My husband and I were very please with the "home town" courtesy we were shown at the dealership from the salesman to the General Manager. They really... know how to treat the customer and gained their business. I would recommend Weisner Cadillac-Huntsville, TX to any of my family and friends without hesitation.
This was the only dealership that returned a submission from online. The quality and service that was provided during this purchase was superior from... the "other" dealership that I've dealt with in the past. My sales rep Mark Krecker went above and beyond to make it happen. Gave him what I wanted and he made it happen.. Great all around experience!!!!!!
First of all, ask for Mark Krecker. Outstanding demeanor and did everything he needed to without being the overbearing salesman you're used to when buying... the car. I already had a deal structured and wanted to look at 1 last vehicle to make sure I was going the right direction. Mark agreed before I made the drive to match the trade offer I already had. Once I arrived and saw the vehicle, he confirmed the offer for the trade and then we negotiated the final details. We settled on a very fair number and drew up the paperwork. When we got to finance, Dean took over and again, could not have been better. Overall, best car buying experience I have had ever.
I had a very good experience purchasing my new truck at Wiesner of Huntsville. My salesperson Mark Krecker took very good care of me.
not a very customer service at all......................................................
I am shopping vehicles and spoke with the Manager and told him I was looking to purchase a vehicle in the next couple of months. He refused to give me... a price or discuss vehicle information with me unless I was ready to purchase that day. Needless to say, after 5 minutes I walked out and will never walk back in.
I sent the email request to the Dealer asking what type of transmission and the color. I receive two emails from the Manager that said they had received... my request and someone would contact me on Monday. I was contacted by a sales person and they wanted me to com drive the vehicle. I asked them the same question and they did not know the color or the type of transmission and said they would have to get back with me. After a couple of calls they told me it was a standard tranmission, which I did not want. They also tryed to sell me a different vehicle than the one I was looking for. I wasted time to try to find out details that a sales person should have known before responding.
I got an e-mail from the GM saying a sales person would contact me... but I'm sorry to say a month later and that has not yet happened... I have since... sent a couple of e-mails to the GM asking what happened to the sales people contacting me... no response