Reviews
Write a reviewThey worked me into the schedule quicker than other local
They worked me into the schedule quicker than other local Jeep dealers, but they weren’t able to secure a loaner/rental as promised. When I picked up the car, one of the issues hadn’t been addressed. I was able to quickly show the advisor, and she said she would re-open the ticket and schedule me to come back when they had a loaner available. The next week, I called to follow up. I was told I’d hear back within 24 hours. That was one week ago, and I’ve yet to hear anything. Overall, their level of service and follow-through leaves something to be desired.
They worked me into the schedule quicker than other local
They worked me into the schedule quicker than other local Jeep dealers, but they weren’t able to secure a loaner/rental as promised. When I picked up the car, one of the issues hadn’t been addressed. I was able to quickly show the advisor, and she said she would re-open the ticket and schedule me to come back when they had a loaner available. The next week, I called to follow up. I was told I’d hear back within 24 hours. That was one week ago, and I’ve yet to hear anything. Overall, their level of service and follow-through leaves something to be desired.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up.
Never Buy from Autonation
We paid for the platinum extended warranty. It takes 4 days for service department to diagnose a car and will not provide a rental car during this time. After making the repair we had to pay a deductible which we were told there was not one if service was done at an Autonation. Lies. We had to pay over $300 for the diagnoses since it was not something covered. This was not told to us until after the work was done.
Never Buy from Autonation
We paid for the platinum extended warranty. It takes 4 days for service department to diagnose a car and will not provide a rental car during this time. After making the repair we had to pay a deductible which we were told there was not one if service was done at an Autonation. Lies. We had to pay over $300 for the diagnoses since it was not something covered. This was not told to us until after the work was done.
- Customer service 2.0
- Buying process 2.0
- Quality of repair 2.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Jason, we appreciate you taking the time to respond. The staff at AutoNation Chrysler Dodge Jeep RAM Houston take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-7825 to discuss what we can do to help.
My car was fixed very quickly and i received great
My car was fixed very quickly and i received great service and communication from Daniel
My car was fixed very quickly and i received great
My car was fixed very quickly and i received great service and communication from Daniel
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Great experience, tony and Huey were awesome and
Great experience, tony and Huey were awesome and transparent through the entire process. John the GM was also very approachable and friendly.
Great experience, tony and Huey were awesome and
Great experience, tony and Huey were awesome and transparent through the entire process. John the GM was also very approachable and friendly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chrysler Dodge Jeep RAM Houston! If you need more help, our team is available to talk -- safe travels!
Yuri was the best.
Yuri was the best. She helped me during all the process. Will come back for sure.
Yuri was the best.
Yuri was the best. She helped me during all the process. Will come back for sure.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Gina, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Yuri was great!
Yuri was great!!! She helped me a lot in the process. She is the best :)
Yuri was great!
Yuri was great!!! She helped me a lot in the process. She is the best :)
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Gina, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
This dealership has great customer service and everyone
This dealership has great customer service and everyone is very professional. No issues with my visit. Overall great experience!
This dealership has great customer service and everyone
This dealership has great customer service and everyone is very professional. No issues with my visit. Overall great experience!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Always kind.
Always kind. I didn't know that appointments are needed now. Kevin (if my memory serves me) helped get me an appointment the same day. As always, I received courteous service. The service was completed timely and thoroughly.
Always kind.
Always kind. I didn't know that appointments are needed now. Kevin (if my memory serves me) helped get me an appointment the same day. As always, I received courteous service. The service was completed timely and thoroughly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Smith, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Not impressed..
I purchased a vehicle, a 2019 Chevy Camaro, at AutoNation Chrysler Dodge Jeep Ram Houston. The purchase went through on August 29, 2023. Some bodywork repairs needed to be done on the vehicle prior to delivery. The vehicle was supposed to be ready on September 4, 2023. The vehicle was not ready on September 4, 2023. During the time period when AutoNation had the vehicle, it was learned that they made a mistake on the financing. When the vehicle was purchased, leather seats were requested. Due to AutoNation's mistake, I had to go back to the dealership to re-sign the paperwork on 9/12/23. The leather seats were supposed to be ordered on August 29, 2023. They were not due to the mistake that AutoNation made. Along with this, the interest rate went up on the financing due to the same mistake by AutoNation. AutoNation did not offer to take care of this. The leather seats were not ordered until September 12, 2023. The vehicle was brought back on September 12, 2023, to have the leather seats put in, as well as items that were going to be reviewed and repaired. The headliner appeared to be warped or not glued correctly, perhaps due to a new windshield that was put in. The cigarette lighter did not work. Also, tire pressure was low on one of the tires. I also observed after the purchase and after being detailed by AutoNation that the rims had wheel covers on what were thought to be aluminum wheels. There was a crack. There was a vibration over 65 MPH. AutoNation leadership agreed to repair these items, or at least take a look. I continued to try to get updates on the repairs and the status of the leather seats. There was a delay in the leather seats. German Fuentes, who is a supervisor, advised that he paid extra money to get the leather seats in. There was a long delay also due to AutoNation getting the cigarette lighter part. I kept inquiring about the repairs. They told me they were being taken care of. Throughout the whole process, responses were minimal, if any. AutoNation had the vehicle until September 26, 2023, when it was finally delivered to my residence after this was requested. The headliner was not repaired. They claimed they got the part in for the cigarette lighter that was repaired. At the time of the sale, there was no spare tire and no extra key. The vibration was not repaired and I am a certified mechanic inspect the vehicle. I contacted the GM Mr. Pike with no response I filed a complaint with the BBB I was advised that safety issues were important but the vehicle was sold without both and spare tire and no extra key. This was the third vehicle purchased by my family with AutoNation and never had any of these issues.
Not impressed..
I purchased a vehicle, a 2019 Chevy Camaro, at AutoNation Chrysler Dodge Jeep Ram Houston. The purchase went through on August 29, 2023. Some bodywork repairs needed to be done on the vehicle prior to delivery. The vehicle was supposed to be ready on September 4, 2023. The vehicle was not ready on September 4, 2023. During the time period when AutoNation had the vehicle, it was learned that they made a mistake on the financing. When the vehicle was purchased, leather seats were requested. Due to AutoNation's mistake, I had to go back to the dealership to re-sign the paperwork on 9/12/23. The leather seats were supposed to be ordered on August 29, 2023. They were not due to the mistake that AutoNation made. Along with this, the interest rate went up on the financing due to the same mistake by AutoNation. AutoNation did not offer to take care of this. The leather seats were not ordered until September 12, 2023. The vehicle was brought back on September 12, 2023, to have the leather seats put in, as well as items that were going to be reviewed and repaired. The headliner appeared to be warped or not glued correctly, perhaps due to a new windshield that was put in. The cigarette lighter did not work. Also, tire pressure was low on one of the tires. I also observed after the purchase and after being detailed by AutoNation that the rims had wheel covers on what were thought to be aluminum wheels. There was a crack. There was a vibration over 65 MPH. AutoNation leadership agreed to repair these items, or at least take a look. I continued to try to get updates on the repairs and the status of the leather seats. There was a delay in the leather seats. German Fuentes, who is a supervisor, advised that he paid extra money to get the leather seats in. There was a long delay also due to AutoNation getting the cigarette lighter part. I kept inquiring about the repairs. They told me they were being taken care of. Throughout the whole process, responses were minimal, if any. AutoNation had the vehicle until September 26, 2023, when it was finally delivered to my residence after this was requested. The headliner was not repaired. They claimed they got the part in for the cigarette lighter that was repaired. At the time of the sale, there was no spare tire and no extra key. The vibration was not repaired and I am a certified mechanic inspect the vehicle. I contacted the GM Mr. Pike with no response I filed a complaint with the BBB I was advised that safety issues were important but the vehicle was sold without both and spare tire and no extra key. This was the third vehicle purchased by my family with AutoNation and never had any of these issues.
- Customer service 2.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
They were very timely and reasonable during negotiations.
They were very timely and reasonable during negotiations. I can see my self making referrals.
They were very timely and reasonable during negotiations.
They were very timely and reasonable during negotiations. I can see my self making referrals.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are pleased to hear you had such a positive experience with us! Drive safe, and we'll see you on the road.