Reviews
Write a reviewI'm a car guy having bought 64 vehicles.
I'm a car guy having bought 64 vehicles. This staff is outstanding in every aspect as is the dealership and what they offer. Never a problem. Keep up the good work!. When my car needs service it goes back to them and their very efficient service department.
I'm a car guy having bought 64 vehicles.
I'm a car guy having bought 64 vehicles. This staff is outstanding in every aspect as is the dealership and what they offer. Never a problem. Keep up the good work!. When my car needs service it goes back to them and their very efficient service department.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your kind words, Jim! We're thrilled to hear that you have had outstanding experiences with us at Elyria Ford. It's wonderful to know that you trust our team with your vehicles and value our service department. We appreciate your feedback and look forward to continuing to serve you in the future. Safe travels! Sincerely, Chuck Sturgill General Manager 440-366-3673
It was a pleasure dealing with Eric and your entire staff
It was a pleasure dealing with Eric and your entire staff at the dealership. What a delightful and informative experience for our grandson's first vehicle purchase. Thank You and I wish more businesses would follow your guidelines !!!!
It was a pleasure dealing with Eric and your entire staff
It was a pleasure dealing with Eric and your entire staff at the dealership. What a delightful and informative experience for our grandson's first vehicle purchase. Thank You and I wish more businesses would follow your guidelines !!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, McMillen, for your 5-star review on CarsDotCom! We are thrilled to hear about your positive experience with Elyria Ford, especially with Eric and our wonderful team. We truly appreciate your kind words and are glad we could provide a delightful and informative experience for your grandson's first vehicle purchase. We look forward to welcoming you back in the future and appreciate your recommendation. Thank you for choosing Elyria Ford! Sincerely, The Team at Elyria Ford
Better look twice and even more
I bought a used 2018 Jeep from them. Yes apparently the key word is used. There was damage both the salesman and I missed. This is not a cheap second hand junker it's a 2018 with 10,000. Miles on it. I spent 39k on it and feel it should of been and expected in new shape. There response was it's a used vehicle we and you missed the damage and we will not cover it. This does not live up to my expectations of a reputable business.
Better look twice and even more
I bought a used 2018 Jeep from them. Yes apparently the key word is used. There was damage both the salesman and I missed. This is not a cheap second hand junker it's a 2018 with 10,000. Miles on it. I spent 39k on it and feel it should of been and expected in new shape. There response was it's a used vehicle we and you missed the damage and we will not cover it. This does not live up to my expectations of a reputable business.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
That was easy
I hate buying cars, the pressure sales act is an immediate turn off for me. I have walked out many times on dealers so it was important to me to find a store and specifically a salesman that respects my decision. I found Tim Miller at the Ford store on Rt 57 in Elyria, and wish there were more professionals like him working at the dealerships. He was helpful without using the canned presentation style I have heard 4 times in 2 days at other stores. When I let him know that I do not make impulse buying decisions, he was still happy to take his time and answer my questions. I got the car I wanted at the price that was fair and will call Tim when its time for another one.
That was easy
I hate buying cars, the pressure sales act is an immediate turn off for me. I have walked out many times on dealers so it was important to me to find a store and specifically a salesman that respects my decision. I found Tim Miller at the Ford store on Rt 57 in Elyria, and wish there were more professionals like him working at the dealerships. He was helpful without using the canned presentation style I have heard 4 times in 2 days at other stores. When I let him know that I do not make impulse buying decisions, he was still happy to take his time and answer my questions. I got the car I wanted at the price that was fair and will call Tim when its time for another one.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Service!!!
Thanks Elyria Ford for my new 2013 Focus....buying a car there is definitely a great experience (and I am getting over 38 mpg so far!!!!)
Great Service!!!
Thanks Elyria Ford for my new 2013 Focus....buying a car there is definitely a great experience (and I am getting over 38 mpg so far!!!!)
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
All round great dealership!
We have purchased multiple cars from Elyria Ford and have all servicing of vehicles completed there too. Our experience in both sales & servicing departments has been excellent. In sales they are very knowledgeable on all their vehicles & always get us the best price (to the point where it is no longer beneficial to 'shop around'!) . In the service department they are thorough, efficient and always complete work in the shortest time possible (so that we are not inconvenienced) and most importantly offer the best prices. I would highly recommend anyone looking for a new or used vehicle, a service or repair go visit Elyria Ford!
All round great dealership!
We have purchased multiple cars from Elyria Ford and have all servicing of vehicles completed there too. Our experience in both sales & servicing departments has been excellent. In sales they are very knowledgeable on all their vehicles & always get us the best price (to the point where it is no longer beneficial to 'shop around'!) . In the service department they are thorough, efficient and always complete work in the shortest time possible (so that we are not inconvenienced) and most importantly offer the best prices. I would highly recommend anyone looking for a new or used vehicle, a service or repair go visit Elyria Ford!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Reliable, Friendly and Dependable
We have purchased several cars from this dealership. We have always been extremely happy with the sales and service. I highly recommend this dealership!
Reliable, Friendly and Dependable
We have purchased several cars from this dealership. We have always been extremely happy with the sales and service. I highly recommend this dealership!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great service
Bought a vehicle here about 6 years ago....it's the only place I care to shop for a car since.
Great service
Bought a vehicle here about 6 years ago....it's the only place I care to shop for a car since.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Outstanding Service!
I bought my 2006 Mazda at Elyria Ford and I love it! When I take my car in for service all of their staff is very helpful and friendly and when I walk through the door I feel like their employees are old friends of mine. I will be purchasing a new car within the next 6 months and I will be going back to Elyria Ford!
Outstanding Service!
I bought my 2006 Mazda at Elyria Ford and I love it! When I take my car in for service all of their staff is very helpful and friendly and when I walk through the door I feel like their employees are old friends of mine. I will be purchasing a new car within the next 6 months and I will be going back to Elyria Ford!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
New Purchase
I recently purchased a Ford Explorer from Elyria Ford and could not be happier with my new car. Not only did the sales department get me into the car I wanted, I also felt I was given a more than fair value for my trade-in. Would highly recommend selecting Elyria Ford to friends and family if they were deciding to purchase, lease or have their current vehicle serviced.
New Purchase
I recently purchased a Ford Explorer from Elyria Ford and could not be happier with my new car. Not only did the sales department get me into the car I wanted, I also felt I was given a more than fair value for my trade-in. Would highly recommend selecting Elyria Ford to friends and family if they were deciding to purchase, lease or have their current vehicle serviced.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase