Sewell Buick GMC

I experienced that some repairs are not corrected on first visit to dealership. Recently, my car was in second time for same AC unit problems. I was... told the diagnosis was different this time-$$$. The other problem is that car randomly hesitates to start. The problem of.random starts is back.again. It has been less than 2 weeks since repairs were completed.

Car was repaired promptly and correctly. The professional staff makes for a wonderful experience.

We bought a used vehicle from Sewell Buick-GMC Dallas location. We worked with Chloe Compton. She was professional- answered all our questions and if... she didn’t know she found someone who did! She made it a pleasant and professional experience. It did not feel like the typical car buying experience! I would definitely use Sewell again. We were purchasing a car for our college age son- so spending was under $16000. but they still gave us the same attention as other buyers. I can’t say enough good things about them. They were willing to do most negotiations over the phone. Did not feel pressured.

Their "excellent" service must apply to the Cadillac, Mercedes, Lexus....brands. Not to a Buick. Just went through a 9 day ordeal with them.... I learned it's up to the customer to call for repair status.

Possibly the worst experience I have had in vehicle service. I was initially informed my vehicle was due a transmission service which was performed by... them at my previous service. Then was informed that my air and cabin filter needed to be changed which I performed myself after my previous service. When I asked their service assistant to speak in private to discuss both matters he changed his story from his technician said they needed to be changed to they recommend it based on mileage. It was obvious he never checked either filter. When I told Casey I would no longer do business with Sewell my truck was pulled out of their car wash line and turned over to me with the rubber car mats still wet from rinsing but the truck was not washed and the rubber cement not removed from the wheels after the tires were rebalanced and the old weights removed. This was done at my precious rotation and rebalance with them. I am surprised at this level of service considering their reputation.

I have an older vehicle so it will need to be repaired from time to time. I originally went to Sewell because of the great ratings and their sales pitch... in their ads. The first time I went in it was to address an error message about my airbag system. After many times back and forth to the dealership along with quite a bit of money I finally gave up on them being able to fix it. That problem still exists to this day. But hey, everyone has a bad day now and then. So when I had a problem with my A/C not cooling last year I figured I'd give them another chance and took it back to Sewell figuring the dealership would know how to do a good, thorough job. As I was just reminded I actually took it in twice - once to fix one valve and then again a month later to fix the other valve. The second time I was there I asked them very directly if they had completely checked the system and verified there were no other leaks after refilling the coolant. The answer was "yes sir, we have". Unfortunately their idea of a complete/thorough check is different than mine. A few months later I had to refill the A/C refrigerant again due to a small/slow leak. I let it go over the winter because I didn't need the A/C but took it back to Sewell recently to find out what was going on now. This time they took the time it required to find out where the leak was and replaced the leaky component. Since they hadn't done what they claimed to do the first time around (do a comprehensive check for leaks) I expected some level of consideration in the bill and told them as much when I brought it in. But their idea of reasonable was very different than mine. I will acknowledge that they did provide a discount but to my thinking it was a token at best basically covering what they charged me to refill the refrigerant which wouldn't have needed to been done if they had done a thorough check the first time. My wife has been bugging me for a while to get a new vehicle as I tend to be frugal and drive my cars until the wheels fall off. But I'm thinking she is probably right about getting a new car. I can guaranty that Sewell will not be on the list of dealerships that I talk with.

Austin was great. Very professional and personable. Made the transaction extremely easy.

Everyone at Sewell was extremely professional and 1st class. I would definitely purchase another vehicle from them. No high pressure sales tactics or games... with this dealership. I test drove vehicle and told them I needed to think about it for a few days. I negotiated over the phone and came back in and purchased. Purchasing vehicle was seamless process.

if you know nothing about cars this is not the place to go they will recommend more than what you really need

Since purchasing my car in July I've now had 3 tire blow outs after 6000 miles driven, despite never having a tire blow out in my previous 19 years of... driving. The only explanation I was given was 'bad luck', and they wouldn't give me a discount for a road hazard warranty despite $660 in new tires purchased.