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Jack O' Diamonds

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,005 reviews)
Sales hours:
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Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–8:00pm 7:30am–6:00pm
Wednesday 8:30am–8:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
2022 consumer dealer award
View 3 awards
2022 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

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See all 19 vehicles from this dealership.

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,005 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jack O' Diamonds from DealerRater.

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Messaged a guy named drew York or whatever his name is

Messaged a guy named drew York or whatever his name is asking questions about a truck they had for sale messaged me once saying it’s available and it’s an hr drive to his dealership so yes I have questions but he never got back to me nor even cared I was going to trade in a 2015 Camaro ss for a truck he made me dislike this dealership won’t be getting any business from me nor my friends in the future appreciate it was really wanting to do business but guess it’s needed else where they don’t care about selling cars here👍🏼

Messaged a guy named drew York or whatever his name is

Messaged a guy named drew York or whatever his name is asking questions about a truck they had for sale messaged me once saying it’s available and it’s an hr drive to his dealership so yes I have questions but he never got back to me nor even cared I was going to trade in a 2015 Camaro ss for a truck he made me dislike this dealership won’t be getting any business from me nor my friends in the future appreciate it was really wanting to do business but guess it’s needed else where they don’t care about selling cars here👍🏼

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Avoid!

I was therebgetting my car serviced. They kept my car for 3 days. No warning no communication unless I called them. Didn't fix what I asked em. Argued what the problem was. I grew up in a family of mechanics. The service manager was rude. Only gave excuses when questioned. Why what I asked em to fix wasn't done. Then straight up lied to my face about it.

Avoid!

I was therebgetting my car serviced. They kept my car for 3 days. No warning no communication unless I called them. Didn't fix what I asked em. Argued what the problem was. I grew up in a family of mechanics. The service manager was rude. Only gave excuses when questioned. Why what I asked em to fix wasn't done. Then straight up lied to my face about it.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Probably the best car buying experience I've ever had.

Probably the best car buying experience I've ever had. No pressure and no sales gimmicks with Clay McNeal. He was very knowledgeable and just a great guy to deal with. They took on a difficult trade deal and handled it with ease for us. I am the proud owner of a 2023 Honda Accord EX and I absolutely love it! I highly recommend working with Clay at JOD Honda.

Probably the best car buying experience I've ever had.

Probably the best car buying experience I've ever had. No pressure and no sales gimmicks with Clay McNeal. He was very knowledgeable and just a great guy to deal with. They took on a difficult trade deal and handled it with ease for us. I am the proud owner of a 2023 Honda Accord EX and I absolutely love it! I highly recommend working with Clay at JOD Honda.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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I was at the dealership yesterday 12/27 for a oil change

I was at the dealership yesterday 12/27 for a oil change and to get a part for my windshield put on but they said I had to take it to a windshield place to get it put on. So today I take it to the windshield place and he said the clips they sold me didn’t have the glue on them. I called the dealership and they said that’s how they come. But that’s not true because the windshield place ordered them and they do have the glue on them! And on top of that the ones the dealership gave me he said are old and you can see where someone had messed with the backs of them so I spent over 30 for nothing! As you can see in the pictures the first one is what the dealership sold me the second one is what they are supposed to look like. 😡 Michael/Linda Crenshaw

I was at the dealership yesterday 12/27 for a oil change

I was at the dealership yesterday 12/27 for a oil change and to get a part for my windshield put on but they said I had to take it to a windshield place to get it put on. So today I take it to the windshield place and he said the clips they sold me didn’t have the glue on them. I called the dealership and they said that’s how they come. But that’s not true because the windshield place ordered them and they do have the glue on them! And on top of that the ones the dealership gave me he said are old and you can see where someone had messed with the backs of them so I spent over 30 for nothing! As you can see in the pictures the first one is what the dealership sold me the second one is what they are supposed to look like. 😡 Michael/Linda Crenshaw

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
1 person out of 1 found this review helpful.
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Excellent

Excellent service dept.Drew our sales consultant was superb..The woman up front is amazing very friendly down to earth..Her 2022 civic sport is beautiful..Love to post a pic..Amazing experience.

Excellent

Excellent service dept.Drew our sales consultant was superb..The woman up front is amazing very friendly down to earth..Her 2022 civic sport is beautiful..Love to post a pic..Amazing experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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I am so grateful for Jalen Rattler and the staff at JOD...

I am so grateful for Jalen Rattler and the staff at JOD Honda. They went above and beyond to help me.

I am so grateful for Jalen Rattler and the staff at JOD...

I am so grateful for Jalen Rattler and the staff at JOD Honda. They went above and beyond to help me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Lance Nichols was very helpful. He was knowledgeable and...

Lance Nichols was very helpful. He was knowledgeable and nice. I'm very happy with the deal I got. Linda

Lance Nichols was very helpful. He was knowledgeable and...

Lance Nichols was very helpful. He was knowledgeable and nice. I'm very happy with the deal I got. Linda

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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A big thank you to Lance Nichols for helping me with the...

A big thank you to Lance Nichols for helping me with the purchase of a Honda Vehicle at JOD Honda. He was so helpful in getting this sale completed and helping me get everything set up. My second Honda purchase from JOD, the best place to buy a car. Thanks again, Lance, for all your help.

A big thank you to Lance Nichols for helping me with the...

A big thank you to Lance Nichols for helping me with the purchase of a Honda Vehicle at JOD Honda. He was so helpful in getting this sale completed and helping me get everything set up. My second Honda purchase from JOD, the best place to buy a car. Thanks again, Lance, for all your help.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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JOD Honda is the best in all of East Texas. James Cole...

JOD Honda is the best in all of East Texas. James Cole was knowledgeable about the vehicle features and truly helpful in finding the perfect fit for my family. While I’ve never had a bad experience with JOD, he was the first to explain all the small details/features so well. I highly recommend.

JOD Honda is the best in all of East Texas. James Cole...

JOD Honda is the best in all of East Texas. James Cole was knowledgeable about the vehicle features and truly helpful in finding the perfect fit for my family. While I’ve never had a bad experience with JOD, he was the first to explain all the small details/features so well. I highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Sam Price was one of the best car salesmen i have ever...

Sam Price was one of the best car salesmen i have ever worked with! He is so very knowledgeable!

Sam Price was one of the best car salesmen i have ever...

Sam Price was one of the best car salesmen i have ever worked with! He is so very knowledgeable!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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