Reviews
This dealership is always attentive to my needs
This dealership is always attentive to my needs especially during maintainance service of my Buick Envision. Always have good and professional customer service.
This dealership is always attentive to my needs
This dealership is always attentive to my needs especially during maintainance service of my Buick Envision. Always have good and professional customer service.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words. We're glad to hear our team continues to provide attentive and professional service for your Buick Envision. We appreciate your loyalty and look forward to seeing you again.
Disappointed with my experience.
Disappointed with my experience. The service department provides vague quotes without itemized statements, making it difficult to understand what you’re actually paying for. Labor costs seemed inflated, and prices mysteriously changed depending on who was working that day — not a good sign for consistency or transparency. While the staff was polite, the overall experience felt predatory. Politeness doesn’t excuse questionable billing practices. I left feeling taken advantage of rather than taken care of. Proceed with caution and ask for detailed breakdowns in writing before agreeing to any work.
Disappointed with my experience.
Disappointed with my experience. The service department provides vague quotes without itemized statements, making it difficult to understand what you’re actually paying for. Labor costs seemed inflated, and prices mysteriously changed depending on who was working that day — not a good sign for consistency or transparency. While the staff was polite, the overall experience felt predatory. Politeness doesn’t excuse questionable billing practices. I left feeling taken advantage of rather than taken care of. Proceed with caution and ask for detailed breakdowns in writing before agreeing to any work.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi there, we're truly sorry to hear that the visit left you feeling this way. While we're glad the team treated you politely, we understand how frustrating it can be when communication around pricing and service details isn’t as clear as it should be. If you're open to it, we'd appreciate the opportunity to speak with you directly and address your concerns further.
The service department is one of the main reasons I keep
The service department is one of the main reasons I keep buying from Ross Downing. They are always so friendly and helpful. Kassidy is the best!
The service department is one of the main reasons I keep
The service department is one of the main reasons I keep buying from Ross Downing. They are always so friendly and helpful. Kassidy is the best!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your continued support of Ross Downing GMC. We're so glad to hear our service department, and especially Kassidy, have made such a positive impact on your experience. We look forward to serving you again!
They got my truck repaired in very little time .
They got my truck repaired in very little time . I was happy about that . Good job
They got my truck repaired in very little time .
They got my truck repaired in very little time . I was happy about that . Good job
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, William! We're glad to hear your truck was repaired quickly and that you were happy with the service. We appreciate the kind words and look forward to helping you again at Ross Downing GMC Cadillac!
Very Pleasant experience.
Very Pleasant experience. No hassling. Knew exactly what I was looking for so no need for upselling.
Very Pleasant experience.
Very Pleasant experience. No hassling. Knew exactly what I was looking for so no need for upselling.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Larry! We're happy to hear you had a smooth, no-pressure experience with us at Ross Downing GMC. It's always our goal to make the process easy and straightforward. We appreciate your feedback!
Ross Downing GMC service department is so excellent.
Ross Downing GMC service department is so excellent. I called and scheduled my vehicle (2021 Yukon Denali) for oil change and 30,000 mile maintenance on a Wed., hoping to get a Thurs. appointment. I did: 11am Thursday. I brought it in on Wed. evening, and my service rep, Robert, called on Thursday at 10:15 am to say my service was complete and my car was ready to go. He also asked if I needed to be picked up by their driver to get my vehicle, which I didn't, but it was nice of him to ask! Everyone in their service department is friendly, polite, and knowledgeable. Thanks to all of you!
Ross Downing GMC service department is so excellent.
Ross Downing GMC service department is so excellent. I called and scheduled my vehicle (2021 Yukon Denali) for oil change and 30,000 mile maintenance on a Wed., hoping to get a Thurs. appointment. I did: 11am Thursday. I brought it in on Wed. evening, and my service rep, Robert, called on Thursday at 10:15 am to say my service was complete and my car was ready to go. He also asked if I needed to be picked up by their driver to get my vehicle, which I didn't, but it was nice of him to ask! Everyone in their service department is friendly, polite, and knowledgeable. Thanks to all of you!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Chris, thank you for your fantastic feedback! We’re so glad to hear that Robert and the team at Ross Downing GMC made your service experience smooth and efficient. It’s great to know that their attention to detail, promptness, and excellent customer service left such a positive impression. We truly appreciate your kind words and look forward to serving you again!
Thank you for your wonderful customer service.
Thank you for your wonderful customer service. Cassidy is always a helpful and pleasant person to see. She shows interest in making sure that she has met our needs relating to the GMC.
Thank you for your wonderful customer service.
Thank you for your wonderful customer service. Cassidy is always a helpful and pleasant person to see. She shows interest in making sure that she has met our needs relating to the GMC.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words, LLoyd! We’re so grateful to have Cassidy on our team—she truly goes above and beyond to ensure our customers feel valued and taken care of. We’ll be sure to share your feedback with her! If there’s ever anything else we can do for you, don’t hesitate to reach out.
I was pleased with the personal and friendly service and
I was pleased with the personal and friendly service and interactions of the sales staff I felt as though we mattered to the sales staff and were not just another sale. With this in Mind I would recommend all of my friends to go To Ross Downing for their next vehicle
I was pleased with the personal and friendly service and
I was pleased with the personal and friendly service and interactions of the sales staff I felt as though we mattered to the sales staff and were not just another sale. With this in Mind I would recommend all of my friends to go To Ross Downing for their next vehicle
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much, Stephen! We're thrilled to hear that you felt valued and appreciated by our sales staff. Creating a personal and friendly experience is always our goal, and it’s great to know we delivered that for you. Your recommendation means the world to us, and we’d be honored to help your friends find their next vehicle. We truly appreciate your kind words and your support!
Clean and professional.
Clean and professional. Employee's are sure nice. Service department gets customers in and out quickly
Clean and professional.
Clean and professional. Employee's are sure nice. Service department gets customers in and out quickly
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Kyle! We’re glad to hear you found our service clean and professional. Our team appreciates your kind words and is dedicated to getting customers in and out quickly. We look forward to serving you again at Ross Downing Buick GMC Cadillac!
Everything was on schedule and completed in a timely
Everything was on schedule and completed in a timely manner . Service was friendly and fast
Everything was on schedule and completed in a timely
Everything was on schedule and completed in a timely manner . Service was friendly and fast
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, Thank you for your wonderful feedback! We're delighted to hear that you had an excellent experience with us. It's great to know that our team was kind and professional throughout your visit. If you need any further assistance or have any questions, please don't hesitate to reach out. We appreciate your business!
Hi Cody, Thank you for your feedback! We're glad to hear that everything was completed on schedule and in a timely manner during your visit. Providing friendly and efficient service is always our goal. If there's anything else we can assist you with, please feel free to let us know. We appreciate your business!