Don McGill Toyota of Houston

I submitted inquiry in the moring and I got multiple emails stating the vehicle is in stock and ready to go. When I called and asked for it. First I was... told the vehicle was in the shop and getting ready. Later of the day, I went and asked to see the vehicle, then somehow they found out the truck was still in transit and will not arrive for the next couple days. You think that's all the surpirse I got? No! They even increased the price! They will not even honor the price that I had printed out! It was plain waste of time dealing with them.

I go in for an oil change and asked the how long will it take? Answer, 3 hours! What? So, still needed it so went to sit and wait, so it was ready in 55... mins! They almost lost a customer! And have lost tons more! What a turn off and I was never greeted nor acknowledged.

Excellent customer service, me and my partner were assisted by a sales representative named Jerry who helped us pick the right car at a great price. Even... after purchasing the car I may still contact him with any questions I have about the services my vehicle needs.

Once again car dealerships revert back to the old car trick of "bait and switch". And it was used by Don McGill Toyota, advertising a car at a price, then... saying you can get it at a lower price, and when we got there the unit was $7000.00 more. The sales person was Mike C. An arrogant, narrow minded man stuck in the past, that didn't know how to sell a car to a young man with excellent credit, a great job, a sizable down payment, and financing in hand. I get it, they wouldn't make the money off this deal they had envisioned. But a sale is a sale. 1 hour later, we bought from Gullo Toyota, and it was a wonderful experience. In and out with a beautiful car in 2.5 hours! Bottom line, Don McGill is a place where dreams are turned into nightmares!

The only reason I am giving them 1*, is because I can’t give no stars to write this review. I must say this was the worse car buying experience I have... ever had. They tried every imaginable way to screw me over. I went there to buy a Certified Camry with dark interior. I bought the car they recommended on Saturday, and on Sunday I found that the Fuel Tank Door Release wouldn’t work. So, I couldn’t put gas in the car! And the USB ports didn’t work. Then I notice that the front bumper was coming off on the car. I took the car back on Monday, and they kept the car for a week, and only fixed the Fuel Tank Door Release, and USB port. They said they couldn’t fix the bumper because they didn’t have the clips needed for it at this time, and that I had to bring the car back. Then a few days later the engine started making noises and I found out that the trunk was damaged and opened with a loud pop. Then the bumper almost fell completely off. I took the car to an independent mechanic, who told me the car was previously in an accident, and there were signs of rust under the carriage. I ran a Car Fax which verified what the mechanic have found. I returned the car back to the dealership and told them I don’t want a damaged car. I had paid the extra cost for a Certified Car. A car that was not in an accident and had passed the 160-point inspection. I was told that they didn’t have equal trade car, and that I had pay more money to get another car. I refused and brought up all that was wrong with the car they swindled me into. They were adamant that they were just going fix the car then. I refused to take this car that had numerous problems and it certainly wasn’t a Certified Car. I asked for my money back since they didn’t have a car for me. Then their Sales Manager Ronnie shows up and tells me they would refund my money minus $2000. That they couldn’t refund the title and tax. They screwed me on the car and now they wanted to steal $2000. They knowingly and intentionally sold a car that was not Certified, a car with numerous problems and they wanted to keep my money? I told them I would get lawyer and go from there. That is when Ronnie tells me that it was my fault for buying the damaged car. That I should have checked everything out before buying. What it the point of buying a Certified Car I asked? You pay additional money to the dealer to make certain the car is under perfect working condition! I told him they failed to tell me that the car was in an accident, and his response was that they were not obligated to do so. I told them they didn’t give me a Car Fax, and he said they must have forgotten to do so. Then he told me that if another person repairs the car after an accident, they don’t have to report it to the customer. I told him that the car would have not passed the mandatory 160-point inspection, with the Fuel Tank Door Release not working, the Trunk wouldn’t open properly, the motor losing power, and making noise, the bumper falling off. Ronnie had to audacity to say that their Service Department likes things to breakdown, so they have something to do, and make money from the Sales Department. So, their Service Department doesn’t repair cars properly, so the customer must come back and spend money there. If this is true, then they have to fire their entire Service Department. After I told them who I worked for, and I could use one of their lawyers, they scrambled to find me a car for equal trade. Eventually I had to take lower model car, that I really didn’t want. I did just to avoid this whole mess. Although they tried to get more money out me from this car. The salesman tells me the car costs $1000 more, but they would change the seats to black for free. Then their Sales manager Ronnie tell me that it is going to be an even trade with this car, but if I want the black seats it will be an additional $1000. So, they can’t even get on the same page when they lie.

I wish I had read the reviews before buying my tundra. I have had the worst experiences you can imagine. The last straw was bringing my tundra to get... a scratch repaired that was done while getting an oil change . Kathy was my service advisor. Actually she was one of the rudest people I have ever met. I called to ask what exit I should take. She said she didn't know and suggested I use my navigation system as no one there would know that. I'm having an eye problem with one of my eyes and could not read the card. When I got there she was angry and mean. I was almost in tears. She thought is was doing me a great favor.. by fixing what they did. I thought I would have a place I could get good honest service. I will never go there again.

Shop elsewhere! Very dishonest dealership. Unscrupulous business practices. Finance department ma isolates paperwork. Be careful. This dealer gives all... dealers a bad reputation. SHOP ELSEWHERE!!

Buyer beware!!! Do yourself a favor and go elsewhere. This shady dealership is the reason all car dealers have bad reputations. Extremely dishonest from... the start. The bait and switch is alive and well with this dealer in the finance department. Drive by them on your way to a honest dealership.

They don’t know how to communicate with customers , making my buying experience with them hard , they want me to drive 40 mile just to tell me what’s... the car price

On April 5, 2019, I went into Don McGill Toyota to speak with a sales person Kenny, who was talking to me about buying a RAV4 Hybrid vehicle. Kenny convinced... me to put down a $500 deposit stating that it was refundable if I should change my mind at any point. I asked him many different scenarios and if I would still get my deposit back. Each time he said that I would get the deposit back if I changed my mind for any reason. Including lease terms as they were unable to tell me what the car would actually cost. We had talked about various colors and as I left the dealership I informed Kenny Brown that I would like a RAV4 Hybrid in Blueprint. Kenny said he would see what he could do. After that I did not hear from Kenny again. On April 23, 2019, I asked Kenny for an update on the vehicle and if they had found one. Kenny informed me that they had not but offered me another vehicle at a higher price point. I informed him that it was out of my price range and that I would wait. Then again I called Kenny on May 13, for an update on the vehicle. Kenny sent me a screen shot of his computer, showing the vehicle was on the way. However it was in the color Magnetic Gray. I called Kenny and explained to him that it was not the color I asked for. Kenny informed me that it would be impossible to find a RAV4 hybrid in Blueprint. he said taking the gray was my best bet. I said I would think about it and I would like to know the lease terms. Kenny called me back ten minutes later informing me that he could not tell me any lease terms until the car was on the lot. The the next day another toyota dealership called me to inform me that they had what I was looking for on their lot and was able to talk lease terms. So I decided to move forward with the other dealership. I called Kenny on May 14 to informed him that I would not be moving forward with them and I would need a refund of my deposit. He hung up the phone on me. I then called the dealership and spoke with a manager named Mike. I told him of my experience and that I would like to get the deposit back. He said no problem and he would be sure to get it back to me. Ten minutes later he called and informed me that this was considered a "special order" and they will not refund my deposit. I informed him that Kenny said it was refundable and the contract I signed say refundable on it. He said he would call back. He called back later that afternoon and again informed me that they would not refund my money because it was a special order. That he spoke with the manager Tim, who is the manager who signed the deal and he said he refused to give it back to me. I then filed a complaint with Toyota Head Quarters, case number 1905142764. They took my complaint done and sent it to the Customer Relations Manager (CRM). I spoke with the CRM on May 15, 2019, he said he would speak with the manager and get back with him. He called me on May 16, 2019 about the deposit, and informed me that since it was a special order, there was nothing he could do.