Reviews
Rose, was the person sold us the car, she was excellent
Rose, was the person sold us the car, she was excellent in her job. She handled everything with a smile, she took us for a test drive and handled all the paperwork
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for your review! Happy motoring!
There is noise on back of car, took it to service
There is noise on back of car, took it to service department even not busy but refused to look into it said we are busy at this time
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for your feedback, Nizamuddin. We are committed to providing a high level of service and are disappointed to hear about your recent experience. We would appreciate the opportunity to speak with you directly to better understand the situation and determine how we can best assist. Our management team will be reaching out to you directly. In the meantime, please feel free to contact us at your convenience. Thank you. Terrence Epps, Service Director. 972-964-6040
Quick, responding to questions clearly, my friend
Quick, responding to questions clearly, my friend suggested me to take some time to get my new car from here and he was happy as well. There was a great deal on ZDX at that time.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you again for taking the time to let us know how we did!
Made an appointment online, everything went smoothly aaa
Made an appointment online, everything went smoothly aaa bbb ccc ddd eee fff ggg hhh iii jjj kkk lll mmm nnn ooo ppp qqq rrr I didn?t have 25 words
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
It was a great experience.
It was a great experience. We had a knowledgeable salesperson who led us through the process. This was the third car we bought from this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
They make the service easy and pleasant.
They make the service easy and pleasant. Easy to talk to service advisors who keep you informed of progress.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Took 5 days for a 1 day repair job.
Took 5 days for a 1 day repair job. Also was supposed to get a 52pt inspection, which I argue never happened. I say this because I have at least 6 items recognized by another mechanic that Acura dealership did not see in this inspection.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Greetings Herr. We want to apologize for your extended wait time in service. We have quickly relayed this information to our management team to reach out to you, however they are unable to locate your information without a first and last name. When you have a moment, please reach out to us at (972) 964‑6040 and you may request to speak with Terrence Epps, our Service Director. Thank you.
I was disappointed that it took 5 days to repair a 1 day
I was disappointed that it took 5 days to repair a 1 day repair after a made an appointment. Also a 52pt inspection was done in which nothing was found, but had another mechanic show me at least 6 things that needed attention.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I went to Park Place Acura for my first scheduled
I went to Park Place Acura for my first scheduled maintenance. The appointment was great from beginning to end! I will not dread the next time my car needs service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Overall service was good.
Overall service was good. When setting an appointment on line not sure why you are required to answer questions....when you arrive no one knows why you are there. Wait time is off the charts...again why set an appointment if it does not speed up the process. Sat for right at two hours for a 5 or 10 minute software update for a recall.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Greetings Robert We want to apologize for your extended wait time in service. I have relayed this information to our management team to reach out to you. If you have not yet spoken with anyone, please feel free to reach out to us at (972) 964‑6040 and you may request to speak with Terrence Epps, our Service Director. Thank you.