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Poor Customer Service
Tried to have my free car wash on several occasions in March, April and there was always some excuse why it could not be provided-most recent was repair on car wash. It was a waste of my time to go there. If you claim to provide a service to customers, then provide it. My other BMW dealers would provide hand washes by appointments. Very disappointing customer service.
Great dealer to deal with from start to finish! We will be back for service, parts, and accessories as well. This was our fifth BMW
Jim Barth is the greatest!
I just bought my 6th Mini from Dreyer and Reinbold. Working with Jim Barth is always such a great experience. I recommend them 100% and I will be back for my 7th Mini.
They say they provide free car washes every Saturday for BMW owners yet they do not—there is always some excuse— it is too hot, it is too cold, it is a holiday yet Sales is open to take your money. Of all BMW dealers we have dealt with over 20 years, Dreyer Rheinbold provides the poorest services. Go elsewhere.
I’ve waited my whole life for this car!
I’ve been working with Todd Hartley at the dealership for over two years trying to get my first Mini! He has been amazing to work with! Never pushy, always available for questions and a great resource for this car! He communicated with me throughout the whole process and made it very smooth and easy… he is awesome!
I'm on my third Mini and have dealt with Dryer and Reinbold every time. From the sales department to the service department even the people who answer the phones everyone is pleasant, helpful and professional. Jim Barth (sales) in particular is great, he's always ready to answer a question and never hard sells me anything. often when I take a car in for an oil change I have to take a look at the new cars. Jim always says Hi but is respectful when I tell him I'm just looking and not ready for a new car just yet.
My wife just purchased her 4th Mini from Dreyer & Reinbold earlier this week. I believe her first was back in 2004. We have always gotten friendly service and fair deals from this place. They go above and beyond to make you a return customer, which my wife definitely is. I can't say enough good things about Jim Barth, who made the buying and trade-in experience very enjoyable. I would also be remiss if I didn't mention the finance guy, Kevin Lawton, who makes that whole process efficient and painless. Both of these guys are friendly, knowledgeable, and put you at ease every step of the way. Many thanks to the whole team there for making my wife very happy with her latest Mini.
Chloe Craig at Dreyer and Reinbold
We had decided to buy a Mini Cooer S and met Chloe Craig. She was so helpful and led us to a 2019 Countryman S. After pondering it for a night, we decided to buy. The amazing thing about Chloe was not the sale process but her commitment to detail and attention after the sale. She quickly responds to all my after sale questions and has patiently worked through ALL of the features of the car (and there are many). She helped to get a few parts that needed to replaced. She does all of it with best attitude and amazing energy. The whole Dreyer and Reinbold staff has been great from the sales manager to service. I highly recommend Chloe and Dreyer & Reinbold as the place to go for your Mini
Called prior visit, confirmed they have the car but this was not the reality. It was already sold a few days back but you need to cost your time and money to know this.
Amazing service again
This is my second Mini and needed a little bigger one to fit car seats into for my new granddaughter. Though I loved my Mini of eight years Jim Barth came to the rescue and helped me find the best fit for me. Another great Mini and service.