Don McGill Toyota of Houston

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4.2
(1,048 reviews)
Visit Don McGill Toyota of Houston
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Service Sales
Monday 7:00am–6:00pm 9:00am–7:00pm
Tuesday 7:00am–6:00pm 9:00am–7:00pm
Wednesday 7:00am–6:00pm 9:00am–7:00pm
Thursday 7:00am–6:00pm 9:00am–7:00pm
Friday 7:00am–6:00pm 9:00am–7:00pm
Saturday 7:00am–5:00pm 9:00am–7:00pm
Sunday Closed Closed
New (877) 242-7929 (877) 242-7929
Used (877) 241-3318 (877) 241-3318
Service (281) 617-2191 (281) 617-2191

Inventory

See all 152 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since February 2002.
Don McGill Toyota of Houston strives to set the standard for how all car dealerships should treat their customers. This is precisely the reason why Don McGill is the past recipient of the Toyota President's Award for 2014.

Our customer service is unmatched! When you visit Don McGill Toyota you'll experience service from well-trained and dedicated staff members that are friendly professional and embrace our commitment to customer service excellence.
We're in every neighborhood at I-10 and Kirkwood!

Service center

Phone number (281) 617-2191

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–5:00pm
Sunday
Closed

Reviews

4.2
(1,048 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Don McGill Toyota of Houston from DealerRater.

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5.0

Great work by Mr.

Great work by Mr. Jamarion Taylor in helping me obtain my vehicle same day thanks

5.0

very good reception, patient with clients ,good support,

very good reception, patient with clients ,good support, fast service. Thank you so very much .

Dealer response

Jeanne, thank you for your review and 5-star rating. We pride ourselves on helping people have the best customer service possible, and we are glad we provided you with that. Come back and see us at Don McGill Toyota in the future!

2.0

I bought my 2018 4Runner 2 yrs ago and had service ever

I bought my 2018 4Runner 2 yrs ago and had service ever since. Seems they are always busy and with attitudes. Just recently, I had an oil change and they missed the “O” ring on the oil filter. So, I had a pool of oil in my garage. Thankfully, I only live 11 miles from the dealer and work close so I had to bring it in to get it service and clean all the panels underneath. This dealer is always full, looks like a fea market, bad service through-out. They are other options in the Houston market if you are in the market for a Toyota!

Dealer response

Eric, we are sorry that you did not have the experience you were anticipating because we strive to give all of our customers the best experience possible. It’s unfortunate that there was a miscommunication and we apologize for the inconvenience and confusion with your appointment. We will be happy to continue addressing any further concerns, so please give our Customer Relations Manager, Lindsey Lobos, a call at 281-496-2000. We hope to hear from you soon.

5.0

Team is very informative and attentive to customer needs

Team is very informative and attentive to customer needs and questions. Having a person meet you at service line really speeds up check in process, so the service gets started quickly. Great team at Don McGill.

Consumer response

Great

5.0

Good service and cordial employees .

Good service and cordial employees .Will continue to service my vehiclr with Don McGill Toyota

Dealer response

Thank you for your excellent review and for choosing us to service your vehicle. We are always happy to provide you with prompt and superior service!

5.0

Great service- washed our car too and kept in touch on an

Great service- washed our car too and kept in touch on an ongoing basis!! Thanks!!

Dealer response

Ron, thank you for your excellent review and for choosing us to service your vehicle. We are always happy to provide you with prompt and superior service!

5.0

I was pleased with the service of my car It was done

I was pleased with the service of my car It was done timely and efficiently The service department in particular Christian was very helpful and profesional Thank you!

Dealer response

Jesus, we appreciate your business and 5-star rating! We are glad to hear that you received speedy and efficient service, which we strive to give all of our customers. We look forward to helping you again in the future.

1.0

On 5/12/22 I purchased a vehicle at Don Mcgill Toyota in

On 5/12/22 I purchased a vehicle at Don Mcgill Toyota in Katy. It was a wonderful purchasing experience and not only that I bought a great vehicle from them. Unfortunately on 6/2/22, I was in a vehicular accident... so I had my vehicle towed to Don McGill to have it serviced there. Once there... is where my car, my claim and any customer service was thrown out the window. My insurance provided an initial estimate, Don Mcgill was to review the estimate and move forward with my claim, or so I thought. I was told for moths that we were waiting on parts... Parts that would be available in November 2022, so I waited. For months I called and no one would respond to at least let me know everything was still being worked on or at least addressed. I finally received a call from an employee of Don McGill letting me know that my car, upon inspection, needed to be deemed a TOTAL LOSS!!! What? After months of making payments and patiently waiting??? I was and still am completely floored that the body shop did not even look at my vehicle while it sat in their lot!!! Still Don Mcgill did not make my situation a priority. I had been without a vehicle... not even a rental because the 30 days allowed by my insurance company had expired. Still nothing! In November, yes November, I was having a conversation with my boss and telling him my horrible experience with Don McGill. He reached out to someone he personally knew at Gulf States Toyota and I'll be darned if I didn't get a call from the body shop immediately! Funny how that works. At that point I was put in contact with Juan the Manager of the shop. He was nothing other than apologetic and assured me he would make this right and HE did! He got me into a rental that Don McGill was covering until I got payment and into another vehicle. He was a lifesaver and I was very appreciative. I made a phone call once things were moving to assure him that as soon as I was able to purchase a vehicle I would drop off the rental to Enterprise. Finally, the insurance paid out and I was able to make a purchase. On 1/12/2023 I received an alert from MY bank with $900 of charges for Enterprise!!! What???? Yes I was billed for the rental that I never rented, it was Don McGill who got it for me! I sent an email to Juan and he states he made attempts to call me... I have phone records and only one call was made and no message left. This is about the WORST customer service I have ever seen or have had to be a part of. I have reached out to my bank to deny those charges!!!! I CAN'T BELIEVE THIS IS HOW YOU DO BUSINESS!!!!

Dealer response

Sania, we are sorry that you did not have the experience you were anticipating because we strive to give all of our customers the best experience possible. Please reach back out to Juan as he would like to speak with you again regarding your experience.

1.0

Worst customer service!

On 5/12/22 I purchased a vehicle at Don Mcgill Toyota in Katy. It was a wonderful purchasing experience and not only that I bought a great vehicle from them. Unfortunately on 6/2/22, I was in a vehicular accident... so I had my vehicle towed to Don McGill to have it serviced there. Once there... is where my car, my claim and any customer service was thrown out the window. My insurance provided an initial estimate, Don Mcgill was to review the estimate and move forward with my claim, or so I thought. I was told for moths that we were waiting on parts... Parts that would be available in November 2022, so I waited. For months I called and no one would respond to at least let me know everything was still being worked on or at least addressed. I finally received a call from an employee of Don McGill letting me know that my car, upon inspection, needed to be deemed a TOTAL LOSS!!! What? After months of making payments and patiently waiting??? I was and still am completely floored that the body shop did not even look at my vehicle while it sat in their lot!!! Still Don Mcgill did not make my situation a priority. I had been without a vehicle... not even a rental because the 30 days allowed by my insurance company had expired. Still nothing! In November, yes November, I was having a conversation with my boss and telling him my horrible experience with Don McGill. He reached out to someone he personally knew at Gulf States Toyota and I'll be darned if I didn't get a call from the body shop immediately! Funny how that works. At that point I was put in contact with Juan the Manager of the shop. He was nothing other than apologetic and assured me he would make this right and HE did! He got me into a rental that Don McGill was covering until I got payment and into another vehicle. He was a lifesaver and I was very appreciative. I made a phone call once things were moving to assure him that as soon as I was able to purchase a vehicle I would drop off the rental to Enterprise. Finally, the insurance paid out and I was able to make a purchase. On 1/12/2023 I received an alert from MY bank with $900 of charges for Enterprise!!! What???? Yes I was billed for the rental that I never rented, it was Don McGill who got it for me! I sent an email to Juan and he states he made attempts to call me... I have phone records and only one call was made and no message left. This is about the WORST customer service I have ever seen or have had to be a part of. I have reached out to my bank to deny those charges!!!! I CAN'T BELIEVE THIS IS HOW YOU DO BUSINESS!!!!

Dealer response

Sania, we are sorry that you did not have the experience you were anticipating because we strive to give all of our customers the best experience possible. Please reach back out to Juan as he would like to speak with you again regarding your experience.

5.0

The employees are very nice and professional, the dealer

The employees are very nice and professional, the dealer is clean and I love their coffee.

Dealer response

Maria, we appreciate your excellent review! We're so glad to hear you felt safe during your visit with us as it is our top priority to keep up a clean and sanitized dealership. Come back to see us in the future!

See all 1,048 reviews