Sewell Buick GMC of Dallas

Multiple visits to resolve issues and some still not resolved. They don’t communicate or respond to concerns. Sam (service writer) is not responsive. Not even close to what Sewell stands for. VERY DISSATISFIED!

I have purchased cars from Sewell in the past and once again, their service and inventory is SUPERIOR! We are so happy with our vehicle and the overall experience!

My salesperson was wonderful. I felt like I mattered and he listened to what I wanted in a new car. He was very knowledgeable of the options available and went the extra mile to look for a comparable vehicle. Thank you Steve!

If you purchase from this dealership, follow-up on the payment! Purchased 2 weeks ago, payment still not received by previous lender! They "dropped the ball" per the Sales Manager - no excuse! Only to discover, they sent it to the wrong payoff address so now a further delay. I have bought vehicles from Sewell Cadillac in the past and have NEVER had this issue or ANY issue previously with the Cadillac side. The GMC side has left a very bad taste in my mouth for purchasing from them again.

***CALL FAVOUR FOR YOUR NEXT ANYTHING!!!*** My career has been motorcycle sales, early on, my mentor had us read Carl Sewell’s book “Customer’s For Life” in “book club”. That book had always stuck with me as a guide on how to approach a sale, even if THAT SPECIFIC book wasn’t directly about about sales, more how to treat a customer in general. Under promise, over deliver. When I saw my new truck at a Sewell dealer I was low-key excited, as a hustler to go meet some hustlers, and see if they lived up to what was pushed, HEAVILY, in the book. Hands down I was beyond impressed. I showed up looking like some kind of biker trash gremlin 2 days in a row, and Favour treated me like a human. I wasn’t there looking at the most expensive vehicle, far from it. But I was treated with the same respect I’d assume someone would receive from someone buying a vehicle 20x the cost It was a rad, and fair experience, and I genuinely am grateful to have been able to learn a little bit more from these guys, but more importantly Favour nailed exactly what I’d learned from Mr. Sewell’s book in the first place. Favour, and the rest of the team at Sewell 100000% earned a customer for life.

By far the best dealership / service department I've ever had the pleasure to deal with. I brought my 2021 GMC Sierra in on a Tuesday (no appointment) with a blown engine and had it back the same week with a new motor. Not only was this service done in a very timely manner, my service consultant (Jasmine Garcia) was very professional and called me multiple times to keep me informed during the process. Sewell gained a customer for life I can tell you that.

They make you feel like family. My experience with Tyler Ramirez has been great. My purchase was easy and the care after has been great

Easiest, most relaxed experience I’ve ever had purchasing a car. Blake was super helpful, intelligent, and was able to get us in and out quickly. Would recommend Blake and Sewell to any and everyone!

My second vehicle from this dealership. My second Buick Enclave and it keeps getting better.

Dealing with Mike Cuellar was the worst experience ever. Sweet talker he is, he did not follow up on my multiple phone calls only to sell the vehicle I wanted behind my back. "Legendary Sewell experience" is simply not true. Stay away from this dealership and that person in particular.