Reviews
I had an issue with a squeaky sound coming from the front
I had an issue with a squeaky sound coming from the front left wheel. Park Place service told us that a left strut is the issue. They replaced the strut, but the problem is still there. They charge us $819.93 for replacing the strut that should not be replaced and do not want to refund the money. The issue is still not fixed. Terrible service consistently . Terrible every time I go there. Update: I took my mdx back to the service, because they promised that they will fix what they didn’t know how to fix the first time. After a week , they called me and said that the strut they installed was faulty and they installed it again . I picked up my Mdx, and guess what. The squeaky sound is still there. They didn’t fix anything at all. I’m not sure if they don’t know how to do it or they just don’t care about their customers safety. They need to hire qualified people who know how to do their job or at least teach them not to lie their customers.
I had an issue with a squeaky sound coming from the front
I had an issue with a squeaky sound coming from the front left wheel. Park Place service told us that a left strut is the issue. They replaced the strut, but the problem is still there. They charge us $819.93 for replacing the strut that should not be replaced and do not want to refund the money. The issue is still not fixed. Terrible service consistently . Terrible every time I go there. Update: I took my mdx back to the service, because they promised that they will fix what they didn’t know how to fix the first time. After a week , they called me and said that the strut they installed was faulty and they installed it again . I picked up my Mdx, and guess what. The squeaky sound is still there. They didn’t fix anything at all. I’m not sure if they don’t know how to do it or they just don’t care about their customers safety. They need to hire qualified people who know how to do their job or at least teach them not to lie their customers.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Rose was extremely efficient and knowledgeable.
Rose was extremely efficient and knowledgeable. Showed me around the various MDX models and answered all my questions. She followed up with a phone call to see how everything was going.
Rose was extremely efficient and knowledgeable.
Rose was extremely efficient and knowledgeable. Showed me around the various MDX models and answered all my questions. She followed up with a phone call to see how everything was going.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I bought my wife an MDX that had been a loaner.
I bought my wife an MDX that had been a loaner. It was CPO with very low miles and painless through the process. The price was exactly as stated and no surprises or xx. Pretty fair deal and an easy process. My wife is happy!
I bought my wife an MDX that had been a loaner.
I bought my wife an MDX that had been a loaner. It was CPO with very low miles and painless through the process. The price was exactly as stated and no surprises or xx. Pretty fair deal and an easy process. My wife is happy!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Recently purchased a ZDX, and Paul and Gabe made the
Recently purchased a ZDX, and Paul and Gabe made the process effortless. They are highly knowledgeable about the ZDX and the buying process?I highly recommend them!
Recently purchased a ZDX, and Paul and Gabe made the
Recently purchased a ZDX, and Paul and Gabe made the process effortless. They are highly knowledgeable about the ZDX and the buying process?I highly recommend them!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We really appreciate this positive review! Thanks so much!
Great customer service and transparency.
Great customer service and transparency. I completed my purchase under 15 minutes, Nathan from sales is super impressive with the communication skills and customer support
Great customer service and transparency.
Great customer service and transparency. I completed my purchase under 15 minutes, Nathan from sales is super impressive with the communication skills and customer support
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sandeep Chakka, we are delighted to see this rating! Have a great day!
Rose, was the person sold us the car, she was excellent
Rose, was the person sold us the car, she was excellent in her job. She handled everything with a smile, she took us for a test drive and handled all the paperwork
Rose, was the person sold us the car, she was excellent
Rose, was the person sold us the car, she was excellent in her job. She handled everything with a smile, she took us for a test drive and handled all the paperwork
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for your review! Happy motoring!
There is noise on back of car, took it to service
There is noise on back of car, took it to service department even not busy but refused to look into it said we are busy at this time
There is noise on back of car, took it to service
There is noise on back of car, took it to service department even not busy but refused to look into it said we are busy at this time
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for your feedback, Nizamuddin. We are committed to providing a high level of service and are disappointed to hear about your recent experience. We would appreciate the opportunity to speak with you directly to better understand the situation and determine how we can best assist. Our management team will be reaching out to you directly. In the meantime, please feel free to contact us at your convenience. Thank you. Terrence Epps, Service Director. 972-964-6040
Quick, responding to questions clearly, my friend
Quick, responding to questions clearly, my friend suggested me to take some time to get my new car from here and he was happy as well. There was a great deal on ZDX at that time.
Quick, responding to questions clearly, my friend
Quick, responding to questions clearly, my friend suggested me to take some time to get my new car from here and he was happy as well. There was a great deal on ZDX at that time.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you again for taking the time to let us know how we did!
Made an appointment online, everything went smoothly aaa
Made an appointment online, everything went smoothly aaa bbb ccc ddd eee fff ggg hhh iii jjj kkk lll mmm nnn ooo ppp qqq rrr I didn?t have 25 words
Made an appointment online, everything went smoothly aaa
Made an appointment online, everything went smoothly aaa bbb ccc ddd eee fff ggg hhh iii jjj kkk lll mmm nnn ooo ppp qqq rrr I didn?t have 25 words
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
It was a great experience.
It was a great experience. We had a knowledgeable salesperson who led us through the process. This was the third car we bought from this dealership.
It was a great experience.
It was a great experience. We had a knowledgeable salesperson who led us through the process. This was the third car we bought from this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!