Reviews
Great service, friendly staff
The staff is very friendly and efficient. The advisors always take time to thoroughly explain the service that needs to be completed. Very prompt and I always spend less time waiting than expected.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sara, we sincerely appreciate your feedback. Each employee is a valued member of the Gerald Nissan of Naperville team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, Neil Becker, Nbecker@geraldauto.com
Great customer service
They had great customer service. They were very friendly. They were very professional. I was very impressed. I am glad I chose Nissan.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate your input, Anthony. We're glad to hear that you are consistently impressed with the service we offer here at Gerald Nissan of Naperville. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Neil Becker, Nbecker@geraldauto.com
Trusted Dealership
A management team that exudes quality and trust. Instilling confidence in my interactions with the dealership during a 12 year relationship.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Brian, you have been doing business with the team here at Gerald Nissan of Naperville for years and your review about us is truly appreciated. We will continue the great service that you have been used to for years. Take care and happy trails. Sincerely, Neil Becker, Nbecker@geraldauto.com
Well-Rounded Service Experience
From the moment I drove in, I was immediately greeted and they put protective covers on my seat and floor mats. The service guy, Brad, was thorough, courteous and overall super helpful. When my vehicle was done, I was sent a text message link with details of the work needed to be done, as well as details on other items I should consider having done. Overall, you guys created a well-rounded service experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Juan, thank you for sharing this great feedback with us. We feel our service department is what makes Gerald Nissan of Naperville special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Neil Becker, Nbecker@geraldauto.com
Friendly people
Friendly people to buy a car from and do business with. Edgar was super helpful and great to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for leaving us this great review, Thomas! We are very happy to hear that Edgar could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Neil Becker, Nbecker@geraldauto.com
Great Service
Everyone is very friendly. Kurt was great and very helpful. Kurt set up service to drive me to work and pick me up while my vehicle had numerous items completed where I could not stay and wait.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi James, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Gerald Nissan of Naperville. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, Neil Becker, Nbecker@geraldauto.com
Great serrvice
The service has always been fast and efficient. You are greeted with friendly people and they acknowledge you when you come in. Brad has always kept me in the loop as far as where they are on the work and how much longer it would take.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your input, Karen. We're glad to hear that you are consistently impressed with the service we offer here at Gerald Nissan of Naperville. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Neil Becker, Nbecker@geraldauto.com
Great service
Great and timely service. Staff was personable and welcoming. Everything was done just the way I asked. I was in an out in a timely matter.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Nina, thank you for writing this amazing review for our team! At Gerald Nissan of Naperville, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Neil Becker, Nbecker@geraldauto.com
Great Service as Always
Set up appointment on line - work was done as reqursted on saame day with some needed additions recommended by Kurt. Never worry as we always know it will be completed correctly and thoroughly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Neil Becker, Nbecker@geraldauto.com
Attentive team that responds quickly to any issues
Addressed concerns about the price of a part without any drama. I emailed Caleb about my issue and he quickly responded.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
David, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Neil Becker, Nbecker@geraldauto.com