Reviews
Write a reviewService damaged my MDX rims
This place is the worst to get your car service. I brought my MDX in for A1 service and tire rotation. They scratched my rims and spoke to the sales manager on duty they denied it. Insulted me by saying that it’s a curb. I called the GM no answer. Please take your car somewhere else if you really care about your car. You are on your own. This place sucks bad customer service. Please avoid doing business with them at all costs. Never coming back again
This place is the worst to get your car service. I...
This place is the worst to get your car service. I brought my MDX in for A1 service and tire rotation. They scratched my rims and spoke to the sales manager on duty they denied it. Insulted me by saying that it’s a curb. I called the GM no answer. Please take your car somewhere else if you really care about your car. You are on your own. This place sucks bad customer service. Please avoid doing business with them at all costs. Never coming back again
Very Dissatisfied Customer - Stressful experience,...
Very Dissatisfied Customer - Stressful experience, deceptive practices, and slow to resolve mistakes made after the GM guaranteed a seamless resolution.
Ji Kim is AMAZING!!!! He was very kind, patient and we...
Ji Kim is AMAZING!!!! He was very kind, patient and we worked so well together. He have no problem explaining everything to me about my new baby and he understood how big of a deal this new car was for me. THANK YOU JI!!!
To say this dealer was terrible is an understatement. I...
To say this dealer was terrible is an understatement. I leased my car from there a few years ago and the salesman spent his time eating his lunch in front of me instead of working to complete the lease. I decided to give them another chance. I called and made an appointment for Tuesday and was told I would be "in and out extremely fast". It took over 3 hours. The manager left me sitting 90 minutes for a credit check. When I asked what was taking so long, he told me I should know it takes this long and that's how it is. Not even an apology. They were so "busy" one of the salesman was sitting on a counter playing on his phone with no mask on. They never offered to wash or clean the car or thanked me for purchasing the vehicle. Acura has lost me as a customer because of this and I will never go to this dealership again. They are beyond horrible.
Great car buying experience!
I had such a great car buying experience here! Deandre and Paul helped me get everything I wanted at the price I wanted. They were both knowledgeable and personable. I’d recommend Acura of Ellicott City to anyone wanting a smooth and fast process!
Quon Taylor is amazing. He expertly guided me through the...
Quon Taylor is amazing. He expertly guided me through the selection, test drive, and purchase. The general manager, Riley Thompson, made the close effortless. Thanks.
most expensive and worst experience
I was so happy to buy my new 2021 Acura RDX from this dealership but this was one of the most expensive and worst experience of my life. I brought the car in May and have taken it to get repaired over 6 times. My window still doesn't work like it should. For $50,000 I expected more. So sad
If you are in the market for an Acura and looking for a...
If you are in the market for an Acura and looking for a stress free car buying experience visit Norris Ellicott City Acura and ask for Quon Taylor. He renewed my faith in the car buying experience with his honest, transparent and pleasant attitude. This is how every dealer/customer relationships should be. He was extremely patient, helpful and reassuring as a customer. In short, Quon is a tremendous asset to Acura Ellicott City and for anyone hoping to have an honest experience with a salesperson who will truly do all he can to earn your business, look no further than Quon. It will be well worth your time.
I purchased my second Acura TLX and worked with Damon...
I purchased my second Acura TLX and worked with Damon Braxton for a second time. Damon was very professional and straightforward both times and he made the car buying process very easy!! He is very knowledgeable and keeps the customer in mind always! I am so happy to have purchased another car from Acura of Ellicott City and will continue.