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Elyria Ford

(120 reviews)

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(120 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Enjoyed working with David D. Ed was great to work with via text until I could get in Had a truck on lot I liked, worked with me on trade in, and accommodating with assistance after the sale. David is great with customer service and assisting me with a few issues after the sale. Great way to build loyalty for your dealership.

Enjoyed working with David D. Ed was great to work with via text until I could get in Had a truck on lot I liked, worked with me on trade in, and accommodating with assistance after the sale. David is great with customer service and assisting me with a few issues after the sale. Great way to build loyalty for your dealership.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for your wonderful review, Daray! I am thrilled to hear that you enjoyed working with David and Ed during your experience at Elyria Ford. We value customer service, and it's great to know that they were able to assist you with your vehicle and address your needs even after the sale. We appreciate your loyalty and look forward to seeing you again soon! Sincerely, Chuck Sturgill General Manager 440-366-3673

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All the sales team and Staff including management great to work with would do business there in the future

All the sales team and Staff including management great to work with would do business there in the future

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! I'm thrilled to hear you had a great experience with our staff and sales team at Elyria Ford. Looking forward to serving you again in the future. Don't hesitate to reach out if you need anything! Sincerely, Chuck Sturgill General Manager 440-366-3673

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Kyle and Chuck are absolutely tremendous. I broke my foot so they got me what I needed and took care of everything over the phone. Especially since I live 50 minutes away. Great dealership!! Would highly recommend

Kyle and Chuck are absolutely tremendous. I broke my foot so they got me what I needed and took care of everything over the phone. Especially since I live 50 minutes away. Great dealership!! Would highly recommend

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your fantastic review, Sherri! I’m pleased to hear that Kyle and Chuck provided you with such excellent service, especially during your recovery. We appreciate your recommendation and look forward to assisting you again at Elyria Ford. Take care! Sincerely, Chuck Sturgill General Manager 440-366-3673

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Aaron and Kyle were great - the best salespersons that I have ever worked with in over 30+ years of car buying. And Donna did an awesome job in explaining the extended warranty. This dealership was top notch.

Aaron and Kyle were great - the best salespersons that I have ever worked with in over 30+ years of car buying. And Donna did an awesome job in explaining the extended warranty. This dealership was top notch.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review, Brian! I'm pleased to hear that you had such a positive experience with Aaron, Kyle, and Donna at Elyria Ford. It's great to know that their efforts made your car-buying journey enjoyable. I appreciate your kind words, and we look forward to assisting you again in the future! Sincerely, Chuck Sturgill General Manager 440-366-3673

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Aaron and Kyle were great - the best salespersons that I have ever worked with in over 30+ years of car buying. And Donna did an awesome job in explaining the extended warranty. This dealership was top notch.

Aaron and Kyle were great - the best salespersons that I have ever worked with in over 30+ years of car buying. And Donna did an awesome job in explaining the extended warranty. This dealership was top notch.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your wonderful review, Brian! I'm excited to hear about your positive experience with Aaron, Kyle, and Donna at Elyria Ford. Your kind words about our team and their efforts truly mean a lot to us. I appreciate you taking the time to share your experience, and we look forward to assisting you again in the future! Sincerely, Chuck Sturgill General Manager 440-366-3673

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Awesome Dealership! They are "just that easy". They went above and beyond to get us the Bronco my wife wanted. Nick Pinardo is awesome and by far the best I have ever delt with. He has a great personality and was very easy to talk to. I have bought a ton of cars in my life and this whole experience was the best ever. The whole process was "just that easy!"

Awesome Dealership! They are "just that easy". They went above and beyond to get us the Bronco my wife wanted. Nick Pinardo is awesome and by far the best I have ever delt with. He has a great personality and was very easy to talk to. I have bought a ton of cars in my life and this whole experience was the best ever. The whole process was "just that easy!"

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience at Elyria Ford, especially with Nick and your new Bronco. It’s great to know that our team made the process \"just that easy\" for you. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, Chuck Sturgill General Manager 440-366-3673

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Easiest transaction I've ever completed buying a vehicle. No stress, no pressure, git a great deal on EXACTLY what I was looking for. My salesman, Dave, listened to what I wanted and made ut hapoen.

Easiest transaction I've ever completed buying a vehicle. No stress, no pressure, git a great deal on EXACTLY what I was looking for. My salesman, Dave, listened to what I wanted and made ut hapoen.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your wonderful review, Kathy! We're glad to hear that you had such a smooth and stress-free experience at Elyria Ford. It's great to know that Dave was able to help you find exactly what you were looking for. We appreciate your feedback and look forward to seeing you again soon! Sincerely, Chuck Sturgill General Manager 440-366-3673

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I attempted to purchase a used F-150 from Elyria Ford, and the experience was disappointing. The general manager, Chuck Sturgill, was consistently unprofessional and carried an unwarranted attitude every time we spoke. I even reached out to the GM dealer they own to politely ask for the owner, hoping to address the issue while still trying to buy the vehicle. No one ever called me back. Overall, a poor experience. πŸ‘ŽπŸ‘ŽπŸ‘Ž

I attempted to purchase a used F-150 from Elyria Ford, and the experience was disappointing. The general manager, Chuck Sturgill, was consistently unprofessional and carried an unwarranted attitude every time we spoke. I even reached out to the GM dealer they own to politely ask for the owner, hoping to address the issue while still trying to buy the vehicle. No one ever called me back. Overall, a poor experience. πŸ‘ŽπŸ‘ŽπŸ‘Ž

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Dealer response

We would like the opportunity to speak with you directly regarding your experience.

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Nick did not give up to find the right vehicle. Made things right at the end.

Nick did not give up to find the right vehicle. Made things right at the end.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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I came back after leasing from a Jeep dealer. Everyone at Abraham is very professional and helpful. As my dealings with the Jeep dealer was terrible. Scott was the sales rep. and he was fantastic and very knowledgeable.

I came back after leasing from a Jeep dealer. Everyone at Abraham is very professional and helpful. As my dealings with the Jeep dealer was terrible. Scott was the sales rep. and he was fantastic and very knowledgeable.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review, Lilly! I am glad to hear about your positive experience with Scott and our team at Elyria Ford. It’s great to know that we could provide the professional and helpful service you were looking for after your previous experience. We look forward to assisting you again in the future! Sincerely, Chuck Sturgill General Manager 440-366-3673

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