Ross Downing Buick GMC Cadillac

You gotta read this one!I had to wait a few days for a repair appointment for my AC which was not cooling. I was asked to leave the car overnight, because they didn’t get to it. That’s not what I was told but I got it. A courteous young lady employee gave me a ride home. On the afternoon of the second day, I called my service writer, Jay. He told me that the AC compressor had a leak and needed to be replaced. He said it would cost $1,200. I asked how much was the bill so far. He said nothing. He said they don’t collect until the work is done. I said OK, I want to pick up my car today. He then says there’s a $150 checkout fee. I asked for what. He says for the diagnostics. I paid and left. The next day I brought my car to ROCK TIRE & AUTO REPAIR. The owner had my car for less than 5 MINUTES. He called me outside and asked me to sit in my car. He then turned up the AC full blast and brought it down to 36 degrees. It turns out the button on the dashboard for fresh air had been bumped bringing only outside air into the cabin. The expert mechanic didn’t catch this. THERE WAS NO LEAK, YET THESE T_-GS WERE GOING TO CHARGE THIS FEMALE SENIOR CITIZEN $1200!!! I don’t care how new your car is…never take it to this dealer unless you have time and money to throw down the drain. Let’s see what happens when I try to recover my $150 for their bald-faced lie.

worst sales people ever!! Salesman demanded me to put down 15k and told me to get my “bread up” or I couldn’t get the vehicle. I left the dealership and went right down the road and bought the same vehicle with no problem. I then traded that vehicle in and upgraded and I have been trying to cancel my wheel and tire protection and my extended warranty because I no longer have this vehicle and they still have yet to cancel it or call me back after 2 1/2 months. i’ve been told I will get and email or they will call me back whenever I call them at least once a week and i’ve still got nothing. I even went to the dealership and signed the papers to cancel everything and it has been another month and they still haven’t canceled anything. I don’t know what else to do at this point lolll! Ross Downing is a joke

I would recommend Ross Downing Chevrolet, I had the best salesman who is a God sent Christian. Mr. CJ Adams was diligent to the end.

Ross downing GMC home of pushy salesmen that over complicate the sale. This was my second attempt at trying to work with these people and I won’t waste another minute of my time trying to buy a car from them again.

This dealership is unethical and lacks professionalism on all levels. Went into dealership on a Saturday and test drove used SUV, was told price for SUV was higher than was listed on website, told sales person that's impossible. After a rude experience and being told the demand for cars now out matches supply so they do not have to deal (yes, that is what I was told), I left. On following Monday, website showed same SUV $500 lower than previously listed. I called and asked for a different sales person and was given different sales person, we made a deal over the phone. I arrived later in afternoon, met salesperson who never introduced himself. I asked if they had 2 keys for SUV and was told "cars don't come with two keys" which is 100% false. I then asked if the spare that was in the cargo area could be put back into place, and was told "yes". I then went to "main" building and waited for 1.5 hours before anyone came to even check if I was still alive and give me an update. After signing paperwork, sales person came back and I asked about spare and was told, "you will need to make an appointment to have that done....xxx in 2 hours no one could manage to try to put back into place? Rudy in finance seemed to have some level of business sense, he stated since I was dissatisfied he would have the GM contact me the next day. Upon not getting a response I contacted Rudy by email, who stated would contact me. When I was contacted (not by the GM of dealership), I explained my displeasure, and was told salesperson was having a bad personal situation with his wife dealing with cancer.....with all due respect, if he was not capable of performing his job, perhaps he should take some time off under FMLA. I was promised I would be given a call back because I wanted to purchase a 2nd key through the dealerships 3rd party vendor, after not getting a call, I attempted to contact dealership and they have refused to take my calls. I later found out that the spare tire carrier was damaged and I suspect more than one of the individuals I dealt with were aware of this fact. I would advise anyone looking for a new or used car/truck/SUV stay as far away from this dealership as possible. Please learn from my mistake and read the reviews of this dealership. 8/20/20 Update- I was able to work with Andrea Arnold, who along with her team worked very hard to make this right with me. It was pleasant to know there was some level of dedication to making the experience better. Thank you to Andrea, Ethan, and Scott for helping!

After my first email I was contacted by 4 different people but when I had a couple of questions about the vehicle not one person got back to me. Granted I live in another state but I was willing to have the vehicle shipped to me if it was what I wanted but I got no response to my questions. I believe when they found out I was in another state they did not think I was serious and ignored me.

I set up to test drive a car. They didn't call me and tell me that the car was sold. So they had me waste my time my wife's time and also mess my 1 year olds schedule up for nothing. They didn't call so they could get me over there then lied and said they called. DO NOT WASTE YOUR TIME GOING OVER THERE BECAUSE THATS ALL YOU'LL BE DOING IS WASTING YOUR TIME!

I purchased a buick enclave from this dealership also bought extended warranty and was mislead on this sale. I was told it was good for 6 yrs 100000 miles . Not knowing it was only really good for 2rys . This car has only 58000 miles and I have spent about $6000 in repairs from ac going out motor mount out was told I had a bent rim. Brakes and a few other things . I just took it out of the shop today and it sounds like a truck. What else can go wrong ? Make me wonder if this shop is creating issues

My car broke down at 4pm ,and they close at 5pm Iam from out of state and they fixed me write up , I am grateful for them

We drove from Southaven,MS to visit this dealership. They had a camaro I wanted. The whole process from test driving to finance took about an hour. Quickest time I’ve ever had purchasing a car! This place is awesome. Thx again!