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I bought a car 2012 Audi A5 from carweb and three months later i starting having problems with my convertible top, stop working. and water started being in the floor board. i took to local repair shop to see if they can repair, they could not, they advised that there was evidence of overspray., i then contacted Carweb and explain the problem to them, they advised me to bring car to Fredericksburg, i live in Richmond. I took car to carweb and they looked the car over and ultimately decided that they couldn't repair either. Finally i took my car to Audi Richmond, and was advised that i would have to replace the top before they could further inspect car, they advised that it was something wrong with the frame. replacing the top they quote me $16,000 +. i went to pick up my car and thought wow! thats more than the car is worth. Apparently this car must have been in an accident i had two different repair shops was pointing me in that direction.
Go to CarWeb!
I would highly recommend Carweb. We searched for a vehicle online and found CarWeb. We traveled about 2 hours to look at a truck. The trip was worth it. The employees at Carweb were very nice and genuine. Carweb sells quality vehicles and you can tell the employees truly feel good about there inventory. I dont think they will negotiate prices mainly because their vehicles are already priced right and they already know you will get a good deal. All around, going to Carweb was a good car buying experience.
Excellent Service, Excellent Staff !
They are the best...... i've been dealding with Dealers for more than 2 months, was shopping around for an used car... the amount of pressure was annoying. I've found Car Web.. and everything was smoothhhhhh... Service, Sales, Finance, absolutely no Pressure,,, The most Friendly Staff.. I would definitely recommend Car Web to anyone.
Easy and quick purchase and financing experience! The vehicle purchased was just as described per the website. The sales staff is very knowledgeable and experienced through all facets of car buying, selling, and finance options available to a customer. Overall outstanding business and a pleasure to do business with. Thank-you!
Customer Service, Quality, Price
Just purchased a 2018 LE plus Highlander. Customer Service Saw the vehicle listed on the website but it wasn't ready. I pretty much forgot about it but Karim did a fantastic job of updating me as to the status of the vehicle. Once the vehicle arrived, I was unable to come and look at it but set a date that I possibly could. I informed Karim that I understand that the vehicle may sell before I can get there. He kept me updated and would let me know so I would not waste time coming there. A lot of dealerships would not do that but Car Web did. Most dealers need to get you in by any means necessary. Chris and Karla were great in walking through the paperwork and explained everything as we went along. Excellent customer before, during and after the sell. I test drove the vehicle and it was low on gas when I picked it up it was nicely detailed again and had plenty if gas ! That surprised me. Quality The vehicle was a one owner, with car fax and was mechanically and aesthetically sound nothing to do on my part. The vehicle came with a limited 30 day 1,000 mile warranty. Looking around the lot, they don't sell junk. Price Other than being a mechanically and aesthetically sound, the most important thing after that as a consumer is Price. Upfront pricing, they didn't post a "bait price " to get you in the door and then give you the old "switcharoony" The price was well below market valve for vehicle type. They also don't deploy a bunch of "fake absorbent dealer fees" like other dealerships. I was vehicle shopping for months. The best deals were always in the NOVA /MD area than I could find in my city which was over an hour away. A nominal dealer processing fee, taxes, tags and you're out the door. Most dealerships up there will tack on up to 3,000 dollars more to the listed price. NOT Car Web. I would highly recommend purchasing from them.
First off, I never write reviews but I was so impressed with this experience I felt it necessary. I was working in France and wanted to get a car purchase lined up before I got back to the US. A couple dealerships I contacted weren't willing to work with me but the moment I contacted Chris Goodall he bent over backwards to help me. We handled everything via email without any problems. Once I got back to the US, I flew to VA and they had everything waiting for me upon arrival. I filled out the paperwork, and was out the door in less than an hour, and drove 8 hours back to OH without a problem. Would I have liked to get a better price, of course who wouldn't but at the end of the day, it was the cheapest Audi S4 in the country with a clean CarFax and less than 100,000 miles. So it was a fair deal, and both parties are happy which is all you can ask for. I would not hesitate to buy another car from them or recommend to friends and family.
Great experience from start to finish!
We walked in with a number in mind that we could afford and the entire team went to work to make it happen. The sales team worked wo well with each other and were friendly and easy going and not overtly pushy. AJ took care of the financing and did it in half the time of a typical car purchase, yet when he was finished we had a better understanding of everything than we ever had in the past. We are not new to this experience either. The office was clean and comfortable. I was really impressed. I wouldn't hesitate to make the 1 1/2 hr drive from Maryland the next time I need a great deal on a good used vehicle.
The BEST Dealership Ever!
The finance manager Aj Alston was fantastic!!! I purchased a vehicle all the way from NY and it felt as if I was physically there in VA. Throughout the whole process, Aj was very professional, hands on, and his expertise was outstanding. Highly recommend!!!
The staff at CarWeb provided an ideal car-buying experience from start to finish. My salesman, Dan, was patient while I was making final decisions and went above and beyond to make sure I got my car home at a price I was comfortable with. The outstanding customer service I received extended to the financing office with AJ. AJ was time efficient, provided clarity, and made me feel at ease. The entire staff was personable and warm and the atmosphere of the dealership was bright and clean. CarWeb met and exceeded all of my expectations and I’ll definitely be a repeat customer
Mom of PWC
Highly recommend Car Web. I was always skeptical of independent used car dealers – Car Web changed my mind. Brought my daughter (first time car buyer) to Car Web in Stafford and could not have been happier with our experience. No pressure sales staff, finance manager is outstanding and the prices of the cars we looked at were in range with KBB. They do a very nice job filling their smallish lot with a nice selection of vehicles – luxury, economy, and everything in between. I would not hesitate to purchase another vehicle from them.