AutoNation Chrysler Dodge Jeep Ram Houston

They worked me into the schedule quicker than other local Jeep dealers, but they weren’t able to secure a loaner/rental as promised. When I picked up the car, one of the issues hadn’t been addressed. I was able to quickly show the advisor, and she said she would re-open the ticket and schedule me to come back when they had a loaner available. The next week, I called to follow up. I was told I’d hear back within 24 hours. That was one week ago, and I’ve yet to hear anything. Overall, their level of service and follow-through leaves something to be desired.

We paid for the platinum extended warranty. It takes 4 days for service department to diagnose a car and will not provide a rental car during this time. After making the repair we had to pay a deductible which we were told there was not one if service was done at an Autonation. Lies. We had to pay over $300 for the diagnoses since it was not something covered. This was not told to us until after the work was done.

My car was fixed very quickly and i received great service and communication from Daniel

Great experience, tony and Huey were awesome and transparent through the entire process. John the GM was also very approachable and friendly.

Yuri was the best. She helped me during all the process. Will come back for sure.

Yuri was great!!! She helped me a lot in the process. She is the best :)

This dealership has great customer service and everyone is very professional. No issues with my visit. Overall great experience!

Always kind. I didn't know that appointments are needed now. Kevin (if my memory serves me) helped get me an appointment the same day. As always, I received courteous service. The service was completed timely and thoroughly.

I purchased a vehicle, a 2019 Chevy Camaro, at AutoNation Chrysler Dodge Jeep Ram Houston. The purchase went through on August 29, 2023. Some bodywork repairs needed to be done on the vehicle prior to delivery. The vehicle was supposed to be ready on September 4, 2023. The vehicle was not ready on September 4, 2023. During the time period when AutoNation had the vehicle, it was learned that they made a mistake on the financing. When the vehicle was purchased, leather seats were requested. Due to AutoNation's mistake, I had to go back to the dealership to re-sign the paperwork on 9/12/23. The leather seats were supposed to be ordered on August 29, 2023. They were not due to the mistake that AutoNation made. Along with this, the interest rate went up on the financing due to the same mistake by AutoNation. AutoNation did not offer to take care of this. The leather seats were not ordered until September 12, 2023. The vehicle was brought back on September 12, 2023, to have the leather seats put in, as well as items that were going to be reviewed and repaired. The headliner appeared to be warped or not glued correctly, perhaps due to a new windshield that was put in. The cigarette lighter did not work. Also, tire pressure was low on one of the tires. I also observed after the purchase and after being detailed by AutoNation that the rims had wheel covers on what were thought to be aluminum wheels. There was a crack. There was a vibration over 65 MPH. AutoNation leadership agreed to repair these items, or at least take a look. I continued to try to get updates on the repairs and the status of the leather seats. There was a delay in the leather seats. German Fuentes, who is a supervisor, advised that he paid extra money to get the leather seats in. There was a long delay also due to AutoNation getting the cigarette lighter part. I kept inquiring about the repairs. They told me they were being taken care of. Throughout the whole process, responses were minimal, if any. AutoNation had the vehicle until September 26, 2023, when it was finally delivered to my residence after this was requested. The headliner was not repaired. They claimed they got the part in for the cigarette lighter that was repaired. At the time of the sale, there was no spare tire and no extra key. The vibration was not repaired and I am a certified mechanic inspect the vehicle. I contacted the GM Mr. Pike with no response I filed a complaint with the BBB I was advised that safety issues were important but the vehicle was sold without both and spare tire and no extra key. This was the third vehicle purchased by my family with AutoNation and never had any of these issues.

They were very timely and reasonable during negotiations. I can see my self making referrals.