Manuel Auto Group

BUYER BEWARE. DECEPTIVE BUISSNESS PRACTICES. LIES AND/OR UNKEPT PROMISES. If you intend on purchasing a vehicle from this lot I highly encourage you to have the vehicle inspected by a qualified mechanic. 3 or 4 weeks ago I made a purchase from this dealership. We settled on a 2018 Jeep Compass. We test drove probably 5 or 6 vehicles while we were there. It seemed like almost every car we drove has some type of problem. We tested a Nissan that had obvious transmission issues. We tested a Ford that the gear shifter would malfunction and not let you go into drive. So on and so forth. So, we settled on the Jeep. It drove well and handled well. It was the one that the daughter really wanted too so obviously there was that. After we signed the paper work and paid cash by the way as we were walking out the door the service manager Jeff stopped us and said we would need to drive it around and bring it back to the dealership so it could pass inspection because they “changed the battery” if you don’t know that resets the computer so that if there are engine codes they won’t show up because the computer has not had time to read them yet. I was initially concerned about this and told jeff that this was an issue because if there were engine lights on when I test drove, I wouldn’t be able to see those because they reset the computer. Jeff assured me that if there were any issues that they stand behind their vehicles and would make it right. I should have stopped and demanded a refund right then and refused to leave. But no I decided to take Jeffs word for it. Guess what the Jeep didn’t make it one single day before the check engine light came on. The Jeep now needs a catalytic converter and Jeff is no longer returning my calls. The Jeep has never had one day without a code since we got it. This is HIGHLY deceptive. I understand AS is, is AS is. But when test drove the vehicle, it didn’t have codes or check engine lights. That was what I bought. That is AS IS.

BEWARE!!! Bought a Truck here from Christi in September 2022, had to have the Vehicle serviced Yesterday, Truck has Rear Shock issues, Eletrical and Transmission problems None of which is covered in the pricey warranty I paid for. Please do not expect anything different from Manuel Used Cars than you would any other shady car dealership. I believe I have purchased a lemon. I’ve just purchased the truck and have a repair bill that is equivalent to 4 Truck payments. Tried to call the dealership, spoke to Christi, she offered nothing but excuses and lip service. I DEEPLY REGRET doing business here. BEWARE. If I knew Manuel Used Cars were in the business of selling Lemons and had no care and concern for there customers I would have NEVER done business here. Now I’m stuck making payments on a pile of junk, wishing someone would have warned me about the crooks down at Manuel Used Cars. Beware

Great customer service! Kristi was very helpful and a pleasure to work with. I would highly recommend Manuel UsedCars. Paperwork was painless and we were out of there in 2 hrs or so and headed home by 5 .

Sold me a lemon ! Was told there is nothing we can do ! Had to replace thermostat and transmission before I got my tags in the mail ! Poor customer service! Dec. 2020

Great experience! Why waste your time with the big dealerships and sit around for hours! Manuel had me approved online in less then 30 minutes. Easy term financing with a bank, not to mention I didn’t have the best credit. Mike got me approved for the Passat I wanted and Kristi was great with insurance. I would definitely recommend this dealership to anyone looking for an easy car buying experience.

Greatest people you could ever meet and were nice enough to work with me on the price. Could use a little detail in lobby but good cars and trucks.

Amazing people here who helped me out entirely with everything I was looking for. They care about they’re customers, very kind people. Absolutely happy with the vehicle they helped me into! Thank you guys!

I did a auto loan with them, no one contacted me to say if I was approved or not. So a few days after I didn’t receive a response I called and was told I was approved only if I could provide a large down payment. I had no problem with that seeing as I wanted the vehicle so bad but after interacting on the phone with the salesman I didn’t feel like a valued customer so I just left it alone.

The least stressful car shopping experience I've ever had. Kristi listened to us and made great suggestions based on what we were looking for. We got a very good deal there. If you go there (and you should) ask for Kristi, she will fix you up!

HANDS DOWN BEST CAR BUYING EXPERIENCE!! We have bought a few used vehicles and every time the salesmen are pushy and just not pleasant to deal with. This dealership has changed my mind entirely about car shopping. We drove our work truck to the dealership on it's last leg and not only did they give us a very fair trade in value, they also did everything in their power to get us approved for the truck we wanted within our price range. I cannot express enough how wonderful Don, Victor and Mike all were during the process. I have never recommended a dealership to anyone based on my previous experiences, however, I cannot say enough about how exceptional they all are at Manuel's Used Car Superstore. We had our work truck and after getting us approved for another truck they even helped us move all of our things to the new truck. They are in the business to help people and it really shows with how much they go above and beyond to exceed all expectations. They are by far the absolute best dealership I have ever been to. We will most definitely be returning for another purchase in the future.