Reviews
Quick turnaround and excellent service overall.
Quick turnaround and excellent service overall. I truly like to video link with findings and/or explanation of your vehicle's condition.
Quick turnaround and excellent service overall.
Quick turnaround and excellent service overall. I truly like to video link with findings and/or explanation of your vehicle's condition.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Alan, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Kevin was awesome and provided updates.
Kevin was awesome and provided updates. I got a video from the service people that showed me the problem. Very helpful
Kevin was awesome and provided updates.
Kevin was awesome and provided updates. I got a video from the service people that showed me the problem. Very helpful
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Nick, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM Houston. Don't hesitate to call us if you ever need anything. Be safe on the road!
This was one of the most pleasurable car buying
This was one of the most pleasurable car buying experiences that my wife and I have ever had. The salesperson Curt was awesome, the finance manager was awesome and the manager John Pike was superb. Would highly recommend this dealership to anyone who wants a hastle free car buying experience.
This was one of the most pleasurable car buying
This was one of the most pleasurable car buying experiences that my wife and I have ever had. The salesperson Curt was awesome, the finance manager was awesome and the manager John Pike was superb. Would highly recommend this dealership to anyone who wants a hastle free car buying experience.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Mike, we are very happy to have provided you with such a positive experience! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Autonation was a great help - came to Houston from
Autonation was a great help - came to Houston from Syracuse to pick up my new vehicle. Gave me a lift from the airport - made the entire process easy.
Autonation was a great help - came to Houston from
Autonation was a great help - came to Houston from Syracuse to pick up my new vehicle. Gave me a lift from the airport - made the entire process easy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Daniel, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
This was by far the WORST dealership experience I’ve ever
This was by far the WORST dealership experience I’ve ever had. I worked with Alan Savage and sales manager Mario Quezada. They advertise a great price online just to lure you in—but once you arrive, they tack on over $2,000 in bogus add-ons. I drove in from San Antonio (a 3-hour drive one way), only to be met with charges for things the vehicle didn’t even have—like $395 for window tint and wheel locks, $495 for a bedliner, $749 for appearance protection, and another $749 for dent protection. The truck I came to see didn’t even have window tint or a bedliner! To make matters worse, they severely undervalued my trade-in. They offered me $30,000 for a truck I had appraised at $35,000 in San Antonio. When I asked if they could do better, the manager got defensive and said, “You’re not going to make me buy your car.” I never asked them to—just to be fair. I even showed them JD Power values (used by lenders), and they dismissed it, saying, “JD Power doesn’t buy cars.” One of the other managers then said they’d be listing my truck for $38,900. I said, “Really? So you’re trying to make $8,900 off of me?” And Mario responded, “Yes. This is a for-profit business and we’re trying to make money.” So not only did they want to make nearly $9,000 off the trade, they also tried to add $2,388 in extra charges for features the truck didn’t even have. That’s over $11,000 in profit—off just me. When I wouldn’t accept their lowball offer, they tried to remove my trade from the deal but still expected me to buy their vehicle. I followed up several times afterward to see if they’d be willing to work with me, but they never returned a single call or email. This dealership—and the way Alan Savage and Mario Quezada handled things—is exactly why people HATE the car-buying experience. All I wanted was a fair deal, and I was willing to work with them. They had zero interest in doing the same.
This was by far the WORST dealership experience I’ve ever
This was by far the WORST dealership experience I’ve ever had. I worked with Alan Savage and sales manager Mario Quezada. They advertise a great price online just to lure you in—but once you arrive, they tack on over $2,000 in bogus add-ons. I drove in from San Antonio (a 3-hour drive one way), only to be met with charges for things the vehicle didn’t even have—like $395 for window tint and wheel locks, $495 for a bedliner, $749 for appearance protection, and another $749 for dent protection. The truck I came to see didn’t even have window tint or a bedliner! To make matters worse, they severely undervalued my trade-in. They offered me $30,000 for a truck I had appraised at $35,000 in San Antonio. When I asked if they could do better, the manager got defensive and said, “You’re not going to make me buy your car.” I never asked them to—just to be fair. I even showed them JD Power values (used by lenders), and they dismissed it, saying, “JD Power doesn’t buy cars.” One of the other managers then said they’d be listing my truck for $38,900. I said, “Really? So you’re trying to make $8,900 off of me?” And Mario responded, “Yes. This is a for-profit business and we’re trying to make money.” So not only did they want to make nearly $9,000 off the trade, they also tried to add $2,388 in extra charges for features the truck didn’t even have. That’s over $11,000 in profit—off just me. When I wouldn’t accept their lowball offer, they tried to remove my trade from the deal but still expected me to buy their vehicle. I followed up several times afterward to see if they’d be willing to work with me, but they never returned a single call or email. This dealership—and the way Alan Savage and Mario Quezada handled things—is exactly why people HATE the car-buying experience. All I wanted was a fair deal, and I was willing to work with them. They had zero interest in doing the same.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi Leo, thank you for leaving this detailed feedback about your experience with our dealership. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (713) 489-7825 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Service was fast.
Service was fast. Service personal whose name was Kevin was great. Very helpful I have nothin to add. It was only an oil change. No additional words.
Service was fast.
Service was fast. Service personal whose name was Kevin was great. Very helpful I have nothin to add. It was only an oil change. No additional words.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Alan, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
I had a great experience.
I had a great experience. This was one of best car buying experiences I've had. A very honest, fair and transparent group. I'll be back when I need my next Jeep Grand Cherokee.
I had a great experience.
I had a great experience. This was one of best car buying experiences I've had. A very honest, fair and transparent group. I'll be back when I need my next Jeep Grand Cherokee.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy we could provide you with a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Robert and Mario were very helpful in my purchase of
Robert and Mario were very helpful in my purchase of Dodge Challenger. They followed up and answered any questions I had before and after the sale.
Robert and Mario were very helpful in my purchase of
Robert and Mario were very helpful in my purchase of Dodge Challenger. They followed up and answered any questions I had before and after the sale.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Robert, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
The hard work and dedication of the team was amazing!
The hard work and dedication of the team was amazing! The performance through the process been consistently strong, and your positive attitude has a positive impact on the team dynamic. Very pleased with the service I received here at this location. High recommend this dealership.
The hard work and dedication of the team was amazing!
The hard work and dedication of the team was amazing! The performance through the process been consistently strong, and your positive attitude has a positive impact on the team dynamic. Very pleased with the service I received here at this location. High recommend this dealership.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are pleased to hear you had such a positive experience with us, Herminia! Don't hesitate to call us if you ever need anything. Be safe on the road!
Darius was outstanding and knowledgeable.
Darius was outstanding and knowledgeable. He alone is the reason I bought my vehicle there
Darius was outstanding and knowledgeable.
Darius was outstanding and knowledgeable. He alone is the reason I bought my vehicle there
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM Houston. Feel free to stop by if you ever need any more help.