Ross Downing Buick GMC Cadillac
Ross Downing Buick GMC Cadillac Hours
Inventory
About Our Dealership
If you've shopped at our facility before it took on the "Ross Downing" name, we invite you to come take a look at what's
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new! We've taken everything that's made Ross Downing Buick GMC, and Cadillac such a huge success since 1973 and taken it to the next level to give you a brand-new, world-class car buying experience. What you see is what you pay, so before you fall into a trap with anyone else, come and see us first! We've been doing honest business for decades, and have the reputation to prove it.
"Before you take the bait of other dealerships, come see us first!"
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Service
Oil, Filter Change
$42.95 and up*
Tire Rotation
$20.75
Wheel Balance
$59.95
Car Wash
Complimentary
RepairPal Certification
- Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
- Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
- Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
- Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.
Read reviews that mention:
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October 31, 2020
Ross downing GMC home of pushy salesmen that over complicate the sale. This was my second attempt at trying to work with these people and I won’t waste... another minute of my time trying to buy a car from them again.
Does not recommend this dealerShopped for a used carDid not make a purchase0 people out of 0 found this review helpful. Did you?Dealer ResponseSorry to hear that you had a less than exceptional experience with us. You mention that this is the second attempt to purchase from us and that it wa...s complicated and felt you were being pushed into a decision. I do appreciate your feedback and would like to speak with you regarding your experience. Please call me at 985.543.6833 and ask for Andrea Arnold, Business Development Mgr. or direct at 985.974.5744.
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April 15, 2020
I set up to test drive a car. They didn't call me and tell me that the car was sold. So they had me waste my time my wife's time and also mess my 1 year... olds schedule up for nothing. They didn't call so they could get me over there then lied and said they called. DO NOT WASTE YOUR TIME GOING OVER THERE BECAUSE THATS ALL YOU'LL BE DOING IS WASTING YOUR TIME!
Does not recommend this dealerShopped for a used carDid not make a purchase1 people out of 1 found this review helpful. Did you?Dealer ResponseI am sorry your experience was not a positive one. It is not how we do business. We try our best to go above and beyond our customers expectations a...nd it seems we missed the mark for you on this. I would like to speak with you in more detail as your feedback is genuinely appreciated so that we can improve and not just do better but be better. Please feel free to contact me directly at 985.974.5744 call or text. Or call the dealership and they will be able to transfer your call to me. Ross Downing Buick GMC Cadillac 985.543.6833 or Ross Downing Chevrolet 985.345.1285 and ask for Andrea Arnold - Business Development Mgr.
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We drove from Southaven,MS to visit this dealership. They had a camaro I wanted. The whole process from test driving to finance took about an hour. ... Quickest time I’ve ever had purchasing a car! This place is awesome. Thx again!
Does recommend this dealerShopped for a used carDid make a purchase1 people out of 1 found this review helpful. Did you?Dealer ResponseLaural, thank you for the positive feedback! I am so glad to hear that you had such a great experience at our dealership. Please know we are always ...here to assist you with any future needs as well. Have a great day! Amanda Barrosse, Customer Experience Manager
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January 4, 2019
I purchased a buick enclave from this dealership also bought extended warranty and was mislead on this sale. I was told it was good for 6 yrs 100000 miles... . Not knowing it was only really good for 2rys . This car has only 58000 miles and I have spent about $6000 in repairs from ac going out motor mount out was told I had a bent rim. Brakes and a few other things . I just took it out of the shop today and it sounds like a truck. What else can go wrong ? Make me wonder if this shop is creating issues
Does not recommend this dealerCame in for service or repairDid make a purchase1 people out of 2 found this review helpful. Did you?Dealer ResponseWe are so sorry to hear that you are unhappy with your experiences at Ross Downing. Please contact myself or Ryan Downing so we can better learn of t...he situation. Thank you for your feedback, Amanda Barrosse 985-543-6833
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December 27, 2018
My car broke down at 4pm ,and they close at 5pm Iam from out of state and they fixed me write up , I am grateful for them
Does recommend this dealerCame in for service or repairDid not make a purchase0 people out of 0 found this review helpful. Did you?Dealer ResponseThanks David for the awesome feedback, so glad to hear our service department got you taken care of and back on the road fast! Amanda Barrosse Custome...r Experience Manager
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June 14, 2018
Bought a used 2016 Altima from there 4 months ago. It had scratches on it so they agreed to buff them out. After I purchased the vehicle they told the... buff guy can only do it on one day. A day I’m out of town everyday and can’t do it. One of the cars tires was missing a lug nut on the back right tire. Also found out during a poor down rain storm the other day my windshield leaks. One thing after another. Needless to say I won’t be doing any business with this dealership anymore. I don’t think they do thorough inspections and maintenance on the vehicles they sell. Buyers beware.
Does not recommend this dealerShopped for a used carDid make a purchase1 people out of 2 found this review helpful. Did you?Dealer ResponsePaul, thank you for alerting us of this issue. Our top priority is delivering 100% customer satisfaction, and I'd like to extend my sincerest apologie...s for your recent experience. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Jason Walter - jwalter@rossdowning.com | 985-543-6833
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April 17, 2017
It was a simple process and didn't take long to complete! I would definitely recommend this dealership to my friends.
Does recommend this dealerShopped for a new carDid make a purchase0 people out of 0 found this review helpful. Did you?Dealer ResponseAdam, thank you for your kind review! I am so very pleased that we could make your visit easy and hassle free. We are sincerely grateful for your busi...ness and look forward to seeing you again! Best, Jason Walter - jwalter@rossdowning.com | 985-543-6833
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April 11, 2017
great atmosphere... good salesperson and finance person made my family feel at home. Not from the area but it was worth the drive.
Does recommend this dealerShopped for a new carDid make a purchase0 people out of 0 found this review helpful. Did you?Dealer ResponseBrian, thank you for your kind words and for giving us the opportunity to work with you and your family! We look forward to helping you with any and a...ll of your future automotive needs! Sincerely, Jason Walter - jwalter@rossdowning.com | 985-543-6833
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April 5, 2017
Salesman's knowledge of vehicle was refreshing experience. Jack showed me the vehicles I wanted to look at before I made my final choice and was helpful... in making my decision.
Does recommend this dealerShopped for a new carDid make a purchase0 people out of 0 found this review helpful. Did you?Dealer ResponseWhat a great review, Tanya! I'm delighted to hear that Jack and our team were knowledgeable and helpful throughout your visit, and that they were able... to provide you with great customer service. We look forward to assisting you again in the very near future! Regards, Jason Walter - jwalter@rossdowning.com | 985-543-6833
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April 4, 2017
Driving home in a car that made me happy, satisfied and still had money in the bank. Michael made us smile.
Does recommend this dealerShopped for a new carDid make a purchase0 people out of 0 found this review helpful. Did you?Dealer ResponseThank you for the glowing review, Chris! We take pride in our customer service and do whatever we can to have our customers drive away satisfied and h...appy. Please don't hesitate to contact Michael or visit us if you need anything else. Regards, Jason Walter - jwalter@rossdowning.com | 985-543-6833