Skip to main content

Fowler Toyota of Norman

(828 reviews)
2017 state dealer award
View 4 awards
2017 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2017 consumer dealer award

Reviews

(828 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fowler Toyota of Norman from DealerRater.

Want to share your experience with this dealership?

Write a review

I didn't even consider Fowler when I was looking for...

I didn't even consider Fowler when I was looking for a truck, but after pure frustration with the big "truck" dealers, I asked a friend and co-worker for advice. He told me about Matt Perkins at fowler, I called Matt, and met him up there. I felt special from the start as I guess Matt told the General Manager because he was waiting for me when I got out of my old truck. Matt Took me to 3 trucks he had in mind, I had no idea they had that many trucks and he and I picked out my dream truck an F-250 Lariat. I tried to make a deal on one just like it at another dealer for alot more cash, thank heavens I didn't I saved a ton at Fowler and they had a better truck selection than the big truck dealerships. John Crosby the pre-owned manager was a pleasure and didn't have a bunch memorized word tracks like the other managers at other places. Matt was awesome from start to finish and was the best salesman I ever had and will buy all my vehicles there from now on. I had no idea they had that many trucks. Glen Anderson Norman, OK

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for giving us your trust in the purchase of your new truck. I will let Matt and John know how much you appreciated their service. We hope you will recommend us to your friends and let them know of the large selection here at Fowler Toyota. Thanks again for your business.

DO NOT BUY HERE!

I never write reviews but my experience with this dealership and sales person was awful! I never complain and am very easy to please! DO NOT SHOP HERE! I have the ability to purchase and these ppl treated me like I was nothing!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

We were so pleased with the service we received when we...

We were so pleased with the service we received when we purchased our Toyota Highlander. Our salesman, John Profitt worked hard to find me exactly what I wanted. He was so friendly, very professional and made it a very enjoyable experience. We would recommend John and this dealership to anyone we know who is looking for an auto, new or used. We had preapproval from our personal credit union but the person we worked with in their finance department, Geoffrey Parks, told us he would try to find us a better rate if we wanted. Absolutely no pressure, so we thought why not give it a try? Not only did he find us a much better interest rate, he saved us thousands of dollars in interest over what our credit union was going to do. I want to thank John and Geoffrey for working hard to make our experience with Fowler such a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for trusting us in the purchase of your new car. We are glad we could save you money on the financing. We would appreciate if you would recommend us to your family and friends. Thanks again, we really appreciate your business.

Went to trade 2 vehicles and buy a new Prius V. Made...

Went to trade 2 vehicles and buy a new Prius V. Made clear how much I needed to get for the 2 trade-ins and what my drive-out TT&L price needed to be. Took a couple of weeks but finally we appeared to have reached an agreement. Got the vehicle, traded the other 2 in, applied trade-in to new vehicle, financed the loan through the dealership and drove the car away. Waited to receive the documentation so I could go get the new license plates. That came in the mail about 3 weeks later so went to the state tag bureau. Imagine my surprise when it turned out that the price I paid did NOT include tax, title & license: the bill I was presented at the state tag bureau was over $ 900! Not only was this not included in my loan nor talked about at the dealership but I was expected to just pay cash for the unpaid taxes, etc. Perhaps I was naive at not checking the paperwork more closely. But never in 30 years of buying vehicles has a dealership ever deceived me in this way...I'll never recommend Fowler Toyota or any other Fowler dealership. CAVEAT EMPTOR...

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
4 people out of 4 found this review helpful.
Dealer response

I am very sorry for the misunderstanding concerning the TT&L on your new car. I have forwarded your review to the finance manager who will review your paperwork and contact you soon. It is never our policy to mislead a customer. We appreciate your business and will be in contact soon.

Bruiser the Cruiser

I live 6 hours away and they were able to work with me getting my Land Cruiser that I had been on the lookout for. After dealing with two other dealerships, I decided not to do business with them over lack of caring and rude staff. Jeff was timely and thorough, answering any questions I had and always calling back when he said he would. It was worth the wait and will be worth the drive when I get to pick her up. Thanks Fowler!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We TRULY appreciate your business here at Fowler Toyota, I will be sure to pass along your kind words to Jeff....I know he worked very hard to help you with your Land Cruiser! Enjoy your new ride and thanks again for your busines. Jeff Spears General Manager-Fowler Toyota

I dont have experience with the sales department but I...

I dont have experience with the sales department but I will NEVER use this dealership because of my experience with the service department. I dropped off my Tacoma at 3:59 p.m. I was told they would call me and let me know when they are done, or if they figure out anything else. After waiting by the phone thinking they would call, I never heard from them, knowing they close at 9:00 p.m. I went to the dealership, and the service person that handled my Tacoma was already gone, the only guy there looked up my name and he said that they never touched my truck. They had my truck for 6 hours and didnt even look at it. I understand serice gets busy, but to have my truck for 6 hours and not even give me a courtesy call to tell me anything about it is wrong and bad busniess. Luckly I was able to pick up my truck before they closed otherwise they would have locked it up over night without even telling me. Like I said I will NEVER use Fowler Toyota again!

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
3 people out of 3 found this review helpful.
Dealer response

I am very sorry for the miscommunication concerning the repair on your truck. The service manager will be calling you.

Great Deal!

I went to four different dealers to look at used cars, everyone wanted to sell me what they wanted to sell, not what actually fit in my budget and needs, Fowler Toyota did a wonderful job and helped me find a vehicle that fit both of those needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello Satisfied owner, Thank you for taking the time to share your positive experience with us, we truly appreciate our customers. Sincerely, Jeff Spears GM Fowler Toyota

Friendly place to do business

I purchased a new Toyota at Fowler, I shopped at several other dealers in Norman and I found that this is the friendliest, easiest place to buy a vehicle. I love my New Toyota!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello Happy in OKC, Thank you for sharing your positive experience with us. We truly appreciate our customers. Please head on over to our Facebook page at facebook.com/fowlertoyota Sincerely, Jeff Spears GM Fowler Toyota

Great place to buy a car

I've bought Toyota's from Fowler in Norman for several years, my family has bought 5 vehicles from them over the years. They always treat us great and I can't imagine doing business anywhere else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello Happy Mom, We are happy to hear about your positive experience. Thank you for giving us your continued business! Sincerely, Jeff Spears GM Fowler Toyota

Love my Tacoma

I picked up a new Toyota Tacoma from Fowler Toyota, I've been shopping for a truck for a few weeks now and they made me the best deal, quite a bit less than the other dealers in town. I'm very happy with the deal we made and love my truck!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello Tacoma Lover, I wanted to thank you for taking the time to share your positive experience with us, we truly appreciate our customers. Please head on over to our Facebook page at facebook.com/fowlertoyota Sincerely, Jeff Spears GM Fowler Toyota