INFINITI of Fort Wayne

Awesome service from the service department. Very professional and fast in response. Sales department was also friendly and helpful to answer any question I had.

Stay away! Jeremy Todd and Kyle Bertsch are not to be trusted. I bought a trade-in 2006 Infiniti FX35 from Rohrman less than 5 months ago. I took it in last month for a tune-up and to my surprise was taken back to the service bay and shown by the mechanics and service rep that the rear control arms were cracked and completely rusted through, and told that the car was therefore unsafe to drive. I was informed I’d have to pay them to replace the control arms OR sign a liability waiver to drive it out of the service bay. In the words of the mechanic: “This is the worst I’ve ever seen, I can’t believe they sold you this car. There is no way they didn’t notice the safety issue.” I double-checked with a few mechanic friends who confirmed what the Infiniti mechanic said: this dealership DEFINITELY either didn’t examine the control arms (it’s clear as day when looking at the undercarriage, see pictures) OR they knew they were selling me a car with broken parts. My life was put in danger, and I was angry, but I wanted to give management the opportunity to make things right before jumping to conclusions. I called the manager, Alex Bertsch, and described the situation to him and he initially showed full understanding and sympathy, agreed that the car should never have been sold, and that he would talk to the GM, Jeremy Todd, to “try to make things right.” Fast forward a few days, and I talk to Alex again, who said, “Jeremy says you bought the car as-is, so there is nothing we can do.” I could sense in his voice he knew it was the wrong thing to say. So folks, they sold me a broken and dangerous car and when they were confronted with (and admitted) their negligence they refused to budge an inch, let alone make things right. It's incredible they think they can get away with this stuff. So… stay away! You could be taking your life into your own hands. This isn’t right, and it is NOT how business should be done. Shameful.

Had a great experience upgrading my new infiniti. Service has always been a pleasure to work with as well. They were able to locate exactly what I wanted.

Great dealership. Very friendly staff and beautiful building. Conveniently located right on Lima Rd. Awesome vehicles.

I love it here. Great people amazing Customer service.. I’m so excited to own my infiniti and being part of the Infiniti family 💜🩷💜🩷

Christina was great to work with. Went way beyond what she had to. And the other salesmen were very nice. Christina rated a 10 ++++ from us.

Service department is wonderful! Everyone is always super helpful & friendly. Only dealership I take my vehicle to for service.

Poor communication, not timely. They forgot to come pick up vehicle so had to change appt. Have called with questions as to what they did and no return phone call.

Check in and check out we’re both very efficient processes. Candace was an excellent service consultant and explained the maintenance recommendations thoroughly. My car was nicely washed and cleaned when returned to me. Candace was sensitive to my time needs

They sold me a car with a blown head gasket that was four weeks ago. They’ve had my car for over three weeks and I can’t get through to anybody there to figure out what’s going on. No answers would not recommend to anyone. Everybody you talk to you states they have nothing to do with it. And the guy who sells you the car absolutely won’t email you back or take any phone calls. I will never return here.