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Tom Stehouwer Auto Sales

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (8 reviews)
Sales hours:
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Sales
Monday 9:00am–8:00pm
Tuesday 9:00am–8:00pm
Wednesday 9:00am–8:00pm
Thursday 9:00am–8:00pm
Friday 9:00am–6:00pm
Saturday 9:00am–3:00pm
Sunday Closed

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (8 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great place to buy a car

Great group of guys, worked to quickly get me on the road for a test drive when I arrived. They are very low pressure. They seem to have the philosophy that the car will sell itself if its a good fit for the costumer. In the end the car did not quite meet my needs ( lack of cargo space), but I wouldn't hesitate to go back and buy from them in the future.

Great place to buy a car

Great group of guys, worked to quickly get me on the road for a test drive when I arrived. They are very low pressure. They seem to have the philosophy that the car will sell itself if its a good fit for the costumer. In the end the car did not quite meet my needs ( lack of cargo space), but I wouldn't hesitate to go back and buy from them in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Ask for detailed photos before making a trip!

I called and talked to a salesman the day before making a 2.5 hour one way trip to check out a BMW 135i. I asked questions to verify the condition of the car before making the trip. On 4/7/2018 I went to take a test drive. One lap around the BMW 135i I knew this car was not as described on the phone. I asked if the car was detailed, it was dirty. No big deal it sits outside by the road. The emblems, exhaust and grill inserts were painted black and chrome was showing through. Looked poorly done. There is a two foot long scuff on the passenger fender and door. The scuff could possibly be buffed out, hard to tell. The front fender had scrapes through the paint. The back rear driver's tire appeared to be low on air. The wheels were painted and most of the paint removed. Paint remained around the lug nut area. The BMW was not as described on the phone. My expectations were high based on the price of 19,995, low mileage and phone conversation. I left very disappointed and feel mislead. I recommend asking for detailed photos requesting flaws before visiting this car dealer.

Ask for detailed photos before making a trip!

I called and talked to a salesman the day before making a 2.5 hour one way trip to check out a BMW 135i. I asked questions to verify the condition of the car before making the trip. On 4/7/2018 I went to take a test drive. One lap around the BMW 135i I knew this car was not as described on the phone. I asked if the car was detailed, it was dirty. No big deal it sits outside by the road. The emblems, exhaust and grill inserts were painted black and chrome was showing through. Looked poorly done. There is a two foot long scuff on the passenger fender and door. The scuff could possibly be buffed out, hard to tell. The front fender had scrapes through the paint. The back rear driver's tire appeared to be low on air. The wheels were painted and most of the paint removed. Paint remained around the lug nut area. The BMW was not as described on the phone. My expectations were high based on the price of 19,995, low mileage and phone conversation. I left very disappointed and feel mislead. I recommend asking for detailed photos requesting flaws before visiting this car dealer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Sorry the car wasn't what you thought it was suppose to be. We do our best to describe the car and for a 2012 we feel that this one is in above average condition. We hope you find what you are looking for.

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Great dealership!! Ryan was fantastic!

We have not bought a vehicle yet, but test drove one and would not hesitate to buy anything from this dealer. Ryan was very upfront and straight, which is very much appreciated

Great dealership!! Ryan was fantastic!

We have not bought a vehicle yet, but test drove one and would not hesitate to buy anything from this dealer. Ryan was very upfront and straight, which is very much appreciated

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Best customer service !!

Kelly,Ryan and Dino are not only hilarious guys they are some of the most thoughtful salesmen you'll ever do business with. Thankyou so much for all your help and making us feel like family. Sincerely Mr.and Mrs. Spear

Best customer service !!

Kelly,Ryan and Dino are not only hilarious guys they are some of the most thoughtful salesmen you'll ever do business with. Thankyou so much for all your help and making us feel like family. Sincerely Mr.and Mrs. Spear

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Best buying experience ever!! Extremely friendly

We purchased a vehicle from Kelly. I found the entire process to be the simplest ever! Very courteous, knowledgable and caring staff as well. We will most certainly purchase another vehicle from Kelly and this dealer again.

Best buying experience ever!! Extremely friendly

We purchased a vehicle from Kelly. I found the entire process to be the simplest ever! Very courteous, knowledgable and caring staff as well. We will most certainly purchase another vehicle from Kelly and this dealer again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Friendly, Helpful, Professional

The staff made us feel comfortable and welcome. Their friendly "no-pressure" approach made the shopping and buying process a great experience. Would not hesitate to buy another car from these guys! Highly recommended!

Friendly, Helpful, Professional

The staff made us feel comfortable and welcome. Their friendly "no-pressure" approach made the shopping and buying process a great experience. Would not hesitate to buy another car from these guys! Highly recommended!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Service, Trustworthy, Great Value

We have purchased 2 cards from Tom Stehouwer Auto. They are both excellent cars, and when some small problems cropped up, they immediately took care of it for us. I will continue to buy cars from them, and feel very thankful for them. When shopping for a used car, I know I can trust them, and that's HUGE!

Great Service, Trustworthy, Great Value

We have purchased 2 cards from Tom Stehouwer Auto. They are both excellent cars, and when some small problems cropped up, they immediately took care of it for us. I will continue to buy cars from them, and feel very thankful for them. When shopping for a used car, I know I can trust them, and that's HUGE!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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dealing with Tom or Kelley was a pleasant moment

I bought over the years a few cars from Tom and Kelley the deals I made were very good and the cars were excelent when her was a problem go back and got it fixed no questions ask,you can not find a better and friendly and quality dealer for miles around I have my children buy from them that much trust I HAVE IN THEM.PQ,Sr.

dealing with Tom or Kelley was a pleasant moment

I bought over the years a few cars from Tom and Kelley the deals I made were very good and the cars were excelent when her was a problem go back and got it fixed no questions ask,you can not find a better and friendly and quality dealer for miles around I have my children buy from them that much trust I HAVE IN THEM.PQ,Sr.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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