DARCARS Chrysler Dodge Jeep RAM Silver Spring

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2.2
(172 reviews)
Visit DARCARS Chrysler Dodge Jeep RAM Silver Spring
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
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Service Sales
Monday 7:00am–7:00pm 9:00am–9:00pm
Tuesday 7:00am–7:00pm 9:00am–9:00pm
Wednesday 7:00am–7:00pm 9:00am–9:00pm
Thursday 7:00am–7:00pm 9:00am–9:00pm
Friday 7:00am–7:00pm 9:00am–9:00pm
Saturday 8:00am–4:00pm 9:00am–8:00pm
Sunday Closed 12:00pm–5:00pm
New (301) 328-1555 (301) 328-1555
Used (301) 830-8700 (301) 830-8700
Service (301) 328-1261 (301) 328-1261

Inventory

See all 102 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since October 2022.
At DARCARS Automotive Group our goal is to take customer service to a whole new level. We don't want you to be just satisfied. We want you to love every aspect of your interaction with us... From sales and financing to parts and service and all touch points in between. We realize that we cannot use our own yardstick to judge our success. Rather it is your overall experience and the enjoyment it brings that will determine whether we have reached our goals. With that in mind we hope you're ready to become one of the very happy people who call themselves a DARCARS customer.
See What It's Like To Love Car Buying!!

Service center

Phone number (301) 328-1261

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Reviews

2.2
(172 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

John and Charly were very welcoming and helpful

John and Charly were very welcoming and helpful throughout the whole process. Found a good used car that I was looking for at a reasonable price. Would definitely recommend!

Dealer response

Anthony, we're honored to have earned your recommendation! John and Charly will be delighted that their professional and courteous care made your experience so positive. Thank you for your business, and we wish you safe travels until we meet again!

1.0

Do not trust the sales reps!

Do not trust the sales reps! When they lie or make a mistake, Darcars doesn't stand behind their reps. I had purchased a 2021 80th anniversary Grand Cherokee. When looking at several vehicles options I explained I did a lot of outdoor activities like kayaking and would need a roof rock/cross bar system. I was concerned because my last Jeep had factory crossbars, but this one didn't. He said no problem I can just purchase a cross bar from Thule or Yakima and with would screw/fit right on top. Then when I was done I could just take the off. Didn't want to modify the car since its a lease. This was perfect. Turns out with the 80th anniversary edition the railings are NON-FUNCTIONAL. You cannot attach a roof rack, you have to replace the whole railing which is about $2,000!I spoke to the GM, explained the situation but was not willing to fix the issue. Bottom line, the Sales Rep either lied about this functionality to get the sale (it was Dec 30th, so I'm sure he was eager), or was just wrong. Either way I choose this vehicle with that specific feature need, based on what their rep said. There were other options to choose from, and now I have a vehicle that doesn't fit my needs. And Darcars doesn't not stand behind their sales reps. Seriously, it felt like a stereotypical car sales experience. I was lied to. I would not trust them or expect the to stand behind their employees.

1.0

I took my car to the service department, the service

I took my car to the service department, the service department held my car for over a week, the service advisor called and stated that they would have to do a diagnostic on the vehicle to find out the cause of the problem and the fee was $270.00, I said okay. Less than 20 minutes the advisor called back and informed that I would have to pay $1200 more for 5 more hours to diagnose the car. This is a total ripoff. I am lost for words as to why and how the diagnostic fee would move from $270 to $1200 more in minutes. This is unheard of. Darcars Chrysler service department claimed they did not find the issue but would not release my car until I paid $270 even though I did not get the service they promised. This company should not be operating/conducting any business if they are constantly scamming customers. I called Darcars headquarters to look into the issue and all I got was more of the same excuses. I had to tow my car off the property without getting a diagnosis but still had to pay $270. This is not the first time I have being scammed by the service department. I am tired of it. I want my hard earned money back. I did not get the service I paid for. Time for them to shut down the scam shop.

Dealer response

Hi there, I know our management team is reaching out to you regarding your experience, but please feel free to contact us at 800-327-2277 or customerrelations@darcars.com if you would like to discuss your experience further.

1.0

Not professional, no personality, lifeless, misleading

Not professional, no personality, lifeless, misleading , dishonest, not trustworthy, chauvinistic, disrespectful, racist, hustlers and deceitful

Consumer response

Not happy with the vehicle having issues less than 2 months ,and the over all services horrible not acceptable

Dealer response

Hi there, our customers are our top priority, and we regret that you feel like you have been treated otherwise. Please contact us at your earliest convenience so we can further explore the situation. We can be reached at customerrelations@darcars.com or 800-327-2277.

2.0

Charged me 5 grand above msrp cause they are struggling....

Charged me 5 grand above msrp cause they are struggling. Dont be fooled, many other dealerships are not practicing this and manufacturers are even upset with the dealerships that are up-charging fees to consumers. However purchased here regretfully because I couldn't find the very specific model with all the extras that I wanted and needed elsewhere. They wouldnt ship to me so I had to drive half across country to pick up. Adan Romero was my salesman and he was very nice but seemed like he was new. He didnt teach me much about my new vehicles features even though there were alot. He taught me about the screen mostly. He was attentive and seemed like he was doing his best for his experience. I did have to go later to a local dealership to be taught about my vehicles features. Jeffery Gonoa was my finance person but a lady was the final finance person day I picked up my truck. We had some confusion after leaving dealership about my paperwork. Tried many times but had to call corporate before I finally could get a callback. They only keep one finance person on site and they are always busy and routinely stay late.

Dealer response

We are sorry to learn about your overall impression of us and would like to better understand the reasons behind your feedback. We can be reached at customerrelations@darcars.com or 800-327-2277 so we can discuss your personal experience with you. Thank you.

1.0

In Jan 2021, I went to get my Jeep Wrangler Sahara...

In Jan 2021, I went to get my Jeep Wrangler Sahara service for an electrical issue. The dealership returned my car of stating that the service was under warranty and I had to pay the deductible. My car continued to have the same issue. I returned the car. The dealership mention the mechanic forgot to tighten a wire and they would have it done today. I requested for the dealership to complete an oil change and tire rotation while they had to car. The service was completed. During the both service, DARCAR Chrysler Dodge Jeep Ram of Silver Spring completed an inspection of the vehicle and identified no issues. Approximately two weeks later I was driving my vehicle out of state and the car began to vibrate. I called the Darcar Jeep Silver Spring informing them about the issue and they told me to go to the nearest Jeep dealership. The local dealership informed me that Darcar in Silver Spring forgot to tighten ALL the lug nuts on my Jeep after the tire rotation. My back tires had broken lug nuts and the wheel locks was the only thing holding my tires on to my truck. DARCAR Jeep Silver Spring COULD HAVE KILED ME! If one of those wheels would have flown off, I would not be writing this review. It took them 30 days to accept responsibility of the neglect. My vehicle was in another say over 500 miles away for a month. The Service Manager, General Manager, and Area Manager all said they would take care of the situation. “We will give you whatever you want because this could have caused you your life.” Yet, as soon as I asked for compensation for loss wages, time away from my family, and a refund for the service, they send the lawyers. What a way to treat a customer who have supported your for years. Darcar Jeep in Silver Spring caused over 5k worth of damage to my Jeep Wrangler. If you like paying for dealership service that can lead to you being a funeral service, go to DARCAR Jeep Silver Spring.

1.0

This is a review of Chrysler/Dodge Service department. I...

This is a review of Chrysler/Dodge Service department. I bought my vehicle (2012 Dodge Durango) brand new from their dealership back in 2012 and have been using the service department for many years now mainly for recall work. For routine maintenance I typically either do it myself or take it to a trusted independent mechanic. Over the last couple of years I've taken my vehicle to their service center 3 separate times for the infamous "fuel pump relay" recall. Each time they would perform the recall and each time the recall (external relay) would fail within months causing starting issues and stalling. This happened again recently, which I confirmed by pulling the relay and noticed the same issues, so I decided to take my car in for them to take a look. They checked out my vehicle and Bryan Paige, my Service Advisor, came back and told me that the recall work is "fine" and my issue was "100% the fuel pump" which would cost me almost $2,000 to fix! Not only that, he told me the technician checked my spark plugs and said they were all loose and could be "easily rotated by hand" and to fix would be another $600. I found this interesting because I did not have any misfire codes and I just had the plugs replaced less than 20k miles ago. I refused all services but was yet charged a $220 "diagnostic fee" because the "issues" they found were not related to the recall, even though I knew they were. I begrudgingly paid the fee and refused all other services and went home. I ordered extra fuel pump relays and that weekend I decided to change the relay as well as check the spark plugs myself just in case. Turns out the plugs were all tight and within torque specs!! I had a mechanic friend check out the fuel pump and said it was fine too! The folks at this service department are straight up liars and crooks! I would not go here for anything other than confirmed recall work or covered maintenance work and even then I would reconsider. Stay far away from this place. I'm still in shock as I've been a customer for almost 10 years all of which Bryan was there and he lied directly to my face!!

Dealer response

Your review is very concerning to us. We cannot find the name you have left here in our system so we would appreciate if you would contact our customer care team by calling 800.327.2277 or customerrelations@darcars.com, to speak to us about your experience. Thank you.

Consumer response

Hello, I sent an email to customerrelations@darcars.com 3 days ago and awaiting a response.

1.0

Horrible. After buying my 2016 Ram ProMaster at Darcars,...

Horrible. After buying my 2016 Ram ProMaster at Darcars, I came for two appointments. Both times, they lost the parts. I took off work twice.

Dealer response

Thank you for bringing this to our attention. We take your feedback very seriously and would like the opportunity to speak with you about what happened. If you’re open to discussing this further, please call us at 800-327-2277 or email us at customerrelations@darcars.com. We would love to make things right if you give us another chance.

1.0

Unethical dealership

Dealership would not honor factory rebates to the customer. Advertised price included rebates, but out the door "quote" was for far more money. Sales management was rude.

Dealer response

Thank you for your feedback. We invite you to contact us at 800.327.2277 or customerrelations@darcars.com, if you'd like to discuss your specific personal experience. Thank you, DARCARS Customer Relations

5.0

Could not have asked for anything more - great people!

My wife and I could not have asked for anything more from the team at DARCARS. The sales manager C.A., and our salesman Boulandi, were incredible. Both went above and beyond our expectations to make sure that we got everything we were looking for, with top notch service and a price that could not be beat. Nora in finance was a pleasure to work with and got us back on the road with our new Willys in no time. I would highly recommend the team at DARCARS - we'll be repeat customers, for sure. I would give them more than 5 stars if I could.

Dealer response

We couldn’t be happier that our team provided you and your wife with a great car buying experience. We hope you are enjoying your new vehicle, please come back to visit anytime!

See all 172 reviews