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Gerald Nissan of Naperville

(3,558 reviews)
Visit Gerald Nissan of Naperville
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–9:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–3:00pm
Sunday Closed Closed
2019 consumer dealer award
View 3 awards
2019 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 672-1259 (888) 672-1259
Used (888) 352-4815 (888) 352-4815

Reviews

(3,558 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gerald Nissan of Naperville from DealerRater.

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Gerald Nissan service review

Saul that is my service rep on the blue team is great and always takes the time to explain everything to me so I understand. He is great!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Pain free service

Prompt beyond courteous service. My service advisor Mark is honest and straightforward which is why I trust him and his recommendations.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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30,000 mile service

Great service !Had car ready earlier than expected. Reviewed past service records and saved money on 30,000 mile service maintenance due to previous service requirements completed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

I found Gerald Nissan to be Honest and timely with repairs and sales in professionalism that you can’t find everyday

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Service!

I was bringing my car in for repair. Everyone was very nice and not just pretend nice but genuine. I got a nice loaner to use. My car was ready at the end of the day. Everything was just super easy. I love being able to send a text to repair department and receiving the diagnostics via email. I believe my main contact was Mark and he was great to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Service

As always, there is consistency in excellent customer service and the quality of work performed on my 12 year old Pathfinder.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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great service

Saul greeted me and took care of the entire appointment. I had a good cup of coffee, caught up on some work, and the car was ready and washed. Great way to start the day. thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Service

Great service. Saul took good care of me. I received a comprehensive list of what was reviewed. I will be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Sales and Service For Many Years

Mark Illitch always seems to find a way to get our cars (3 Murano's) scheduled in to a very busy service department and better yet maximizes our customer value by determining the best way for us to handle our service needs over time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service provider

The service representative Mark Jillich exceeded my expectations regarding my customer needs! He went above and beyond to make sure that a used car I had purchased was safe for my daughter to drive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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