Reviews
Write a reviewPrestige Ford is where it?s at!
I?ve been a loyal customer to prestige ford for years and I will continue to be!!! They are Amazing!!! Buying a car is no hassle ( I know that sounds to good to be true)... but it is. There customer service is over and beyond.. and well. You can?t get any better than Jeff Hoeing! He never fails to take care of me everytime. From oil changes to me complaining that I want a faster engine ( lol). The staff at prestige ford is wonderful. I have access to 2 other ford dealerships that are closer but.... I will ALWAYS drive alittle further to prestige .. why?..... they are just that good! ???????????????
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
What amazing feedback. Tiffany we thank you for choosing Prestige Ford over the years. We also thank you for taking time to share your experience in working with Jeff and our team. Should you need anything down the road, please let us know. We are always here and ready to help!
Prestige Ford Garland
I have bought several vehicles from this dealership and I also have my vehicles serviced there. They make the service process easy for and I also deal with my same service advisor in order to develop a relationship. I find that works better because they get to know and you get to know them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Kathy, we thank you for choosing Prestige Ford several times and allowing us to help with your service needs. We are pleased to read our team is always helpful and takes time to get to know you and your auto needs. That's what we are here for... to help you! If we can do anything to assist you further down the road, please let us know.
Prestige ford
Best service ever. Ian was great found everything that I wanted in the my new vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Vincent, Thank you for choosing Prestige Ford for your vehicle service needs. We are happy to read that you had the best service with Ian and our award-winning team. Should you need anything additional, our team is always here to help!
Courtesy
Everyone that I spoke to in the service Department was very helpful and knowledgable and well trained to do their job ver courtesy I would recommend to any one to visit Randall Reed’s Dealership
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Prestige Ford. We are happy to hear our service team members were able to assist you and you had a great experience. Please let us know if you need anything else.
Car review
Tony Roberson is the best! Great deals and great customer service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Synthia, we thank you for sharing your wonderful feedback about your buying experience at Randall Reed's Prestige Ford in Garland, TX. We are happy to read that Tony Roberson and our team did a great job and that you got a great deal. Do let us know if we can do anything further to assist you. Again, we thank you for choosing Prestige Ford!
Unprofessional Service department
Unprofessional and lazy service department. They work really slow. I dread going in for service. I am stuck getting my car serviced there because I was conned into purchasing an extended maintenance contract.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 3.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We thank you for reaching out and sharing your feedback. Our goal is to provide an enjoyable experience. Our management team would like to learn more about your concerns so that we may address them. Please e-mail social@prestigeford.com with additional details so that we may learn more and look into this matter further.
Car buying
great folks 3rd car from you guys i will buy from you again when the time comes.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you three-times over, Edward. That is the best compliment we could hope for and we appreciate the opportunity to earn your business. If we can ever be of any additional automotive assistance, let us know. We're always here to help!
gamco@swbell.net
Always a good experience. Bill Park my service contact is great.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Glenn, thank you for taking time to share your wonderful feedback. We are happy to read that you had a great experience with Bill and our Prestige Ford team. Should you ever need anything additional, please let us know. We are happy to help.
Routine oil change
I went in for a routine oil change with an appointment 7 am I received slow service after an hour and 15 minutes I went to ask Vinny what was talking so long he told me my car was ready. This is poor customer service he should have walked over to me. He didn't go over what was done like they usually do but at least I was provided with a receipt.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for reaching out to Prestige Ford. Customer satisfaction is always our top priority. We would like to learn more so that we may fully address your concerns. Please send a message to social@prestigeford.com with the name the visit is associated with, any additional details and your preferred method of contact.
Returned for Service and Glad I Did!
We previously had taken our truck to RRP Ford and to make a long story short, after the purchase of a Ford TBird (not a Ford dealership), we took it to a Ford dealership a little closer to home for service and maintenance. Wow, what a mistake! We purchased a Ford 2018 SUV from another dealership but decided that this time we would take it Randall Reed's for Service and we are very glad we did! Our Service Advisor that was to help us when we arrived for an appointment was no where around and we started to think that this was a mistake to take to Randall Reed's. Well, there was this gentleman that asked us if he could help and we told him about our Service appointment and with the name of the Advisor, and he said he could help us and let me tell you, he did! He was great and took care of service needs! We will ask for him on our next maintenance-service appointment. Thank you Vinny DeNice, because of you. we will be back!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Prestige Ford. We appreciate you taking the time to leave your awesome feedback about our service department. We are happy to hear our team member DeNice was able to assist you. Please let us know if you need anything else, we are always here to help.