Sewell Lexus of Dallas

Rectangle 48
Sales 8:00 AM - 8:00 PM
Service 7:30 AM - 7:00 PM

Sewell Lexus of Dallas Hours

Sales

Monday

8:00 AM - 8:00 PM

Tuesday

8:00 AM - 8:00 PM

Wednesday

8:00 AM - 8:00 PM

Thursday

8:00 AM - 8:00 PM

Friday

8:00 AM - 8:00 PM

Saturday

7:30 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 7:00 PM

Tuesday

7:30 AM - 7:00 PM

Wednesday

7:30 AM - 7:00 PM

Thursday

7:30 AM - 7:00 PM

Friday

7:30 AM - 7:00 PM

Saturday

7:30 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since April 2002

Sewell Lexus is one of the original Lexus dealerships that opened in 1989. We are one of the largest new car dealerships

...

in the United States and the largest Lexus service, parts and body shop operation. We've been an 18-time recipient of the Elite of Lexus Award, the highest honor a Lexus dealer can receive. This year, we are proud to be the #1 Volume Lexus CPO Dealership and the #1 Volume Lexus Pre-Owned Dealership, both for the tenth year in a row. The Dallas dealership includes a Lexus Certified Collision Center, a full-service collision repair facility.

"Obsessed with service since 1911."

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.5 out of 5 4.5
85 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    September 20, 2018

    From the guys and gals that open the front door to the very TOP, EVERYONE IS AMAZING! Thank you Anthony & Colt Carlisle, I’m excited to be a... Lexus customer again! I appreciate your flexibility, patience, professionalism and positive attitude!!! Bravo! Thank you!!!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your experience, A Flores. We will pass along the positive feedback to Anthony Contreras, Colt Carlisle and the team at Sewell L...exus of Dallas. We hope you enjoy your new vehicle, and we look forward to serving you again.

  • 5.0 out of 5
    July 10, 2018

    This was my fourth Sewell Lexus purchase and I could not have been happier with the professionalism and courteous service I have received over the years.... Brian Morris was very patient and secured the exact GX that I was hoping to find. I have been in the service industry for over 25 years and it is difficult to find top notch customer service from start to finish. You will find it at Sewell- call Brian!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, H. Pujats. We are glad you had a good experience with Brian Morris. We hope you enjoy your new Lexus GX, and we look forward to serving you... again.

  • April 20, 2018

    Best car buying experience in Dallas by far!! I went here after experiencing terrible service from a dozen other dealers within the area over the last... week and then I hit the jackpot. I will never buy a car anywhere else. Im not easily impressed but this dealer came with their A Game.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the compliment, Xavier! We will pass the kudos along to the team at Sewell Lexus of Dallas. We look forward to serving you again.

  • 5.0 out of 5
    July 9, 2018

    Very pleasant buying process. Non-pushy sales process. Eric M. who handles internet sales was very easy to deal with. Had the car ready out front when... I dropped in. I was not planning on buying that evening, but the car turned out to be a great fit for me and we were able to negotiate a good price. The whole sales team were very pleasant, and I appreciated their patience, staying late on a Saturday, well past closing. I bought from Sewell knowing their amazing customer service and they did not let me down.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your experience, Tom. We will pass along the positive feedback to Eric Meyer and the Sewell Lexus of Dallas team. We hope you en...joy your new vehicle, and we look forward to serving you again.

  • 2.0 out of 5
    July 8, 2018

    Made multiple inquiries over internet on cars.com on CERTIFIED GS350 models - never received a phone call or an email back. Guess they are too busy !!... I will take my money elsewhere.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dear Sandy, Thank you for taking the time to bring this to our attention. I apologize for your experience, and I would like an opportunity to learn ...more and assist with your vehicle search. Please contact me directly at 214-353-2136 or email me at bvest@sewell.com as your complete satisfaction is very important to us. Thank you, and I look forward to hearing from you soon. Sincerely, Brent Vest Sales Manager Sewell Lexus of Dallas

  • 2.0 out of 5
    June 26, 2018

    I called based on availability from cars.com; the salesperson said he was going to verify if the car was in stock or for other similar SUV, but never called... back. Not good for business.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dear Medusa1, Thank you for taking the time to bring this to our attention. I apologize that you did not receive the service we are dedicated to prov...iding. Please call me at 214-353-2847 or email me at rtaylor@sewell.com, as your complete satisfaction is very important to us. Thank you, and I look forward to hearing from you soon. Sincerely, Ross Taylor General Sales Manager Sewell Lexus of Dallas

  • 5.0 out of 5
    June 18, 2018

    On Friday, 6/15/18 my husband and I purchased our 2nd ES 350 from Sewell Lexus of Dallas. My 2007 ES 350 Lexus had 250,000 miles and I never had to do... any major repairs. Throughout the 12 years of the 2007 vehicle, I visited Sewell Lexus service many times for routine maintenance/ware & tear and I always received SUPREME service. It didn’t matter who the service advisor was because they are all very professional and they all go out of their way to provide the very best service. I would never go anywhere but Sewell Lexus of DALLAS. I would really like to acknowledge and thank William Parr for making our recent purchase of our second ES 350 so smooth and painless. Thank you for all of your assistance and professionalism. You’re are an asset to Sewell. I look forward to a continued relationship with Sewell and to owning this ES for another 10+ years. I ABSOLUTELY recommend Sewell Lexus for new cars and their service.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Ms. Villalva. We are glad you had a good experience with William Parr. We hope you enjoy your new Lexus ES 350, and we look forward to serv...ing you again.

  • 1.0 out of 5
    June 8, 2018

    Prior to today Sewell Lexus would have received the maximum number of stars possible however today they would give zero stars for me I was simply trying... to find out how to get my car after hours as a result of their needing to repair the car following an accident they had with it last week after 7 phone calls and holding for approximately 30 minutes across the seven phone calls I was able to find out how to get my car after hours the sad part is I learned that half their managers were in some type of training this afternoon and therefore unavailable for customers it's obvious that was not for customer care training because that would be extremely poor planning Friday afternoon in the summertime I am very very very disappointed

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dear Mr. Mallory, Thank you for the feedback regarding your experience with the communication you had with our Service representatives at Sewell Lexus... during the 2 o'clock hour on Friday. While Sewell stores do conduct regular associate development and product training designed to consistently improve the products and service we provide, we are very careful to ensure that our coverage is adequate. Assisting all of our guests in a timely manner is our top priority, so we apologize that you were not able to speak to a manager directly during that time period on an otherwise difficult afternoon of travel delays. We appreciate your bringing that concern to our attention once you spoke to Blake to secure a plan to retrieve your vehicle. We are always striving to provide the best customer experience throughout each day, so we value all reviews of our service. After speaking with you, we trust you know we have addressed the concern, but please do not hesitate to contact me directly if I may be of further assistance to you. I can be reached at (214) 353-2102 or twhite@sewell.com. Again, we thank you for being a Sewell customer!

  • 5.0 out of 5
    June 8, 2018

    I want to express my most sincere appreciation to David Keilson for the quick response to my dilemma with Sewell and Gainsco Insurance coming to an agreement... in getting my car repaired after a no fault crash. It had been very frustrating 10 days. After talking with all concerned and not coming to a satisfactory agreement I decided to seek David Keilson, Sewell salesman assistance. He had sold me two Lexus' and provided great customer satisfaction. Within one day an agreement was reached between Steve Kraus, Sewell Manager and Gainsco Insurance and my car is now being repaired. Thanks also go to Fernando Meneses for the initial estimates and supplemental requests to Gainsco Insurance. It is the customer satisfaction that makes us repeated customers. Between my husband and I we have bought 4 Lexus. Thank you Sewell for being there for me. Norma Q.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your experience, Mrs. Quintanilla. We will pass along the positive feedback to David Keilson, Fernando Meneses and the Sewell Le...xus of Dallas team. Thank you for being a loyal Sewell.

  • 5.0 out of 5
    April 23, 2018

    DAVID KEILSON will END your car-buying woes!!!!!! After a week of being lied to, tricked, and totally disappointed in the buying experience, we walked... into Sewell Lexus of Dallas and were immediately met with a man genuinely determined to make our dreams come true!!!! TOTALLY different than the GAMES we had been playing everywhere else!!! We were upside down in our Lexus IS250, and although I LOVED it, I was ready for an SUV. However, I didn't want one that had a ton of miles on it, and we were determined to stay in our price range. My husband is a car guru and expected only the best in looks and performance. We had exhausted the list online of RX 350s and had more than enough with the used car salesmen experiences!!! We were at our wit's end and had decided if it didn't happen at Sewell, then we were just going to give up! NO one would work WITH us, nevertheless FOR us!!!! Until David appeared like an angel from heaven! HE SAVED THE DAY! From the minute we walked in, you could tangibly feel the difference at Sewell compared to other car places. You could immediately feel the difference in David's simple greeting, as he said he was meant to work for us! He welcomed us and promised he could get the job done FOR US! And HE DID!!! He was so different than any car salesman I have ever dealt with! He immediately took time to just LISTEN to us and what we needed and wanted! Then he did ALL the work to find exactly what we wanted, and HE worked to make it happen!!! We didn't have to do the battle of arguing for what we wanted, as HE did it for us! We didn't have to play the hassling game of getting the price we needed on our current car, as HE did it for us!!! We didn't have to play the game to get the price we needed on the car we wanted...HE did it ALL! And he did it all while making us feel comfortable and secure! David kept us informed, never left us hanging or wondering. He also performed nothing short of a financial miracle for us that day!!!! He personally spoke with our financial institution numerous times and had them restructure the loan we were so upside down on, and he carefully assisted the structuring of our new loan so as to favor our best interest. David accomplished something no other salesman or dealer could do, and by taking such an interest in us and all the intricate details of our new loan, he quite literally saved us thousands of dollars!!! He even made sure we were comfortable with food and drink. He shared family pictures and stories and cared about who we were, as it was obvious, David is about building relationships! He wasn't just selling us a car, he was making new friends and caring enough to get them what they wanted! I am still in shock at the whole experience! I have purchased about 7 cars in my life, and NEVER had such a perfect experience than with David!!!! I dreaded buying a car, but now....I know EXACTLY who to go to from now on!!!!! I WILL NEVER BUY WITH ANYONE ELSE!!!!! DAVID IS THE ONE!!! And I HIGHLY suggest if you want to purchase a used car, not only is a Lexus the one for you with reliability and luxury, DAVID is the ONE for you with confidence, magic, and a genuine caring smile on his face! You will never be disappointed with the whole experience when you buy with David!!! He goes ABOVE AND BEYOND what a personal friend would do for you!!! Nevertheless what a car salesman would do for you! He worked magic for us...brought us both to tears....and made all our dreams come true!!!!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your story, Becki. We are glad you had an exceptional experience working with David Keilson. We hope you enjoy your new Lexus RX... 350, and look forward to serving you again.

View More Reviews