Rairdon's Alfa Romeo Maserati and Fiat of Kirkland

Personnel very polite and helpful. Waiting room basic and not at the level of premium cars such as Alfa and Maserati

This is just a general gripe about bad, really apathetic customer service. I have had nothing but fantastic luck with my car. I love it. Took a long time and a lot of sacrifice to finally get one. No problems or issues per say, but are now experiencing battery issues which can affect all the computers/relays/sensors causing error codes to be appear and the vehicle to run erratic.....and so I called the dealership, and this is where the problems started. First call - disconnected. Second call - transferred to sales instead of service department. Third call - finally the right department but some one that took a very long time to get me an unsatisfactory answer. Yes I'm covered but can't get me in until AFTER Thanksgiving, cannot replace the battery until they run a 4-5 hour "diagnostic test" on it to see if it will replaced and all this may or may not cost me 9Still under warranty). I am leaving for Whidbey Island Wednesday with an "iffy" battery. If the battery drops below a certain charge or goes dead, I cannot enter the vehicle, if I manage to that I cannot take it out of "park" without sufficient charge, and, did I mention, I will be on an island. For a premium brand, in an upscale dealership that prides itself on "customer satisfaction" this is unacceptable. Take my car in, NOW, give me a bloody loaner, and run your "diagnostics" !!!!This is just a general gripe about bad, really apathetic customer service. I have had nothing but fantastic luck with my car. I love it. Took a long time and a lot of sacrifice to finally get one. No problems or issues per say, but are now experiencing battery issues which can affect all the computers/relays/sensors causing error codes to be appear and the vehicle to run erratic.....and so I called the dealership, and this is where the problems started. First call - disconnected. Second call - transferred to sales instead of service department. Third call - finally the right department but some one that took a very long time to get me an unsatisfactory answer. Yes I'm covered but can't get me in until AFTER Thanksgiving, cannot replace the battery until they run a 4-5 hour "diagnostic test" on it to see if it will replaced and all this may or may not cost me 9Still under warranty). I am leaving for Whidbey Island Wednesday with an "iffy" battery. If the battery drops below a certain charge or goes dead, I cannot enter the vehicle, if I manage to that I cannot take it out of "park" without sufficient charge, and, did I mention, I will be on an island. For a premium brand, in an upscale dealership that prides itself on "customer satisfaction" this is unacceptable. Take my car in, NOW, give me a bloody loaner, and run your "diagnostics" !!!!

Jonathan provided great customer service when I brought my car in for a service. They were a few technicians down so the car was ready the day after, but that was communicated at the outset and wasn’t an issue. The only issue I have is that I wish some of the other staff wore their masks properly. Overall, it was a good and painless experience.

Waited for the allotted time I was told. The mechanic came out right away to check in with me. The Kirkland shop is great and has loaner cars.

Made apt they were on time friendly had a reserved rental car for the day provided with $15 fee very nice. The car was ready on time had a great experience! Thanks so much !

Understaffed. 90 min job took 4 hours. Service guy was nice but he was too optimistic

Everyone was very friendly. They are quite busy and were running behind, so called to let me know and ask if I wanted to reschedule, which I did. I appreciated them letting me know.

Excellent service on my Fiat! Washed my car; gave a check up and filled my tires at no charge! Wow! So quick and accommodating. Always reasonable and excellent.

Service department is always straight and honest. Will recommend them to anyone with an oddball Italian car.

Treated fairly and none of the typical slimy tactics I've experienced at other dealers. The young sales guy (Josiah?) was pleasure to work with. Finance guy didn't push add ons. Would buy from them again.