I bought a used 2018 Jeep from them. Yes apparently the key word is used. There was damage both the salesman and I missed. This is not a cheap second... hand junker it's a 2018 with 10,000. Miles on it. I spent 39k on it and feel it should of been and expected in new shape. There response was it's a used vehicle we and you missed the damage and we will not cover it. This does not live up to my expectations of a reputable business.
I hate buying cars, the pressure sales act is an immediate turn off for me. I have walked out many times on dealers so it was important to me to find a... store and specifically a salesman that respects my decision. I found Tim Miller at the Ford store on Rt 57 in Elyria, and wish there were more professionals like him working at the dealerships. He was helpful without using the canned presentation style I have heard 4 times in 2 days at other stores. When I let him know that I do not make impulse buying decisions, he was still happy to take his time and answer my questions. I got the car I wanted at the price that was fair and will call Tim when its time for another one.
We have purchased multiple cars from Elyria Ford and have all servicing of vehicles completed there too. Our experience in both sales & servicing departments... has been excellent. In sales they are very knowledgeable on all their vehicles & always get us the best price (to the point where it is no longer beneficial to 'shop around'!) . In the service department they are thorough, efficient and always complete work in the shortest time possible (so that we are not inconvenienced) and most importantly offer the best prices. I would highly recommend anyone looking for a new or used vehicle, a service or repair go visit Elyria Ford!
Bought a vehicle here about 6 years ago....it's the only place I care to shop for a car since.
Thanks Elyria Ford for my new 2013 Focus....buying a car there is definitely a great experience (and I am getting over 38 mpg so far!!!!)
We have purchased several cars from this dealership. We have always been extremely happy with the sales and service. I highly recommend this dealership!
I bought my 2006 Mazda at Elyria Ford and I love it! When I take my car in for service all of their staff is very helpful and friendly and when I walk... through the door I feel like their employees are old friends of mine. I will be purchasing a new car within the next 6 months and I will be going back to Elyria Ford!
Always go the extra mile and that kind of customer service is hard to find!!!!
We've bought two vehicles at Elyria Ford in the past few years, and have had 2 great experiences. Also, had one serviced there a few times and that was... no hassle at all, and things were done on time. Would definitely go there again for a purchase.
The process was made very easy by the staff. I also did not feel very pressured at all to force a decision, and came back later in the week after I had... sat on the idea.