The salesman will tell you anything in order to get you in the door. They. L.I.E. My guy told me that he treats his customers like his kids. Told me the... 2013 I was interested in, was in pristine condition. I told him not to waste my time because I live in OKC. I confirmed with him as I drove out that the car was in excellent shape and he assured me it was. My girlfriend and I drove out and wasted our entire day. There were numerous blemishes, scratches, worn leather, etc. that he did not mention at all! He never even apologized. Stay away from these guys.
Hi Justin. Thank you for your feedback regarding your experience with our dealership. We want to apologize that we did not deliver the standard of cus...tomer service that we pride ourselves in. The experience you had is not how we do business at Lexus of Tulsa. It is my understanding that you spoke with Todd Morrison our General Sales Manager today. If there is anything in the future that we can assist you with, I hope you will give us the opportunity. Todd's direct line is 918-359-6246, if you have anything further to discuss please feel free to call him. Kevina C., Digital Brand Specialist
I worked with Kent - he is very responsive, helpful and overall a consummate professional. He was very pleasant to work with and made the whole purchase... of the vehicle from 1500 miles away very simple. Thanks so much for the great experience and the great car!
Hi RC Fan! Thank you very much for taking the time to review your experience with Kent. We are very happy to hear you were satisfied with the service... Kent provided you. Thank you for giving us the opportunity to earn your business and trust from so far away! We hope you continue to think of us for any future vehicle needs. Welcome to our Lexus Family. Kevina C., Digital Brand Specialist
The Wife and I purchased a used 2014 Lexus RX350 in Awesome condition . Our Salesman Jeff Henderson really made the purchase an awesome car buying experience... . A BIG thanks to Jeff and all the Lexus of Tulsa employees !
Raymond, Thank you for taking the time to give us feedback regarding your purchase experience with Lexus of Tulsa and Jeff Henderson. Congratulations... on your awesome RX!! We look forward to assisting you with any needs you may have for your vehicle. Thank you for your time, and for being a valued part of our Lexus of Tulsa family. ^Kevina C., Digital Brand Specialist
We were in the market for a used Lexus, and our "want" list was very specific. Nothing was available in our local market that met our criteria, so we were... using Cars.com to search Lexus dealers nation wide figuring it wouldn't be difficult to fly somewhere and drive a car back home. We had inquired about a number of cars in several different locations, and each time came up empty. Then we came across a Certified 2012 ES 350 at Lexus of Tulsa Oklahoma. Kent Proctor at Lexus of Tulsa is the man. From the very first phone, call he made us Feel like Family. He was very patient, and never once was pushy. He answered all our questions, and sent over additional photos of specific items on the car. He responded to everything thoroughly and quickly, and when he needed to get back to us on something, we didn't have to wait very long. He took the time to personally pick me up from the Airport, instead of sending a driver. We felt like VIP's during the whole buying process at Lexus of Tulsa. From Kent with the car, Dan Huber in the Finance Office, to Corey Haas the Sales Manager, everything was thoroughly explained and prepared in advance. Five Stars and two Thumbs Up to the entire staff at Lexus of Tulsa, and especially to our new friend Kent Proctor, he made us feel like family.
Good afternoon Husker Fan, and congratulations on your recent purchase from Kent, Dan and Corey. It is certainly our goal to treat you like family, a...nd just as we would a guest in our home. We are happy to hear those expectations were met. We truly appreciate you trusting us and going outside of your local market and doing business with our dealership. We look forward to assisting you with any future Lexus needs you may have. Thank you again, and welcome to our Lexus of Tulsa family! ^Kevina C., Digital Brand Specialist
HANDS DOWN BY FAR THE MOST AMAZING PEOPLE AND EXPERIENCE I HAVE EVER HAD BUYING ANY CAR!!! Joe Odom and Matt are THE MOST AMAZING EVER!!!!! They both have... gone above and beyond!! We bought are Lexus in Feb. and have stayed in communication with them and its now August! Joe even wished me a happy birthday in July! ( a real email not a generic one) lol We now moved to Dallas and expected the same level of service from Park Place Lexus.... OMG WRONG!!! We will now drive 4 hours every time our car needs service so Lexus of Tulsa can handle instead of any one else! That is how great the whole team is!! Lexus of Tulsa has completely SPOILED US!!! I vote its mandatory that every Lexus Dealer is sent to Tulsa for training!!! :) Lexus of Tulsa has set the bar and its WAAAYYY HIGH!!! You guyz are the best!! Thank you for everything you have done for us!! Paige and Nikki
Paige and Nikki, wow!! Thank you for such a wonderful review, and congratulations on the purchase of your Lexus! We are happy that you were satisfie...d with the service Joe and Matt provided you. We look forward to spoiling you and your Lexus for many years to come! ^KC Digital Brand Specialist
I have a 1998 Lexus ES300 that I bought used from elsewhere. After years of going to a number of garages I finally had enough of the run around of those... places and decided I would go to Lexus of Tulsa for a proper diagnosis for a particularly big problem I was having. I have since got in the habit of making this place my first stop for all of my auto questions. The customer service at this place is exceptional and especially impressive that I am treated (from day one) as if I bought the car there myself. They are eager to serve and serve right. My liaison, Elroy, who was initially assigned to me to discuss my situation, is always available and flexible to accommodate me for any new or old questions I have. His care (as well as the rest of the staff) always make for a pleasant and relieving experience, an experience that every customer should have at all car related businesses. It should be the case at other garages, but it is not and believe me I know.. Lexus the brand is luxury; this dealership is the storefront embodiment of that luxury. Always a pleasure, Lexus of Tulsa.
Hi Mariana, wow what a wonderful review...thank you! We are beyond happy that you were pleased with the service you received from Elroy as well as th...e rest of our staff. It is our goal that each client has a truly outstanding experience when they visit our dealership, and we are thrilled that we were able to provide that for you. Thank you for being part of our Lexus Family. We look forward to assisting you with any future needs for your ES. ^KC Digital Brand Specialist
After our MINI started on fire, we thought we'd look for something a little more reliable in the same subcompact class. After deciding on a Ct200h, we... started checking prices in our area (DFW), but even the non-Lexus dealerships were charging a whole lot more than Tulsa and the Tulsa cars had every service record because the car had been bought and serviced there. The drive was a no brainer after the salesman Joe Odom negotiated everything on our terms. I prefer email for record keeping, and Joe was fine with minimal calls for clarification with additional follow-up emails as confirmation. When we arrived at the dealership, they took is straight to the car and after we confirmed our approval, we went directly to Dan in finance and signed the paperwork. It's important to note that we were well aware that we were buying a subcompact, and that often means the cheapest car on the lot, and even though we love a tiny car as our second commuter, many places immediately discount you as customers because there's plenty of other shoppers bringing in bigger margins, but these fellas treated us like we were buying a much more expensive car. I cannot recommend them enough, and if your in Dallas or as close as OKC, you should inquire about their potential inventory and see if they can make you a deal. I promise you won't be disappointed with experience.
Thank you very much for taking the time to share your experience with us! We appreciate that you took the time and traveled to our dealership and all...owed us to assist you with your purchase. The CT is a GREAT vehicle and you will love it! It is our philosophy to treat each customer as we would a guest in our own home. So, the next time you're in the area feel free to stop by for complimentary drinks or snacks and you will be treated the same as you would be for buying the MOST expensive vehicle on the lot!:) We truly appreciate you guys and value you as part of our Lexus Family. Congrats on your CT!! ^KC Digital Brand Specialist
The work of the mechanics needed to be redone but the dealership management made everything right. Mistakes happen but how they reacted was outstanding.... Thanks Kevina!
Good morning Johnnie, Thank you for taking the time to review your experience with our Service Department. We are happy that you were pleased with t...he outcome of your situation. Thank you for giving us the opportunity make it right! We appreciate your kind words and value you as part of our Lexus Family! ^KC Digital Brand Specialist
Almost immediate reply of requested information. All required information was taken for future reference and availability for new car reference.
This dealership has skilled people working with the public. When you entered the building they all looked you straight in the eye and greeted you with... a smile and a kind word. The salesman was well trained and after a reasonable time of establishing a rapport sought what we were looking for in a car. Once he had qualified us, he showed the products that met our needs. He was careful to point out the benefits of the features of the car. There was no pressure from the salesman at any time during the process. We countered his offer of a closing price and told him what we were willing to pay for the trade of our car. We had an agreement within 10 minutes. The surprise came when we were escorted to a delivery center and a young lady familiarized my wife and me with the features of the car and reviewed every system. This included more than 45 minutes of indoctrination. That was a first for me in buying cars for 47 years. The lady left her card with email and telephone for follow-up in case we had questions. She called three days later to ascertain if we had any questions or concerns. Subsequently we followed with an email on a system we did not understand and she returned our email with her solution within 2 hours. The salesman has followed up twice since we left the dealership to ensure that all is working as we expected and that we were satisfied. Needless to say, we are. The facilities of this dealer are immaculate. You could eat off the showroom floor! They well represent Lexus and the quality that we have come to expect. This is our third purchase of a Lexus and the second one from this dealer. They know how to earn and keep a customer for life! We drove 185 miles to reach this dealer when there is a Lexus dealer 45 miles from our home. The difference is like night and day!
Thank you for taking the time to give such a glowing review regarding your recent vehicle purchase from our dealership. It is our goal to provide a t...ruly outstanding experience to our customers each time they visit us. We are happy that not only were you satisfied with your experience, but that you were willing to drive such a long distance to do business with us! Congratulations on your purchase, and thank you for being such a valued part of our Lexus Family. ^Kevina Carpenter, Digital Brand Specialist