Toyota of Irving

4.4 out of 5 4.4

Reviews

4.4 out of 5 4.4
243 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    March 24, 2020

    I came her by accident, as I got lost. Decided to look at new 2020s, as I had been looking for a new car for 3 months. 2 hrs later I was on the road! Quick!... Courteous! Below market pricing! Wonderful experience!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for the review, Marcy, we're glad you dropped by!

  • 1.0 out of 5
    January 10, 2020

    Bought my daughter a car, 2019 Corolla, 12/14 from Toyota Of Irving. On 01/06 I receive a text msg saying they need me to come back in due to some good... news. Please see photos. I go to the dealership and they instead meet me and say the car was not salvageable and should t not have been sold due to the carfax. They tell me they need my keys immediately. I refuse, pull up Carfax and purchase the $40 report and there's not one single alert on the car. I leave the dealership and text them back to say they are shady and I will not be returning to the dealership until someone is truthful. They text me back and say the person that traded in the car I bought deal fell through and I HAVE to return the car to them. Absolutely not! I have a contract with signed documents where you sold me this car and why should I be inconvenienced due to your lies and mismanagement???? I WILL NEVER DO BUSINESS WITH THEM AGAIN. BE AWARE OF THIS HORRIBLE COMPANY!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • April 16, 2019

    We worked with Zsolt for the purchase of a used mini cooper for my daughter. He was beyond helpful and I was extremely surprised at how easy he made the... entire process. I really feel like I purchased a car via text and that made it super convenient. He had all of the paperwork ready to go upon arrival and the car looked to be in excellent condition. They also gave us 2 years of service! If I ever purchase another vehicle again, this will certainly be the 1st place I go. I need to mention, my credit is going through a repair journey and they were still able to work with me and extended me kindness, respect and made me feel like a valued customer. Zsolt was a great person to work with!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you very much for sharing your experience, Adrianna! We are glad we were able to get your daughter the car she wanted!

  • 1.0 out of 5
    January 10, 2020

    Bought my daughter a car, 2019 Corolla, 12/14 from Toyota Of Irving. On 01/06 I receive a text msg saying they need me to come back in due to some good... news. Please see photos. I go to the dealership and they instead meet me and say the car was not salvageable and should t not have been sold due to the carfax. They tell me they need my keys immediately. I refuse, pull up Carfax and purchase the $40 report and there’s not one single alert on the car. I leave the dealership and text them back to say they are shady and I will not be returning to the dealership until someone is truthful. They text me back and say the person that traded in the car I bought deal fell through and I HAVE to return the car to them. Absolutely not! I have a contract with signed documents where you sold me this car and why should I be inconvenienced due to your lies and mismanagement???? I WILL NEVER DO BUSINESS WITH THEM AGAIN. BE AWARE OF THIS HORRIBLE COMPANY!

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We are sorry that this happened, Rose, and we're respecting your wishes by not reaching out further. If you need anything in the future, we're happy t...o help, just let us know.

  • 5.0 out of 5
    December 14, 2019

    I wish every business had the customer service that Toyota of Irving does. From Ashley who took all my information about my recall and made the appointment... to Robert who handled my car when I arrived at the dealership. All super polite and they made you feel appreciated and they took pride in the job they did. And lets not forget about Nelson who drove me back to my apartment and picked me up when my car was finished. All top notch employees and Toyota is lucky to have them!!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you so much for taking the time to let us know about your great experience! We're glad our staff took such great care of you and we're looking f...orward to seeing you back next time!

  • 1.0 out of 5
    November 3, 2019

    Toyota of Irving has very poor customer service. I went there at lease 5 times had similar experiences. My last visit was yesterday. I requested for car... wash they did not do it.

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    2.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    I am sorry to hear about your experience--we should always be able to do a car wash if requested when you're here to have your vehicle serviced. Pleas...e provide details of your visit to delilah@toyotaofirving.com so we can get to the bottom of what happened and make sure we get your vehicle washed.

  • 5.0 out of 5
    September 9, 2019

    The AC in my 2016 4Runner stopped blowing last Friday 9/6. The light had recently come on telling me it was time for my regular maintenance and I had made... an appt for 9/21. When I got in my car to come home from work and the AC was not blowing I called Toyota of Irving to see if I could come in on Saturday 9/7 to get this problem fixed immediately. The person on the phone told me that was no problem to bring in in Saturday Morning and they could diagnose the problem. When I arrived on Saturday Morning I was greeted by Shawn Williams who took my car in to get the problem diagnosed.. I told him I'd be waiting in the waiting room during the repair. He quickly contacted me to let me know that they had determined the issue was the Blower motor. He also let me know that I should consider replacement of my break pads, which I knew was coming due also. I approved both repairs and asked how long the repair would take. He went to find out and then returned to tell me that the blower motor was not in stock and I'd have to come back later to get that fixed. This was frustrating but I understood, they continued to do the break work and I continued to wait. A little bit later Shawn came over to the waiting area to find me and told me he had located a blower motor at another Toyota shop in Dallas and If I wanted them to he could send someone to get it and have it repaired that day for me! Yes this meant I would have to wait there a bit longer but that was fine with me. I really feel that Shawn Williams did an amazing job and went above and beyond to make sure I was satisfied. I have had my 4Runner for 4 years now and have had all of my service done at Toyota of Irving. And it is because of service like this that will keep me coming back. I love that they have the waiting room for the service department in the showroom floor. Most other dealers I have been to have a separating waiting area for service customers. They do not want them talking to potential new customers. Toyota of Irving does not do this and I am happy to tell potential customers that they have an amazing service department and if they purchase a Toyota from them they will be happy for years to come. Thank you Shawn for doing a great job! Please never loose that customer service attitude!

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    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for the review Nathan, we are glad Shawn went out of his way to get your repair done in the same visit! We've let his managers know about hi...s great work. Thanks for your repeat business!

  • 5.0 out of 5
    June 24, 2019

    I would like to thank Miriam for working with me in my purchase of my vehicle. Sometimes sales people get a bad rap,not Miriam. Toyota of Irving should... be happy to have such a beautiful,patient person working for them. I will be sending referrals to Miriam. Such a wonderful person. Go Miriam! Fprice

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks for the feedback, we're happy Maryam was able to show you what Toyota of Irving is all about!

  • 5.0 out of 5
    June 20, 2019

    This buying experience has been one of the most memorable experience of my life because God directed my path to people who are trustworthy and that go... that extra mile to help turn a dreaded process into a great experience. Thank God for the Family at Toyota of Irving, I am proud to say that’s where I met Mariam, Betty and Colin, as well as the new car sales manager, and bought my car from them. Toyota CHR 2019 it is absolutely perfect for me and they bent over backward for me to get it and a price I could afford.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks for the feedback Nichole, the C-HR is a great vehicle and we're happy our team helped you find exactly what you needed!

  • 5.0 out of 5
    June 20, 2019

    Delilah hooked me up with Brian to show me some RAV4’s. He was great! I ended up leasing a 2019 and I love it! Smoothest car buy I’ve ever had.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for the feedback Zach, we're happy to have earned your business!

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