Reviews
Fantastic customer service
We have purchased twice with Finnegan and are always highly satisfied! Our salesman Gray and Omar with financing made this transaction smooth. Highly recommend all of our family and friends to these guys with Finnegan for any vechile needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
There was an issue with the display package in my new
There was an issue with the display package in my new truck. I went to the dealership to discuss my concerns and the sales staff went above and beyond my expectations to ensure my satisfaction.I will definitely refer anyone interested in a new vehicle to Finnegan. I will be back when it is time for another car or truck.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the review David!
They were very organized and ready for me when I arrived
They were very organized and ready for me when I arrived at my appointment. My service person communicated with me very clearly bout the status of the work that I needed done.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review!
Very helpful and quick to get back with you with any
Very helpful and quick to get back with you with any questions that I had.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We purchased a 2023 Grand Cherokee Summit from Finnegan
We purchased a 2023 Grand Cherokee Summit from Finnegan in Rosenberg in November 2022. The entire experience was pleasant. We felt that they listened to what we wanted and were fair in pricing. I would not hesitate to use them again and will recommend them to our friends and family. Jonathan Boyd is exemplary.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very polite people good quality of work nice waiting room
Very polite people good quality of work nice waiting room clean restrooms close to home
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review!
When I called about tires, Ayella was very helpful in
When I called about tires, Ayella was very helpful in findIng good tires for my car that were in my price range. She got me in quickly and got the work all done. I am thankful for her helping me get all this done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I am trying to submit my review for my new tires that Ayella got for me. She did a great job helping me. I highly recommend her and my new tires are great.
The service department customer service reps and follow
The service department customer service reps and follow up is lacking big time. I had a vehicle in there for 3 days and had to call for updates every step of the way! Yeah n addition the person answering the phone later in the day had zero customer service skills. There was a lady by the name of Sylvia and she was the only one that was somewhat professional when answering the phone to transfer me to service department. Several others not so much. And again, over the course of three days I had to call a lot, due to no follow up calls despite my service coordinator telling me each time they would call me with an update in several hours, or first thing in the morning. Never happened.
- Customer service 1.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your input, We will work hard to make sure we are communicating in a timely manner, as we understand how important it is.
Service done to my keep was acceptable.
Service done to my keep was acceptable. Only issue I had was service writer told me it would take approximately 1 1/2 to 2 hours. 3 hours later it was done. ☹️
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Sorry for the delay, we do our best to estimate the service time. We value your time and will make sure to be as accurate as possible.
Upfront and very communicative.
Upfront and very communicative. Got the car back within the same day. They even washed it for me! Great service all around
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the review!