Sewell Lexus of Dallas

The entire experience was top notch. I know now why Sewell customers say they will remain Sewell customers for life. I’ll always shop Sewell first.

From the guys and gals that open the front door to the very TOP, EVERYONE IS AMAZING! Thank you Anthony & Colt Carlisle, I’m excited to be a... Lexus customer again! I appreciate your flexibility, patience, professionalism and positive attitude!!! Bravo! Thank you!!!

Best car buying experience in Dallas by far!! I went here after experiencing terrible service from a dozen other dealers within the area over the last... week and then I hit the jackpot. I will never buy a car anywhere else. Im not easily impressed but this dealer came with their A Game.

This was my fourth Sewell Lexus purchase and I could not have been happier with the professionalism and courteous service I have received over the years.... Brian Morris was very patient and secured the exact GX that I was hoping to find. I have been in the service industry for over 25 years and it is difficult to find top notch customer service from start to finish. You will find it at Sewell- call Brian!

Very pleasant buying process. Non-pushy sales process. Eric M. who handles internet sales was very easy to deal with. Had the car ready out front when... I dropped in. I was not planning on buying that evening, but the car turned out to be a great fit for me and we were able to negotiate a good price. The whole sales team were very pleasant, and I appreciated their patience, staying late on a Saturday, well past closing. I bought from Sewell knowing their amazing customer service and they did not let me down.

Made multiple inquiries over internet on cars.com on CERTIFIED GS350 models - never received a phone call or an email back. Guess they are too busy !!... I will take my money elsewhere.

I called based on availability from cars.com; the salesperson said he was going to verify if the car was in stock or for other similar SUV, but never called... back. Not good for business.

On Friday, 6/15/18 my husband and I purchased our 2nd ES 350 from Sewell Lexus of Dallas. My 2007 ES 350 Lexus had 250,000 miles and I never had to do... any major repairs. Throughout the 12 years of the 2007 vehicle, I visited Sewell Lexus service many times for routine maintenance/ware & tear and I always received SUPREME service. It didn’t matter who the service advisor was because they are all very professional and they all go out of their way to provide the very best service. I would never go anywhere but Sewell Lexus of DALLAS. I would really like to acknowledge and thank William Parr for making our recent purchase of our second ES 350 so smooth and painless. Thank you for all of your assistance and professionalism. You’re are an asset to Sewell. I look forward to a continued relationship with Sewell and to owning this ES for another 10+ years. I ABSOLUTELY recommend Sewell Lexus for new cars and their service.

Prior to today Sewell Lexus would have received the maximum number of stars possible however today they would give zero stars for me I was simply trying... to find out how to get my car after hours as a result of their needing to repair the car following an accident they had with it last week after 7 phone calls and holding for approximately 30 minutes across the seven phone calls I was able to find out how to get my car after hours the sad part is I learned that half their managers were in some type of training this afternoon and therefore unavailable for customers it's obvious that was not for customer care training because that would be extremely poor planning Friday afternoon in the summertime I am very very very disappointed

I want to express my most sincere appreciation to David Keilson for the quick response to my dilemma with Sewell and Gainsco Insurance coming to an agreement... in getting my car repaired after a no fault crash. It had been very frustrating 10 days. After talking with all concerned and not coming to a satisfactory agreement I decided to seek David Keilson, Sewell salesman assistance. He had sold me two Lexus' and provided great customer satisfaction. Within one day an agreement was reached between Steve Kraus, Sewell Manager and Gainsco Insurance and my car is now being repaired. Thanks also go to Fernando Meneses for the initial estimates and supplemental requests to Gainsco Insurance. It is the customer satisfaction that makes us repeated customers. Between my husband and I we have bought 4 Lexus. Thank you Sewell for being there for me. Norma Q.