Don McGill Toyota of Houston

Great work by Mr. Jamarion Taylor in helping me obtain my vehicle same day thanks

very good reception, patient with clients ,good support, fast service. Thank you so very much .

I bought my 2018 4Runner 2 yrs ago and had service ever since. Seems they are always busy and with attitudes. Just recently, I had an oil change and they missed the “O” ring on the oil filter. So, I had a pool of oil in my garage. Thankfully, I only live 11 miles from the dealer and work close so I had to bring it in to get it service and clean all the panels underneath. This dealer is always full, looks like a fea market, bad service through-out. They are other options in the Houston market if you are in the market for a Toyota!

Team is very informative and attentive to customer needs and questions. Having a person meet you at service line really speeds up check in process, so the service gets started quickly. Great team at Don McGill.

Good service and cordial employees .Will continue to service my vehiclr with Don McGill Toyota

Great service- washed our car too and kept in touch on an ongoing basis!! Thanks!!

I was pleased with the service of my car It was done timely and efficiently The service department in particular Christian was very helpful and profesional Thank you!

On 5/12/22 I purchased a vehicle at Don Mcgill Toyota in Katy. It was a wonderful purchasing experience and not only that I bought a great vehicle from them. Unfortunately on 6/2/22, I was in a vehicular accident... so I had my vehicle towed to Don McGill to have it serviced there. Once there... is where my car, my claim and any customer service was thrown out the window. My insurance provided an initial estimate, Don Mcgill was to review the estimate and move forward with my claim, or so I thought. I was told for moths that we were waiting on parts... Parts that would be available in November 2022, so I waited. For months I called and no one would respond to at least let me know everything was still being worked on or at least addressed. I finally received a call from an employee of Don McGill letting me know that my car, upon inspection, needed to be deemed a TOTAL LOSS!!! What? After months of making payments and patiently waiting??? I was and still am completely floored that the body shop did not even look at my vehicle while it sat in their lot!!! Still Don Mcgill did not make my situation a priority. I had been without a vehicle... not even a rental because the 30 days allowed by my insurance company had expired. Still nothing! In November, yes November, I was having a conversation with my boss and telling him my horrible experience with Don McGill. He reached out to someone he personally knew at Gulf States Toyota and I'll be darned if I didn't get a call from the body shop immediately! Funny how that works. At that point I was put in contact with Juan the Manager of the shop. He was nothing other than apologetic and assured me he would make this right and HE did! He got me into a rental that Don McGill was covering until I got payment and into another vehicle. He was a lifesaver and I was very appreciative. I made a phone call once things were moving to assure him that as soon as I was able to purchase a vehicle I would drop off the rental to Enterprise. Finally, the insurance paid out and I was able to make a purchase. On 1/12/2023 I received an alert from MY bank with $900 of charges for Enterprise!!! What???? Yes I was billed for the rental that I never rented, it was Don McGill who got it for me! I sent an email to Juan and he states he made attempts to call me... I have phone records and only one call was made and no message left. This is about the WORST customer service I have ever seen or have had to be a part of. I have reached out to my bank to deny those charges!!!! I CAN'T BELIEVE THIS IS HOW YOU DO BUSINESS!!!!

On 5/12/22 I purchased a vehicle at Don Mcgill Toyota in Katy. It was a wonderful purchasing experience and not only that I bought a great vehicle from them. Unfortunately on 6/2/22, I was in a vehicular accident... so I had my vehicle towed to Don McGill to have it serviced there. Once there... is where my car, my claim and any customer service was thrown out the window. My insurance provided an initial estimate, Don Mcgill was to review the estimate and move forward with my claim, or so I thought. I was told for moths that we were waiting on parts... Parts that would be available in November 2022, so I waited. For months I called and no one would respond to at least let me know everything was still being worked on or at least addressed. I finally received a call from an employee of Don McGill letting me know that my car, upon inspection, needed to be deemed a TOTAL LOSS!!! What? After months of making payments and patiently waiting??? I was and still am completely floored that the body shop did not even look at my vehicle while it sat in their lot!!! Still Don Mcgill did not make my situation a priority. I had been without a vehicle... not even a rental because the 30 days allowed by my insurance company had expired. Still nothing! In November, yes November, I was having a conversation with my boss and telling him my horrible experience with Don McGill. He reached out to someone he personally knew at Gulf States Toyota and I'll be darned if I didn't get a call from the body shop immediately! Funny how that works. At that point I was put in contact with Juan the Manager of the shop. He was nothing other than apologetic and assured me he would make this right and HE did! He got me into a rental that Don McGill was covering until I got payment and into another vehicle. He was a lifesaver and I was very appreciative. I made a phone call once things were moving to assure him that as soon as I was able to purchase a vehicle I would drop off the rental to Enterprise. Finally, the insurance paid out and I was able to make a purchase. On 1/12/2023 I received an alert from MY bank with $900 of charges for Enterprise!!! What???? Yes I was billed for the rental that I never rented, it was Don McGill who got it for me! I sent an email to Juan and he states he made attempts to call me... I have phone records and only one call was made and no message left. This is about the WORST customer service I have ever seen or have had to be a part of. I have reached out to my bank to deny those charges!!!! I CAN'T BELIEVE THIS IS HOW YOU DO BUSINESS!!!!

The employees are very nice and professional, the dealer is clean and I love their coffee.