Reviews
They got my truck repaired in very little time .
They got my truck repaired in very little time . I was happy about that . Good job
They got my truck repaired in very little time .
They got my truck repaired in very little time . I was happy about that . Good job
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, William! We're glad to hear your truck was repaired quickly and that you were happy with the service. We appreciate the kind words and look forward to helping you again at Ross Downing GMC Cadillac!
Very Pleasant experience.
Very Pleasant experience. No hassling. Knew exactly what I was looking for so no need for upselling.
Very Pleasant experience.
Very Pleasant experience. No hassling. Knew exactly what I was looking for so no need for upselling.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Larry! We're happy to hear you had a smooth, no-pressure experience with us at Ross Downing GMC. It's always our goal to make the process easy and straightforward. We appreciate your feedback!
Ross Downing GMC service department is so excellent.
Ross Downing GMC service department is so excellent. I called and scheduled my vehicle (2021 Yukon Denali) for oil change and 30,000 mile maintenance on a Wed., hoping to get a Thurs. appointment. I did: 11am Thursday. I brought it in on Wed. evening, and my service rep, Robert, called on Thursday at 10:15 am to say my service was complete and my car was ready to go. He also asked if I needed to be picked up by their driver to get my vehicle, which I didn't, but it was nice of him to ask! Everyone in their service department is friendly, polite, and knowledgeable. Thanks to all of you!
Ross Downing GMC service department is so excellent.
Ross Downing GMC service department is so excellent. I called and scheduled my vehicle (2021 Yukon Denali) for oil change and 30,000 mile maintenance on a Wed., hoping to get a Thurs. appointment. I did: 11am Thursday. I brought it in on Wed. evening, and my service rep, Robert, called on Thursday at 10:15 am to say my service was complete and my car was ready to go. He also asked if I needed to be picked up by their driver to get my vehicle, which I didn't, but it was nice of him to ask! Everyone in their service department is friendly, polite, and knowledgeable. Thanks to all of you!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Chris, thank you for your fantastic feedback! We’re so glad to hear that Robert and the team at Ross Downing GMC made your service experience smooth and efficient. It’s great to know that their attention to detail, promptness, and excellent customer service left such a positive impression. We truly appreciate your kind words and look forward to serving you again!
Thank you for your wonderful customer service.
Thank you for your wonderful customer service. Cassidy is always a helpful and pleasant person to see. She shows interest in making sure that she has met our needs relating to the GMC.
Thank you for your wonderful customer service.
Thank you for your wonderful customer service. Cassidy is always a helpful and pleasant person to see. She shows interest in making sure that she has met our needs relating to the GMC.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words, LLoyd! We’re so grateful to have Cassidy on our team—she truly goes above and beyond to ensure our customers feel valued and taken care of. We’ll be sure to share your feedback with her! If there’s ever anything else we can do for you, don’t hesitate to reach out.
I was pleased with the personal and friendly service and
I was pleased with the personal and friendly service and interactions of the sales staff I felt as though we mattered to the sales staff and were not just another sale. With this in Mind I would recommend all of my friends to go To Ross Downing for their next vehicle
I was pleased with the personal and friendly service and
I was pleased with the personal and friendly service and interactions of the sales staff I felt as though we mattered to the sales staff and were not just another sale. With this in Mind I would recommend all of my friends to go To Ross Downing for their next vehicle
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much, Stephen! We're thrilled to hear that you felt valued and appreciated by our sales staff. Creating a personal and friendly experience is always our goal, and it’s great to know we delivered that for you. Your recommendation means the world to us, and we’d be honored to help your friends find their next vehicle. We truly appreciate your kind words and your support!
Clean and professional.
Clean and professional. Employee's are sure nice. Service department gets customers in and out quickly
Clean and professional.
Clean and professional. Employee's are sure nice. Service department gets customers in and out quickly
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Kyle! We’re glad to hear you found our service clean and professional. Our team appreciates your kind words and is dedicated to getting customers in and out quickly. We look forward to serving you again at Ross Downing Buick GMC Cadillac!
Everything was on schedule and completed in a timely
Everything was on schedule and completed in a timely manner . Service was friendly and fast
Everything was on schedule and completed in a timely
Everything was on schedule and completed in a timely manner . Service was friendly and fast
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, Thank you for your wonderful feedback! We're delighted to hear that you had an excellent experience with us. It's great to know that our team was kind and professional throughout your visit. If you need any further assistance or have any questions, please don't hesitate to reach out. We appreciate your business!
Hi Cody, Thank you for your feedback! We're glad to hear that everything was completed on schedule and in a timely manner during your visit. Providing friendly and efficient service is always our goal. If there's anything else we can assist you with, please feel free to let us know. We appreciate your business!
Jay is my got to guy.
Jay is my got to guy. This is the 2nd time I have been for servicing and each without a hitch. No nonsense, straight to the point. Enjoyed this experience.
Jay is my got to guy.
Jay is my got to guy. This is the 2nd time I have been for servicing and each without a hitch. No nonsense, straight to the point. Enjoyed this experience.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, Thank you for your feedback! We're delighted to hear that Jay has provided you with excellent service on both visits. We appreciate your trust in us and look forward to continuing to serve you.
Professional down to dotting the i and crossing the t.
Professional down to dotting the i and crossing the t. I would recommend this dealership to my friends.
Professional down to dotting the i and crossing the t.
Professional down to dotting the i and crossing the t. I would recommend this dealership to my friends.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, Thank you for your recommendation! We're thrilled to hear that you had a professional experience with us, down to the details. If you ever need anything else or have more questions, don't hesitate to reach out. We appreciate your support and look forward to serving you and your friends in the future!
Hi, Thank you for your feedback! We're delighted to hear that you had a professional experience with us at Ross Downing Buick GMC. We appreciate your recommendation and look forward to serving you and your friends in the future.
Our salesman, Landon Crane, is new and even didn’t have
Our salesman, Landon Crane, is new and even didn’t have his business cards yet but he’s gonna go far. He was extremely polite, willing to answer questions and had no problem getting up to ask about an answer he wasn’t certain of. I appreciated he wasn’t pushy, condescending, or fake. He may be young and just getting started but you won’t go wrong by requesting him for your salesman. The young man knows how to give an appropriate handshake on top of all his other positive qualities. From start to finish it was a relaxed buying experience. Give him a call!
Our salesman, Landon Crane, is new and even didn’t have
Our salesman, Landon Crane, is new and even didn’t have his business cards yet but he’s gonna go far. He was extremely polite, willing to answer questions and had no problem getting up to ask about an answer he wasn’t certain of. I appreciated he wasn’t pushy, condescending, or fake. He may be young and just getting started but you won’t go wrong by requesting him for your salesman. The young man knows how to give an appropriate handshake on top of all his other positive qualities. From start to finish it was a relaxed buying experience. Give him a call!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Lisa, Thank you for your glowing feedback! We're thrilled to hear about your positive experience with our salesman, Landon Crane. We appreciate your recognition of his professionalism, politeness, and willingness to go the extra mile. We'll be sure to pass along your kind words. If you have any further questions or need assistance, feel free to reach out.