Toyota of Irving

I came her by accident, as I got lost. Decided to look at new 2020s, as I had been looking for a new car for 3 months. 2 hrs later I was on the road! Quick!... Courteous! Below market pricing! Wonderful experience!

Bought my daughter a car, 2019 Corolla, 12/14 from Toyota Of Irving. On 01/06 I receive a text msg saying they need me to come back in due to some good... news. Please see photos. I go to the dealership and they instead meet me and say the car was not salvageable and should t not have been sold due to the carfax. They tell me they need my keys immediately. I refuse, pull up Carfax and purchase the $40 report and there's not one single alert on the car. I leave the dealership and text them back to say they are shady and I will not be returning to the dealership until someone is truthful. They text me back and say the person that traded in the car I bought deal fell through and I HAVE to return the car to them. Absolutely not! I have a contract with signed documents where you sold me this car and why should I be inconvenienced due to your lies and mismanagement???? I WILL NEVER DO BUSINESS WITH THEM AGAIN. BE AWARE OF THIS HORRIBLE COMPANY!

We worked with Zsolt for the purchase of a used mini cooper for my daughter. He was beyond helpful and I was extremely surprised at how easy he made the... entire process. I really feel like I purchased a car via text and that made it super convenient. He had all of the paperwork ready to go upon arrival and the car looked to be in excellent condition. They also gave us 2 years of service! If I ever purchase another vehicle again, this will certainly be the 1st place I go. I need to mention, my credit is going through a repair journey and they were still able to work with me and extended me kindness, respect and made me feel like a valued customer. Zsolt was a great person to work with!

Bought my daughter a car, 2019 Corolla, 12/14 from Toyota Of Irving. On 01/06 I receive a text msg saying they need me to come back in due to some good... news. Please see photos. I go to the dealership and they instead meet me and say the car was not salvageable and should t not have been sold due to the carfax. They tell me they need my keys immediately. I refuse, pull up Carfax and purchase the $40 report and there’s not one single alert on the car. I leave the dealership and text them back to say they are shady and I will not be returning to the dealership until someone is truthful. They text me back and say the person that traded in the car I bought deal fell through and I HAVE to return the car to them. Absolutely not! I have a contract with signed documents where you sold me this car and why should I be inconvenienced due to your lies and mismanagement???? I WILL NEVER DO BUSINESS WITH THEM AGAIN. BE AWARE OF THIS HORRIBLE COMPANY!

I wish every business had the customer service that Toyota of Irving does. From Ashley who took all my information about my recall and made the appointment... to Robert who handled my car when I arrived at the dealership. All super polite and they made you feel appreciated and they took pride in the job they did. And lets not forget about Nelson who drove me back to my apartment and picked me up when my car was finished. All top notch employees and Toyota is lucky to have them!!

Toyota of Irving has very poor customer service. I went there at lease 5 times had similar experiences. My last visit was yesterday. I requested for car... wash they did not do it.

The AC in my 2016 4Runner stopped blowing last Friday 9/6. The light had recently come on telling me it was time for my regular maintenance and I had made... an appt for 9/21. When I got in my car to come home from work and the AC was not blowing I called Toyota of Irving to see if I could come in on Saturday 9/7 to get this problem fixed immediately. The person on the phone told me that was no problem to bring in in Saturday Morning and they could diagnose the problem. When I arrived on Saturday Morning I was greeted by Shawn Williams who took my car in to get the problem diagnosed.. I told him I'd be waiting in the waiting room during the repair. He quickly contacted me to let me know that they had determined the issue was the Blower motor. He also let me know that I should consider replacement of my break pads, which I knew was coming due also. I approved both repairs and asked how long the repair would take. He went to find out and then returned to tell me that the blower motor was not in stock and I'd have to come back later to get that fixed. This was frustrating but I understood, they continued to do the break work and I continued to wait. A little bit later Shawn came over to the waiting area to find me and told me he had located a blower motor at another Toyota shop in Dallas and If I wanted them to he could send someone to get it and have it repaired that day for me! Yes this meant I would have to wait there a bit longer but that was fine with me. I really feel that Shawn Williams did an amazing job and went above and beyond to make sure I was satisfied. I have had my 4Runner for 4 years now and have had all of my service done at Toyota of Irving. And it is because of service like this that will keep me coming back. I love that they have the waiting room for the service department in the showroom floor. Most other dealers I have been to have a separating waiting area for service customers. They do not want them talking to potential new customers. Toyota of Irving does not do this and I am happy to tell potential customers that they have an amazing service department and if they purchase a Toyota from them they will be happy for years to come. Thank you Shawn for doing a great job! Please never loose that customer service attitude!

I would like to thank Miriam for working with me in my purchase of my vehicle. Sometimes sales people get a bad rap,not Miriam. Toyota of Irving should... be happy to have such a beautiful,patient person working for them. I will be sending referrals to Miriam. Such a wonderful person. Go Miriam! Fprice

This buying experience has been one of the most memorable experience of my life because God directed my path to people who are trustworthy and that go... that extra mile to help turn a dreaded process into a great experience. Thank God for the Family at Toyota of Irving, I am proud to say that’s where I met Mariam, Betty and Colin, as well as the new car sales manager, and bought my car from them. Toyota CHR 2019 it is absolutely perfect for me and they bent over backward for me to get it and a price I could afford.

Delilah hooked me up with Brian to show me some RAV4’s. He was great! I ended up leasing a 2019 and I love it! Smoothest car buy I’ve ever had.