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Empire Chrysler Jeep Dodge RAM of West Islip

(1,421 reviews)
2025 consumer dealer award
View 4 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award

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Reviews

(1,421 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Empire Chrysler Jeep Dodge RAM of West Islip from DealerRater.

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The best dealership ever !

The best dealership ever !!! We using them more then 5 years always amazing job, on time !! Thank you !!

The best dealership ever !

The best dealership ever !!! We using them more then 5 years always amazing job, on time !! Thank you !!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello, Thank you for sharing this kind review with us. We appreciate your loyalty. Everyone will be thrilled to hear of your satisfaction. We look forward to the opportunity to continue serving your vehicle needs!

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Empire is a well run , very professional car dealership.

Empire is a well run , very professional car dealership. James Ingrassia who was my service advisor was exceptionally helpful in recommending the services I should have done and why. My Jeep was ready faster than I expected and is running great.

Empire is a well run , very professional car dealership.

Empire is a well run , very professional car dealership. James Ingrassia who was my service advisor was exceptionally helpful in recommending the services I should have done and why. My Jeep was ready faster than I expected and is running great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for your time and feedback. We are delighted to hear that you are completely satisfied with your experiences at- Empire CJDR of West Islip with James. That is our #1 goal! Please feel free to contact us for any of your vehicle service needs. We would be happy to help!

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I brought in my 2021 ram for a recall.

I brought in my 2021 ram for a recall. My service writer,James Ingrassia made it a smooth process. Thank you Jim.

I brought in my 2021 ram for a recall.

I brought in my 2021 ram for a recall. My service writer,James Ingrassia made it a smooth process. Thank you Jim.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hello, Thank you for sharing your positive experience! We are thrilled to hear that your recall with your 2021 Ram was so pleasant with James. We look forward to seeing you the next time your car needs service.

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GOOD SERVICE AND PRICING.

GOOD SERVICE AND PRICING.NO PROBLEMS. NOTHING ELSE TO SAY . KEEP UP THE GOOD WORK. .

GOOD SERVICE AND PRICING.

GOOD SERVICE AND PRICING.NO PROBLEMS. NOTHING ELSE TO SAY . KEEP UP THE GOOD WORK. .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Fred, We are very happy to hear that your vehicle service needs are met with convenience and great results! Please let us know if we can be of assistance in the future.

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Service was fast, great quality, and was kept informed

Service was fast, great quality, and was kept informed the whole time by the writer rob!

Service was fast, great quality, and was kept informed

Service was fast, great quality, and was kept informed the whole time by the writer rob!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hello, Thank you for your time and feedback. We are pleased to hear that Rob was able to fix your vehicle, quickly and conveniently. Please contact us again should you have any further issues.

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I went in yesterday feeling super overwhelmed after a bad

I went in yesterday feeling super overwhelmed after a bad experience at another dealership. Nick set up my appointment and really listened to what I needed. As soon as I arrived, I started working with Jorge Molina—he was amazing! Seriously the best car shopping experience I’ve had. Daniel in financing was also great—he explained everything clearly and made the process easy. Highly recommend this place! And definitely ask for Jorge for the best experience!

I went in yesterday feeling super overwhelmed after a bad

I went in yesterday feeling super overwhelmed after a bad experience at another dealership. Nick set up my appointment and really listened to what I needed. As soon as I arrived, I started working with Jorge Molina—he was amazing! Seriously the best car shopping experience I’ve had. Daniel in financing was also great—he explained everything clearly and made the process easy. Highly recommend this place! And definitely ask for Jorge for the best experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Ashley, Thank you for taking time out of your day to write a review about our dealership. We are delighted to hear that Jorge and Nick was able to offer you not only the vehicle you were looking for, but exceptional customer service as well! Congratulations on your new vehicle and thank you for your recommendation. Please let us know when your new car is ready for its first service. You will not be disappointed!

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Will was very responsive and quick to get back to me.

Will was very responsive and quick to get back to me. The best commuting Jeep dealership I’ve experienced

Will was very responsive and quick to get back to me.

Will was very responsive and quick to get back to me. The best commuting Jeep dealership I’ve experienced

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Nick, Thank you for your time and feedback. We are pleased to hear that Will was able to fix your vehicle, quickly and conveniently. Please contact us again should you have any further issues.

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Joe Deguire has been the service advisor I see at this

Joe Deguire has been the service advisor I see at this dealer. He is professional, kind and keeps me informed throughout the length of the services being provided. I appreciate the professionalism and care he shows to make sure I am completely satisfied with everything done

Joe Deguire has been the service advisor I see at this

Joe Deguire has been the service advisor I see at this dealer. He is professional, kind and keeps me informed throughout the length of the services being provided. I appreciate the professionalism and care he shows to make sure I am completely satisfied with everything done

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hello, We are delighted to hear that Joe was able to help make your vehicle inspection and repair trouble-free. We strive to offer our customers exceptional service both before and after the sale. If we can assist you in any way in the future, please do not hesitate to contact us. We would be happy to help!

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Needed service for a coolant leak and a few other item.

Needed service for a coolant leak and a few other item. Joe Deguire was pleasant to deal with. He gave me a realistic estimate of when work would be done and kept me informed.

Needed service for a coolant leak and a few other item.

Needed service for a coolant leak and a few other item. Joe Deguire was pleasant to deal with. He gave me a realistic estimate of when work would be done and kept me informed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hello, Thank you for your time and feedback. To hear that Joe continually exceed your expectations truly makes our day! Please let us know when your vehicle is ready for its next service, even if it is not scheduled

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Luis was great.

Luis was great. He was very easy to work with and great communication. I would highly recommend.

Luis was great.

Luis was great. He was very easy to work with and great communication. I would highly recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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