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Mercedes-Benz of Tyler

(281 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–2:00pm
Sunday Closed Closed
2018 consumer dealer award
View 1 awards
2018 consumer dealer award

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Reviews

(281 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Tyler from DealerRater.

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Great service and professionalism, made car buying easy

Great service and professionalism, made car buying easy and answered all questions. Do not pressure.

Great service and professionalism, made car buying easy

Great service and professionalism, made car buying easy and answered all questions. Do not pressure.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Grant and the service department team did a great job

Grant and the service department team did a great job taking care of my GLE450 and getting my wife happy and back to her routine. Thank you

Grant and the service department team did a great job

Grant and the service department team did a great job taking care of my GLE450 and getting my wife happy and back to her routine. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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My mom came in for routine maintenance and I feel was

My mom came in for routine maintenance and I feel was taken advantage of. She was charged for things that she didn’t need and in not knowing, just paid for all of the repairs. We have told her to not return to your dealership.

My mom came in for routine maintenance and I feel was

My mom came in for routine maintenance and I feel was taken advantage of. She was charged for things that she didn’t need and in not knowing, just paid for all of the repairs. We have told her to not return to your dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Rowdy was excellent very knowledgeable and kind.

Rowdy was excellent very knowledgeable and kind. Recommend him. Great experience 👍 Ask for Rowdy new car sales

Rowdy was excellent very knowledgeable and kind.

Rowdy was excellent very knowledgeable and kind. Recommend him. Great experience 👍 Ask for Rowdy new car sales

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Exceptional service every time!

Exceptional service every time! Grant is the best service advisor. And their service department is second to none. I am very impressed. Every time I take my car there truly would recommend them to anybody that has a Mercedes.

Exceptional service every time!

Exceptional service every time! Grant is the best service advisor. And their service department is second to none. I am very impressed. Every time I take my car there truly would recommend them to anybody that has a Mercedes.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Very friendly and courteous people.

Very friendly and courteous people. They always are willing to shuttle me a ride back home or provide a loaner car if they need to keep mine for any length of time. They are real accurate with diagnostics and technician 852 Dyron Stricklin does an outstanding job with any kind of repairs.

Very friendly and courteous people.

Very friendly and courteous people. They always are willing to shuttle me a ride back home or provide a loaner car if they need to keep mine for any length of time. They are real accurate with diagnostics and technician 852 Dyron Stricklin does an outstanding job with any kind of repairs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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We prefer to drive to Tyler for our service needs than

We prefer to drive to Tyler for our service needs than other dealerships which may be closer. They are professional & efficient but never in a huge hurry. And my vehicle is treated with care. We don't let just anyone take care of the G-Wagon.

We prefer to drive to Tyler for our service needs than

We prefer to drive to Tyler for our service needs than other dealerships which may be closer. They are professional & efficient but never in a huge hurry. And my vehicle is treated with care. We don't let just anyone take care of the G-Wagon.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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This dealership was wonderful to work with!

This dealership was wonderful to work with! Sherri was very professional and explained all the details of the car with us after paperwork was taken care of. I would highly recommend Clint and his staff for your next car purchase!

This dealership was wonderful to work with!

This dealership was wonderful to work with! Sherri was very professional and explained all the details of the car with us after paperwork was taken care of. I would highly recommend Clint and his staff for your next car purchase!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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My service advisor, Chris, is always very friendly and

My service advisor, Chris, is always very friendly and knowledgeable. He listens to my questions and answers them clearly.

My service advisor, Chris, is always very friendly and

My service advisor, Chris, is always very friendly and knowledgeable. He listens to my questions and answers them clearly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Grant, my service advisor, and Chris, the CDT technician,

Grant, my service advisor, and Chris, the CDT technician, did exceptionally well at resolving the problem with my car temperature control. I highly appreciate their help.

Grant, my service advisor, and Chris, the CDT technician,

Grant, my service advisor, and Chris, the CDT technician, did exceptionally well at resolving the problem with my car temperature control. I highly appreciate their help.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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