Don McGill Toyota of Houston

Worst experience ever!!!!! Predatory sales practices for add-on products. Claimed GAP insurance and other add-on products were required in order to purchase the vehicle. GAP insurance and other add-on products cannot be required unless they are a term/condition of the loan contract. Toyota Motor Credit Corporation's loan contract contains no such language regarding add-on products. Salesmen rude and condescending. Be careful!!!!!

I am very pleased and grateful to David and Jesse for the spectacular attention they have given me in purchasing my vehicle. They were very attentive and very professional.

Crystal Marcia provide great customer service, addressed my vehicle's maintenance concerns, provided a quote and scheduled my next appointment for repairs.

This is second time I came back and purchased new vehicle from Don McGill. Facility is nice… sale team is very nice plus finance team walked with me every step an all forms. I would come back again and give recommendation.

Excellent experience with buying a used car here. My salesperson Jackie was so professional and knowledgeable. She really took her time with me and made sure I was satisfied by answering all my questions. I’ve bought probably 10 Toyotas in my lifetime in the Houston area, new and used, and Jackie really impressed me. Also, in financing I was helped by Belal. Again, excellent professionalism and kindness. He really took his time with me and treated me with respect, making sure I was satisfied with my purchase. Shout out to Jorge for his kindness, attention and care. And lastly, Chris and Edwin, who were so nice to me while I was waiting. This dealership, by far, all the way around, gave me superior service and treated me like I was buying a high dollar new car. I will refer friends there for sure. Thank you all.

I no longer dread getting service at a dealership. Despite having to service so many cars daily, McGill Toyota gets timely repairs right.

Good service, helpful agent, fair price. Their records on past services plus forecast of impending services was very helpful.

Crystal and Jhon (Tire Expert) did a really good job explaining the issue and helping me to resolve it.

They were helpful and informative. My car brake pads were replaced and if the car repair will take sometime because they do not have the parts, they will send you home in an Uber and when the car is ready they sent another Uber to take you back to the dealer to pay and drive back home in your own car. Great customer service.

Good morning was provided when I got out my car. The rep Jennifer took great care of me getting me checked in. As well the automated system updating me when my car was ready: The tire repair rep Mark noticed some tire scratches and presented them to me as well. This was a awesome morning spent at Don M Toyota on 4/28/25