INFINITI of Fort Wayne

4.6
(145 reviews)
Visit INFINITI of Fort Wayne
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 7:30am–3:00pm
Sunday Closed Closed
New (260) 233-0551 (260) 233-0551
Used (260) 233-0556 (260) 233-0556
Service (260) 233-0557 (260) 233-0557

Inventory

See all 34 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since December 2018.
The team at INFINITI of Fort Wayne would like to welcome you to our dealership in Fort Wayne where we're confident you'll find the vehicles you're looking for at a price you can afford. Come and check out our full selection of new INFINITI vehicles or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on our professional finance team will help you get settled with a competitive financing or lease plan.

Service center

Phone number (260) 233-0557

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
7:30am–3:00pm
Sunday
Closed

Meet our employees

Reviews

4.6
(145 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews from DealerRater

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5.0

Always great service at Infiniti. New faces but still...

Always great service at Infiniti. New faces but still great experience. Keep service with a smile and I will keep coming in for service. Thanks

Dealer response

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing INFINITI of Fort Wayne.

4.8

Great customer service. In an out in a timely manner....

Great customer service. In an out in a timely manner. Throughly explains what is going on with my car. I will be back again for future service.

Dealer response

We are very happy, Shelia, to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

5.0

This car buying experience was one of the best I have...

This car buying experience was one of the best I have ever had. I will return for my next vehicle purchase. I would also not hesitate to recommend Infiniti of Fort Wayne to all of my friends and family. The sales manager there is top notch.

Dealer response

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at INFINITI of Fort Wayne are glad to have you as a customer.

5.0

The service was quick. The staff was friendly. The price...

The service was quick. The staff was friendly. The price was reasonable.

Dealer response

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing INFINITI of Fort Wayne!

5.0

The service was excellent and the worker was friendly,...

The service was excellent and the worker was friendly, attentive, and non pressuring.

Dealer response

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

5.0

All personnel were friendly and knowledgeable. Job well...

All personnel were friendly and knowledgeable. Job well done. Thanks

Dealer response

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

5.0

Keaton was great to work with. The Nissan staff was very...

Keaton was great to work with. The Nissan staff was very helpful. I brought my Chevy Suburban here strictly because of all the satisfied customers that referred me there. I can gladly join the list of satisfied customers. Thank you FW Nissan/INFINITI.

Dealer response

We appreciate your business and Keaton and our service team look forward to serving you again soon!

4.4

Had an oil change and complimentary vehicle inspection....

Had an oil change and complimentary vehicle inspection. Service representative was very professional and helpful. He didn't try to promote unnecessary unneeded services which was appreciated. Will definitely be back.

Dealer response

Thank you for choosing INFINITI of Fort Wayne, your feedback and rating mean a lot to us. We're glad John was able to help, and we hope to see you again!

5.0

Service was provided quickly and car was returned clean...

Service was provided quickly and car was returned clean and in great order! They also explained exactly what was done and why they didn’t need to rotate the tres.

Dealer response

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

1.3

High end cars, low end service department

I only take my Infinity to this dealer if there is recall work. They're NOT customer focused in terms of being cordial. No "good morning sir" or even making eye contact. Not to mention communication and being responsive to taking time out of your day for repairs. I don't even own a Toyota, but take my 4 vehicles down the street to Evans because of their service department.

Dealer response

Thank you for your feedback. Providing a positive experience is our top priority, so we're disappointed to hear that your visits didn't measure up. If you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns. Thanks again.

Read all 145 reviews