AutoNation Chrysler Dodge Jeep Ram Houston

Contact seller

Contact seller

By clicking here, you authorize Cars.com and its sellers/partners to contact you by text/calls which may include marketing and be by autodialer. Calls may be prerecorded. You also agree to our Privacy Notice. Consent is not required to purchase goods/services.

We value your privacy. Cars.com Privacy Notice

4.5
(1,110 reviews)
Visit AutoNation Chrysler Dodge Jeep Ram Houston
Sales hours: 9:00am to 9:00pm
View all hours
Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday Closed
New (877) 467-8185 (877) 467-8185
Used (877) 666-1731 (877) 666-1731
Service (877) 569-0047 (877) 569-0047

Inventory

See all 351 vehicles from this dealership.

Special offers

See all special offers

About our dealership

This seller has been on Cars.com since February 2016.
We make it easy - we'll buy your car with a check that you can deposit the same day our pre-owned vehicles come with a 5-day return policy and we'll even sanitize your vehicle so you can buy and service safely. Now that's easy. Schedule an appointment today!

Money-Back Guarantee is valid for 5 days or 250 miles whichever comes first. See store for complete guarantee warranty and service contract details.

Reviews

4.5
(1,110 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review
3.0

They worked me into the schedule quicker than other local

They worked me into the schedule quicker than other local Jeep dealers, but they weren’t able to secure a loaner/rental as promised. When I picked up the car, one of the issues hadn’t been addressed. I was able to quickly show the advisor, and she said she would re-open the ticket and schedule me to come back when they had a loaner available. The next week, I called to follow up. I was told I’d hear back within 24 hours. That was one week ago, and I’ve yet to hear anything. Overall, their level of service and follow-through leaves something to be desired.

3.0

They worked me into the schedule quicker than other local

They worked me into the schedule quicker than other local Jeep dealers, but they weren’t able to secure a loaner/rental as promised. When I picked up the car, one of the issues hadn’t been addressed. I was able to quickly show the advisor, and she said she would re-open the ticket and schedule me to come back when they had a loaner available. The next week, I called to follow up. I was told I’d hear back within 24 hours. That was one week ago, and I’ve yet to hear anything. Overall, their level of service and follow-through leaves something to be desired.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up.

Show full review
1.0

Never Buy from Autonation

We paid for the platinum extended warranty. It takes 4 days for service department to diagnose a car and will not provide a rental car during this time. After making the repair we had to pay a deductible which we were told there was not one if service was done at an Autonation. Lies. We had to pay over $300 for the diagnoses since it was not something covered. This was not told to us until after the work was done.

1.0

Never Buy from Autonation

We paid for the platinum extended warranty. It takes 4 days for service department to diagnose a car and will not provide a rental car during this time. After making the repair we had to pay a deductible which we were told there was not one if service was done at an Autonation. Lies. We had to pay over $300 for the diagnoses since it was not something covered. This was not told to us until after the work was done.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 2.0
  • Quality of repair 2.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Hi Jason, we appreciate you taking the time to respond. The staff at AutoNation Chrysler Dodge Jeep RAM Houston take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-7825 to discuss what we can do to help.

Show full review
5.0

My car was fixed very quickly and i received great

My car was fixed very quickly and i received great service and communication from Daniel

5.0

My car was fixed very quickly and i received great

My car was fixed very quickly and i received great service and communication from Daniel

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

Show full review
5.0

Great experience, tony and Huey were awesome and

Great experience, tony and Huey were awesome and transparent through the entire process. John the GM was also very approachable and friendly.

5.0

Great experience, tony and Huey were awesome and

Great experience, tony and Huey were awesome and transparent through the entire process. John the GM was also very approachable and friendly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chrysler Dodge Jeep RAM Houston! If you need more help, our team is available to talk -- safe travels!

Show full review
5.0

Yuri was the best.

Yuri was the best. She helped me during all the process. Will come back for sure.

5.0

Yuri was the best.

Yuri was the best. She helped me during all the process. Will come back for sure.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Gina, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

Show full review
5.0

Yuri was great!

Yuri was great!!! She helped me a lot in the process. She is the best :)

5.0

Yuri was great!

Yuri was great!!! She helped me a lot in the process. She is the best :)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Gina, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

Show full review
5.0

This dealership has great customer service and everyone

This dealership has great customer service and everyone is very professional. No issues with my visit. Overall great experience!

5.0

This dealership has great customer service and everyone

This dealership has great customer service and everyone is very professional. No issues with my visit. Overall great experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

Show full review
5.0

Always kind.

Always kind. I didn't know that appointments are needed now. Kevin (if my memory serves me) helped get me an appointment the same day. As always, I received courteous service. The service was completed timely and thoroughly.

5.0

Always kind.

Always kind. I didn't know that appointments are needed now. Kevin (if my memory serves me) helped get me an appointment the same day. As always, I received courteous service. The service was completed timely and thoroughly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Smith, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Show full review
1.0

Not impressed..

I purchased a vehicle, a 2019 Chevy Camaro, at AutoNation Chrysler Dodge Jeep Ram Houston. The purchase went through on August 29, 2023. Some bodywork repairs needed to be done on the vehicle prior to delivery. The vehicle was supposed to be ready on September 4, 2023. The vehicle was not ready on September 4, 2023. During the time period when AutoNation had the vehicle, it was learned that they made a mistake on the financing. When the vehicle was purchased, leather seats were requested. Due to AutoNation's mistake, I had to go back to the dealership to re-sign the paperwork on 9/12/23. The leather seats were supposed to be ordered on August 29, 2023. They were not due to the mistake that AutoNation made. Along with this, the interest rate went up on the financing due to the same mistake by AutoNation. AutoNation did not offer to take care of this. The leather seats were not ordered until September 12, 2023. The vehicle was brought back on September 12, 2023, to have the leather seats put in, as well as items that were going to be reviewed and repaired. The headliner appeared to be warped or not glued correctly, perhaps due to a new windshield that was put in. The cigarette lighter did not work. Also, tire pressure was low on one of the tires. I also observed after the purchase and after being detailed by AutoNation that the rims had wheel covers on what were thought to be aluminum wheels. There was a crack. There was a vibration over 65 MPH. AutoNation leadership agreed to repair these items, or at least take a look. I continued to try to get updates on the repairs and the status of the leather seats. There was a delay in the leather seats. German Fuentes, who is a supervisor, advised that he paid extra money to get the leather seats in. There was a long delay also due to AutoNation getting the cigarette lighter part. I kept inquiring about the repairs. They told me they were being taken care of. Throughout the whole process, responses were minimal, if any. AutoNation had the vehicle until September 26, 2023, when it was finally delivered to my residence after this was requested. The headliner was not repaired. They claimed they got the part in for the cigarette lighter that was repaired. At the time of the sale, there was no spare tire and no extra key. The vibration was not repaired and I am a certified mechanic inspect the vehicle. I contacted the GM Mr. Pike with no response I filed a complaint with the BBB I was advised that safety issues were important but the vehicle was sold without both and spare tire and no extra key. This was the third vehicle purchased by my family with AutoNation and never had any of these issues.

1.0

Not impressed..

I purchased a vehicle, a 2019 Chevy Camaro, at AutoNation Chrysler Dodge Jeep Ram Houston. The purchase went through on August 29, 2023. Some bodywork repairs needed to be done on the vehicle prior to delivery. The vehicle was supposed to be ready on September 4, 2023. The vehicle was not ready on September 4, 2023. During the time period when AutoNation had the vehicle, it was learned that they made a mistake on the financing. When the vehicle was purchased, leather seats were requested. Due to AutoNation's mistake, I had to go back to the dealership to re-sign the paperwork on 9/12/23. The leather seats were supposed to be ordered on August 29, 2023. They were not due to the mistake that AutoNation made. Along with this, the interest rate went up on the financing due to the same mistake by AutoNation. AutoNation did not offer to take care of this. The leather seats were not ordered until September 12, 2023. The vehicle was brought back on September 12, 2023, to have the leather seats put in, as well as items that were going to be reviewed and repaired. The headliner appeared to be warped or not glued correctly, perhaps due to a new windshield that was put in. The cigarette lighter did not work. Also, tire pressure was low on one of the tires. I also observed after the purchase and after being detailed by AutoNation that the rims had wheel covers on what were thought to be aluminum wheels. There was a crack. There was a vibration over 65 MPH. AutoNation leadership agreed to repair these items, or at least take a look. I continued to try to get updates on the repairs and the status of the leather seats. There was a delay in the leather seats. German Fuentes, who is a supervisor, advised that he paid extra money to get the leather seats in. There was a long delay also due to AutoNation getting the cigarette lighter part. I kept inquiring about the repairs. They told me they were being taken care of. Throughout the whole process, responses were minimal, if any. AutoNation had the vehicle until September 26, 2023, when it was finally delivered to my residence after this was requested. The headliner was not repaired. They claimed they got the part in for the cigarette lighter that was repaired. At the time of the sale, there was no spare tire and no extra key. The vibration was not repaired and I am a certified mechanic inspect the vehicle. I contacted the GM Mr. Pike with no response I filed a complaint with the BBB I was advised that safety issues were important but the vehicle was sold without both and spare tire and no extra key. This was the third vehicle purchased by my family with AutoNation and never had any of these issues.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Show full review
5.0

They were very timely and reasonable during negotiations.

They were very timely and reasonable during negotiations. I can see my self making referrals.

5.0

They were very timely and reasonable during negotiations.

They were very timely and reasonable during negotiations. I can see my self making referrals.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are pleased to hear you had such a positive experience with us! Drive safe, and we'll see you on the road.

Show full review
See all 1110 reviews