Paniagua Auto Mall

Reviews

1.5 out of 5 1.5
23 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    June 20, 2018

    Bought a 06 volvo and had to spend 3500 to have front struts and 600 for alternator and vacuum fixed.. within 2 weeks of purchase also transmission started... slipping within 3 weeks.. but they claimed it was a good car..they are liers and crooks..also have electrical problems. Windows work ramdomly and headlight bulbs keep blowing every month..would not recommend. I wohld sue if i could..

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    May 8, 2018

    Had the van checked out by my mechanic before purchase. He told me it needed valve cover gaskets. Also the driver sliding door did not work and I was... informed that they had ordered a part for and would be in the next week. They agreed to do the door repair and the valve repair the next week. Took it back the next week and the door part was still not in but they supposedly fixed the valves. Four months later I am still leaking oil because apparently they only changed the front valves and not the rear ones. Still have a broken door and was given the biggest run around regarding the title to the van being missing. This company is a total sham. They have the worst customer service, the worst mechanics, and the worst business operations. DO NOT BUY A CAR FROM THEM! Right across the street is AL’s used cars in Dalton. I purchase a car from them a month after I bought the van and Al was amazing and the car is perfect! Do not trust any of the Paniagua auto in Dalton or Cleveland!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    November 29, 2017

    So I had ordered a nice Arctic blue sport wagon to drive the family out west in. I showed up to pick it up and...no sport wagon. What's worse is when... I attempted to take my car and leave they informed me it had been crushed. CRUSHED! I had no choice but to make a deal on a Puke Green Family Truckster that is honestly the worst car I have ever owned. Stay Away.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 3 found this review helpful. Did you?
  • 2.0 out of 5
    July 16, 2017

    Stopped by yesterday. No one ever came out ( I guess scared of the rain). I drove the lot 2 times around and could not see any of the cars listed on cars.com... site. Parked for a few minutes then left. I am kind of glad to see the do have the price posted on the cars windshield, saves headaches. I sent request on a car a few weeks back with no Answers. I have seen the 2 star rating on line and figure I thread safely. Glad I did! Too bad.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Javier thanks for doing a review. This helps us get better and improve our service. I am sorry to hear that no one came out to serve you. We were shor...t of stuff by that time you came to visit us. Now we have more sale reps and people dedicated to answering emails. If you are in a need a car again we will be glad if you visit us and in the purchase of a car, we offer you the first oil change for free. thank you again Roberto Guzman

  • 3.0 out of 5
    February 22, 2017

    Sent a message asking about a Tahoe they had before we drove 70 miles out of our way on our way home. It was a holiday weekend, but I ended up having to... call the morning we were leaving to see if we were going to drive over there and look at it. Santiago greeted us courteously and promptly and showed us the vehicle, But it was not what we were looking for.

    4.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 4 found this review helpful. Did you?
    Dealer Response

    Mr. JA my name is Roberto Guzman, we are glad that you came to our car lot. We are sorry for what happened to you and it wasn't what you expected. We ...are improving our way of serving our clients from other cities. If in the near future you are looking for a car you can contact us and now we are recording videos of the car and send it at the request of the client. We hope that next time if you contact us we can offer you a better service. thank you again.

  • 1.0 out of 5
    December 20, 2016

    How can this dealership have a 5 star rating when almost all reviews are negative? I have been trying to make contact with them about a used car they have... posted on Cars.com. Been trying for several days with no response to any form of text, e-mail, or phone calls.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I am sorry to hear this Mr. Muleskinner. At that time we were short of staff, but now we are more prepared and ready to serve you. we do appreciate yo...ur review and thank you.

  • 1.0 out of 5
    August 30, 2014

    This dealership is a joke! Drove 100+miles from Atlanta only to see junk cars, that they are advertising as good running condition. But in the words of... the salesman"Don't Crank Up the Vehicle, Because the Water Pump is MISSING!" (I guess from the time we spoke to the salesman the day before and 24 hours later when we arrived in Dalton, Ga the pump miraculously disappeared??) We tried to make Lemons, out of Lemonade and tried not to make a wasted trip. We thought we found a vehicle that was workable so we offered cash. The seller immediately jacked up the price that it was advertised and tried to sell and 02" Vehicle for almost double the price they had it listed. When asked about the jacked up price, they had no explanation to why the price was immediately increased even after we advised that we spoke to a sales person the day before confirming the price. DON'T WASTE YOUR TIME WITH THIS SHADY DEALERSHIP!!!!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    June 2, 2014

    I purchase a car but I was not happy with the purchase. They refunded me the money! I didn't have much cash and I was so impressed with their customer... service. As in any used cars please do your due diligence on the vehicle. They went over and above.

    4.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback, Lynn. We try to do our best and do the right thing for our customers.

  • 2.0 out of 5
    March 27, 2014

    They did not respond to my request for more information. And when I called the Dalton location days later, the rep didn't seem willing to make my buying... experience comfortable at all. I don't want to do business with them.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 2.0 out of 5
    February 18, 2014

    I sent the email about a SUV I was interested in they did respond promptly by telling me it was still available. I replied back telling them what I could... pay up front and asking what I needed to bring for possible financing, never got a response from them. I called just a day later the first person told me that they thought it was at their Cleveland location but wasn't sure put me on hold only to come back and tell me he wasn't sure where it was and put me back on hold. Finally another man comes on the phone and tells me that they no longer have the SUV had been sold. Why could someone not have responded to my email and why did the first person I spoke with not know this? I did get the address for the location here in Cleveland I have rode by there however I'm not sure now that I would trust them to sell me a decent car.

    2.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
View More Reviews

Paniagua Auto Mall

All fields are required except when indicated.

Please enter a valid first name

Please enter a valid last name

Please enter a valid email address

Please enter a valid phone number

Please enter valid comments

By clicking here, you authorize Cars.com and its sellers/partners to contact you by texts/calls which may include marketing and be by autodialer. Calls may be pre-recorded. You also agree to our Privacy Statement. Consent is not required to purchase goods/services.