Reviews
Write a reviewamazing customer service
Ashley Charles was an AMAZING sales rep! We didn't know exactly what we were looking for, but she hooked us up with an incredible deal. We will definitely be returning and sending whoever we can their way!
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trophy Nissan
We can't say enough good things about Trophy Nissan! We have purchased 3 different new Nissans from here in the last 4 years. The buying experience is not your typical 5 hour - back and forth - process between the salesman and the manager. Every time we have bought a vehicle, it has been via text message and was super smooth. No high pressure sales, no high pressure in the finance office...it is what car buying should be! I highly recommend this place!
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great
Would definitely recommend to friends and family. My sales rep Andrew Maritim was great to work with. the sales manager was awesome answered all my concerns and took care of me and my family. They made a often difficult process seem like a breeze. Really appreciate all the hard work these guys put into making things work for me and my family. Thank you guys again. Look forward to more business in the future!
Thank you for your positive feedback, from all of us here at Trophy Nissan!
excellent
We had a wonderful time getting our car. From the salesman to the finance people everyone was wonderful. Would highly recommend.! Andrew Maritim was highly recommend to me! Thank you trophy nissan!
Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.
one of the best
Shelby Luce made our car buying experience the best one we have ever had. She made sure we were taken care of from start to finish. We really enjoyed the family type atmosphere the dealership had as a whole. My husband and I have never had an owner of a dealership come and speak to us, let alone hold entire conversations with us. That type of interaction is seldom had in a car buying experience. We thank Shelby and the entire Trophy Nissan family for making this a seamless, easy and great car buying experience.
Our reputation is one of our top priorities. Your positive review is what we are always striving for!
overall great
I had an incredible experience purchasing, Kevin T. was such a pleasure to work with and answered any and all of my questions. He worked hard to make sure I was very happy with my new car and the price.My financial aid made sure that I got a good deal, especially when it’s my first time buying a car! They definitely work to make sure your car buying experience is amazing. Thank you Trophy staff!
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Excellent
Absolutely surpassed my expectations. I was able to get the car I wanted with a more than manageable financing. Malik was an excellent sales representative that went above and beyond his position to help me out.
Our reputation is one of our top priorities. Your positive review is what we are always striving for!
Great service
My agent went the extra mile for me to make sure that I got what I wanted. He delivered exceptional service and I cannot tell you how happy I am to have finally found my dream car. My past experiences were amazing also and everyone who assisted me really cared about my needs. Trophy Nissan is family! My agent Ray Maghammi made all this possible from beginning to end. Thank you so much!!! I am a very very happy customer!
Our reputation is one of our top priorities. Your positive review is what we are always striving for!
Car financing
Very bad experience in the administrative staff I lost more than 4 hours and in the end they leave you with a super high deposit ....??
Carla, we are sorry to hear your experience was less than satisfactory. We would like to speak with you to better understand the situation. At your earliest opportunity, please contact General Manager, Jennifer Carroll, at 214-446-8044.
Highly disappointed
Update: Had my car picked up yesterday to be taken to the service center and this is my second time using this Center. The first time the wait was extremely long, but the customer service was okay. I was thinking about really using this service center in order to continue to have my car service when needed but after they picked up my car yesterday to be serviced, in-which I made an appointment way ahead of time and my appointment time was schedule for 8am yesterday morning. The guy didn't come and pick up my car to almost 9am. All day yesterday I kept having to call to get a status check, but no response. There was no communication at all other than the two times that I had to text through their system in order to find out what was going on with my car. So fast forward and to make a long story short, my car did not get taking care of yesterday. I was not aware that my car was going to have to stay overnight just to be diagnosed and it wasn't until 5pm or so when I reached out to the assistant manager after leaving several messages and not getting any response, that I found out that my car was going to have to stay overnight and that it wasn't fixed or diagnosed yet, because they were short-staffed and backed up, which is not my problem. Now comes today when I'm asking what's going on with my car, I have also left a message for the director Randall. I'm being told today that my car still probably won't get looked at until very late this evening as there is still several cars ahead of me. They kept my car without even asking me if I needed a car to get to work. Wasn't even concerned about me getting to work today. Almost, seem like they are going to have to keep my car for a 3rd Day. And the fact of no communication at all and not being able to speak with any manager or supervisor is a negative for me. All I want them to do is to just deliver my car back to me and I don't want to be charged for anything, because they haven't done anything and I will take my car to Clay Cooley Nissan to get fixed, because this is unacceptable and the lack of communication is poor customer service. I am highly disappointed, highly pissed and very frustrated, because my car was still drivable and I could have just took it in myself on Saturday and waited for my car to be done versus them picking it up thinking that they were going to let me know what the issue was on the same day that they picked it up, especially since they had all day to diagnose it and it was doing on weekday. I just don't believe that it's the customers fought that the company is behind or short-staffed. That is definitely not the answer I wanted to hear.
Hello, Jeanetta. We appreciate your feedback. At this time, we have returned your vehicle to you and are taking internal measures to ensure that this does not happen again to any of our current and future customers. If there is anything else that we may assist you with, please contact Randall Shutter at 972-347-4940.