwork and finished the transaction. The following day they wanted more money and threatened to send to collections after I told him we already have a signed contract..

I am being trreatened with collection by Matteo!

I am being trreatened with collection by Matteo! The day after the purchase he want's more money! We agreed on a purchase price, signed all paperwork and finished the transaction. The following day they wanted more money and threatened to send to collections after I told him we already have a signed contract..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Dealer response

Hi Shane, We’ve seen some creative driving in our day—but trying to keep a rebate you didn’t qualify for takes a special kind of spin. We caught the error right away and kindly asked you to swing by and re-sign the deal properly. Instead, you doubled down, ignored the contract you already signed, a nd played the victim card—bold move. At Tony Serra Nissan in Cullman, we own our mistakes and fix them fast. But when someone tries to take advantage of an honest correction, we won’t pretend that’s normal. Cars are negotiable—character shouldn’t be.

Dealer response

Shane, let’s not overcomplicate things. You signed a deal. We spotted an issue. We asked to fix it. Pretty normal stuff. Not exactly the plot twist you made it out to be. It’s kind of like walking out of a bank with extra cash, knowing it’s not yours, and then acting shocked when someone calls you back. We weren’t mad—we just figured the right thing’s still the right thing, even when it's inconvenient. We’ll keep doing business with clear contracts, straight talk, and the occasional reminder that integrity isn’t seasonal.

Consumer response

Your clearly listed online price, minus trade in, plus tax, title, and misc. fees equals exactly what I paid and financed. The following day your dealership told me to either bring in 2,500 dollars or resign at a higher payment. When I refused Matteo threatened to send the 2,500 to a collection agency. Either your clearly listed online price was false advertising, or someone from your dealership incompetently listed a wrong price. Neither of these options is something I am financially responsible for! I paid asking price, I didn't try and talk you down on the price even 1 dollar. You are trying to make me financially responsible for your discrepancy, then calling my character into question? Above you just mentioned at Tony Serra we own our mistakes; you need to reword that to we own our mistakes after we make the customer pay for it!

Consumer response

I can definitely see how facts and truths can overcomplicate the image your business is trying to pretend to have. I wasn't asked to fix your price discrepancy; I was told to either fix it or face collections If we are going to tell a story, lets at least make it a true one. I didn't walk out with anything extra, I walked out owing exactly what was discussed and agreed upon. I engaged in straight talk, have a clear contract, and am now appalled by the lack of integrity your dealership is displaying by trying to ask for more money after handshakes were made and contracts were signed.

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Had not had any problems with service and they are very

Had not had any problems with service and they are very friendly and efficient and do not have to wait long for service.

Had not had any problems with service and they are very

Had not had any problems with service and they are very friendly and efficient and do not have to wait long for service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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