Bert Ogden INFINITI

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
81 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    July 22, 2019

    Update: After I posted my original review with a 1 star, someone from Bert Ogden Infiniti posted on Google Review that the General Manager would call me... to resolve the issue. That was two weeks ago. I never received a call, nor has the issue been resolved. Just one disappointment after another. They already have my money, so why do they need to fix the issue? I will be sure to now never recommend Bert Ogden Infiniti. Original Post in Google Review: VERY DISAPPOINTED! About a week ago, I decided to trade in my car of over 20 years to get a new vehicle. After jumping between their Nissan Dealership and the Infiniti Dealership, I was convinced to put my money into a used 2017 Infiniti QX50. During the initial test run, I was split between the QX70 and the QX50. I asked the salesman what the difference between the two was. He explained a list of features that weren't offered in the QX50 and I understood. I asked, "Does this car have bluetooth connection?" He responded yes. I took the vehicle home and found out that it is phone calls ONLY for android phones, not for streaming audio. Now, I understand it's a small trivial thing, but in this day and age, you would expect the car to stream audio, especially for as much as I paid for this vehicle. I went back today to complain about the issue (no bluetooth for audio streaming, usb doesn't recognize android, and no AUX cable port) and was told that it was ME who didn't ask the right question. I explained that I wasn't happy and that we should discuss moving me into a vehicle that does. I was told I had to TRADE IN THE CAR that I just bought 7 days ago to upgrade. I spoke to the manager and was told there was nothing they could do and that I could go to DTronics and buy a streaming stick for my car. So I would have to invest more into this car, when I could have been told the real answer from the very beginning? I'm extremely disappointed in the way this was handled and will think twice before sending anyone here.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 16, 2019

    The staff was amazing, and I love Infiniti. I currently I currently have a ‘96 and a 2019. I love that they have such longevity. The buying process was... very streamlined, and l am very pleased with my purchase.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • December 23, 2017

    Everyone had excellent customer service and paid attention to detail and my needs as a buyer. Facility is remarkable, overall great experience!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 21, 2017

    Great customer service. Lucia was very patient with me and worked with me to find my dream car at the price I was looking for.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 20, 2017

    The friendly staff and quick turnaround on my service. Mary Lou and the rest of the staff are always very eager to help and ensure I leave satisfied with... my service.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 12, 2017

    Bert Ogden Infiniti never fails to offer exceptional customer service each and every time I take my vehicles in. They offer assistance in a timely manner... and answer any questions I may have. Definitely your place to get your vehicle serviced!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Vanessa, thank you so much for the excellent review. Having our customer's vehicles completed in a timely manner is something we take great pride in s...o we can get you back on the road as quick as possible. We thank you for your business and hope to see you again for your future automotive needs! Best Regards, Bert Ogden Infiniti Team

  • 5.0 out of 5
    December 12, 2017

    Prompt and friendly service. They are always good with making sure I have a loaner when my vehicle gets serviced!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Serrano, thank you for the great review! We are grateful that our staff was prompt and friendly. Don't hesitate to contact us if there is anything els...e we can do for you. Best Regards, Bert Ogden Infiniti Team

  • 5.0 out of 5
    December 10, 2017

    Was kept up to date on my vehicle repair (air bag issue). Would get a call at least once per week.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Santiago, thank you for the great review! We are glad that our staff made your service visit so positive. Feel free to call or stop by if there is any...thing else we can do for you. Best Regards, Bert Ogden Infiniti Team

  • 5.0 out of 5
    December 8, 2017

    outstanding service and customer service. Marylou, my service rep is the best. She really goes out of her way to take care of my needs

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Isabel, thank you for the perfect review! We are glad that our staff took good care of you during your visit. Feel free to call or stop by if there is... anything else we can do for you. Best Regards, Bert Ogden Infiniti Team

  • 5.0 out of 5
    December 4, 2017

    The ability to work with the numbers we were looking at. Great customer service, looking forward to next purchase experience

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the great review! We are glad that our staff made your visit. If you need anything else at all, please come back to see us. Best Regards..., Bert Ogden Infiniti Team

View More Reviews