Mercedes-Benz of Tyler

Went in from Houston, Texas to purchase my E 400 coupe Alex was very helpful and made sure the deal was completed and all my concerns were taken care of The finance manager was incredibly friendly and to the point and efficient

I recently had the pleasure of working with Lyndee as my Service Advisor at Mercedes, and I can’t say enough good things about her! From start to finish, Lyndee was professional, knowledgeable, and incredibly attentive to my needs. She took the time to thoroughly explain the services my vehicle required and ensured I was comfortable with every step of the process. What truly stood out was her commitment to exceptional customer service. She kept me informed with timely updates, answered all of my questions with patience, and went above and beyond to make the entire experience seamless. It’s clear that Lyndee genuinely cares about her clients and takes pride in delivering top-notch service. If you’re looking for someone who is not only skilled but also personable and efficient, Lyndee is the one to ask for. She exemplifies the high standards you’d expect from Mercedes-Benz. Thank you, Lyndee, for your outstanding service—I will definitely be returning!

Lyndee Caldwell in service is the best, knowledgeable, courteous. And they found time to wash my car - bonus!!!

Wow what a disappointment. Worked with the dealer on a used S560 came to a price and made the deal. (I thought) Turned in all my info to the finance team. Approved ready to draw docs and sign on the bottom. But then no call for hours. But wait get a text from the sales guy that unfortunately someone else apparently already put a deposit on the car before me. Bull Cookies.. I then asked for the sales manager to call me. If nothing else see if they are professional enough to tell me to my face. You guessed it, no response.

Best experience working with Alex on my used car purchase! HIGHLY Recommend visiting this dealership. Team was easy and efficient to work with. Deal with made within an hour of arrival.

Everyone was great. Jim in service was informative and friendly. I already praised Matt and Katie. Roland from service was super nice.

Katie (salesperson) was great. Matt( service) was so helpful and respectful. He went out of his way to help me. Dealership was clean and everyone friendly. I can highly recommend them. Thanks to Katie and Matt.

The service advisor Jennifer was amazing! She went above and beyond for me to get my car fixed. Definitely recommend Mercedes Benz of Tyler!! 10/10

Tim was great to work with, no pressure and a real gentleman, will definitely buy my next auto from him!!!!!

Brandon is the person you need to see when you go. He helped us through the entire process of looking, test driving, ordering and receiving our new car. Stayed in touch on updates or just checking in. Very personable and helpful. Everyone we came in contact with was very nice.