Fitzgerald Mazda of Annapolis

Fitzgerald Auto Mall in Annapolis is top notch. Every facet of this dealership is consistently excellent. The customer service, new and used car buying... experience, service department, sales associates, managers, quality of product, and genuine interest in providing excellent value for the money you spend are all far and away better than any other dealer we've ever used across nine states and a foreign country (we are military). We purchased a new Mazda from Fitzgerald's in Dec 16, and at the time we thought the car-buying experience couldn't get any better (see my review on 11 Dec 16). But, they went ahead and outdid themselves. Recently, we purchased a used BMW from Fitzgerald's and after driving it off the lot, discovered a hard to detect, yet fairly common (and fairly expensive) mechanical issue. Understanding the dealership had no further obligation toward us and our vehicle (e.g. no warranty), we contacted them right away about what we guessed would be a fairly significant repair. Not only did Fitzgerald's respond to us immediately, they arranged to bring the car in for repairs, provided a loaner vehicle, and had our BMW back to us in a matter of days. There was no wrangling, negotiation, or delays; and, they treated the repair as if it was under warranty! I can't guarantee they'll treat every situation this way, but I can guarantee this...the next time we are looking for a new or used car (probably later this year), our first and only stop will be Fitzgerald Auto Mall in Annapolis.

A very positive experience. Good price points for their cars. I found my salesman to be informed, connected, but not pushy. He followed up with due... diligence, but gave me time to think. He was also patient with my back and forth decision making over a new or used car purchase. My only minor complaint was that there not as much inventory in Annapolis as other places. However, they did offer to get inventory from other dealerships. In the end I chose to stick with the Annapolis dealership and wait for the right car. Ask for Jake, he was great.

Anthony, Ronnie and Johnny did a great job helping me purchase my 2nd Mitsubishi Mirage after the 1st car was totaled. I was very happy with the outstanding... customer service I received in both cases. The buying experience was quick and painless!!! Kensington Finance also deserves a "thumbs up"!! I would most certainly recommend this dealership to anyone needing a new vehicle-especially for the "credit handicapped"! Thank you to everyone involved in my purchase!

Chris made the process of getting my new car easy and fun! A great no pressure environment where he really helped us get exactly what we wanted and when... they didn't have it he made sure that the next time we visited it was in the store waiting for us to test it. Very professional and a wonderful experience

We stopped by FitzgMall Mazda in Annapolis to simply look at the Mazda6 with no intent on making an immediate purchase. Our research on a wide variety... of vehicles kept leading us back to the Mazda6 Grand Touring. We were met by William Hoyt, and we made it clear that we were only look, and he immediately made it clear that he was there to help us look, not to force a sale. And, at no time did he even try to push for a sale. One of the highlights of FitzMall is that they very clearly post their no-haggle sales price on the vehicle, which was significantly under the MSRP. William carefully walked us through the highlights of the vehicle, answering several questions regarding some of the option choices and technical questions. The inventory was great and allowed us to look at the three color options we were considering. When we determined that we wanted a 2015 rather than a 2016 because we liked the in-dash navigation/radio screen of the 15 rather than the above dash in the 2015, he found the exact model and options that we wanted in the color that we wanted. He set us up on a test drive. Upon our return, the dealership had technically closed for the evening, but the team was still standing by, which was great, because we were ready to buy. Because of the no-haggle sales price, there was no lengthy or bothersome games played to make a deal. While we kept the team there far later than they normally stay, they were awesome, from sales to management to finance. They obtained some great financing terms for us and even identified an additional $1000 in savings on the vehicle. We highly recommend you visit FitzMall Mazda in Annapolis and ask for William Hoyt. Even if you don't buy a car from him, you will not be disappointed with your experience.

My wife and I bought a Mazda 3s certified car from this dealership. We were very happy with both the selection process, financing, and delivery of the... car. The General Manager Mr. Tawab, Sales Manager Mr. John, and the entire Sales/Fianancing team were friendly, honest, respectfull, and willing to listen to us and recommend to us the car that fits our requirements. My wife and I would go back and buy another car from this dealership and this management team. I would strongly recommend that you go see Mr. Tawab and Mr. John at the Mazda dealership when you want to purchase your next car. These people are certainly on your side and are willing to listen to you and sell you a car that fits your needs. Just stop by and say hello to them and you will see the difference. Not pushy at all but very honest. Thank you the Fitz Mazda team at Annapolis Fitz Mazda. Regards, Azy/VS