Hughes Auto Inc.

Unfortunately, based on my recent experience with Hughes Auto, I am unable to recommend this dealership to any potential buyers, and would urge extreme wariness. In January I purchased a very low mileage used vehicle from Hughes. I am aware that buying any used vehicle means that, by definition, the vehicle may not be perfect. However, given the very low miles coupled with the assurances from Hughes that the vehicle had undergone recent service and inspection by their mechanic, gave me confidence to purchase the vehicle, and pay the more inflated dealer retail price over purchasing a comparable vehicle at a lower cost from a private owner. Kelly Blue Book for instance describes “dealer retail” pricing as meaning that a used vehicle may have “some repairable cosmetic defects and is free of major mechanical problems.” Within days of getting the vehicle home, it became apparent that there were unaddressed mechanical problems. Prior to purchase I had already made an appointment with my mechanic to have the car inspected and any anticipated issues addressed, since I was purchasing the car for my college-aged daughter. What we found however was a vehicle with significant unaddressed and likely long standing mechanical repair needs, to the tune of over $3000 worth of work. I contacted Hughes twice over the course of the two weeks that this vehicle spent being repaired, in hopes that they might be willing to discuss these issues, but both of my attempted contacts were wholly ignored. Given these issues it is hard for me to believe that this vehicle ever saw a mechanic prior to my purchase, or if it did that the myriad of issues was unknown to Hughes. The failure to respond to my reach out to the dealer post purchase only compounds that suspicion. So to other potential buyers of Hughes’ vehicles, I will loudly note the Latin axiom, caveat emptor.

This was the best vehicle purchasing experience I have had yet. We had a loan on the car we had purchased prior and the finance company had sent us here. We had a truck that caught our eye. We went inside and spoke with Bill Tracy. He was respectful and honest. I will be telling anyone who is purchasing a vehicle to come here. I will always come to his lot first with future purchases. I was in and out with a new to me vehicle within 24 hours. btw.. he even got my monthly payments lowered as well..... xxxx of a guy...thanks again for everything. My family and I are so grateful.

Through online research my wife and I found a used car we were interested in at Hughes Auto. We drove there on a Friday to see it and test drive it. Neither the owner nor other salespersons were available, so we could only look. We returned on Monday at 1130, but again no one could help us until later. We returned after eating nearby and a salesperson was there. We sat while the secretary took the car to get a little gas (though we had mentioned the low gas on Friday), then got to test drive the car. The salesperson was upfront about any information he had about the car (eg, providing the paperwork on repairs done by their mechanic). We successfully negotiated with the salesperson and purchased the car. We are new to the state and the salesperson wrote the steps we would need to take to change the title and so on; these suggestions were not quite right, but it didn't matter. A few days after buying the car we noticed that a plastic panel inside a front wheel well was broken, which is a little annoying but fairly superficial. Other than driving there twice and having no salesperson available to help (they said the owner took the time off to move), the broken plastic panel, and slightly off instructions for subsequent legal paperwork, my wife and I were happy with the interactions we had with the employees we met at Hughes. We would be comfortable purchasing another used car from them. By contrast, we had a red flag at Lou Fusz when they refused to tell us if a car had ever been in an accident, and another dealer that claimed they didn't have to provide safety and emissions certificates.