Reviews
Great service!
Anthony Zobjeck, my service advisor was very friendly and helpful. He was willing to work with me on the price of the repairs.
- Customer service 4.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
A stressful situation made easy by HK and Gerald
I wasn't planning on buying a new car for two years, and two days after I said that aloud, the transmission went on my car. Being a freelance photographer, money is tight during the winter and the unneeded stress of making a huge purchase had me in tears when I came to Howard Krick for help. Howie sold both my brother and sister their cars, and has been a family friend since I was a kid, so I knew that he was the only person I could trust would do me honest. As soon as I got to Gerald, he put my worries to rest and immediately got to work in getting me the best deal and a reasonable monthly payment on a 2015 Nissan Rogue. The team at Gerald is wonderful, and I am so grateful for their kindness. I've had the Rogue for a few weeks now and I absolutely love it. I highly recommend Gerald Nissan, and Howard Krick, to anyone looking for a new vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your 2015 Nissan Rogue! Thank you for the great feedback! Howard is a great asset and we're proud and lucky to have him on our team. We appreciate your business and recommendations. Be sure to like us on Facebook to catch great service specials! Sincerely, Anthony Miceli, General Sales Manager, amiceli@geraldauto.com
Excellent customer service
Quick service and responses to questions. Vinod is always helpful. This is the fourth vehicle that I have leased from Gerald Nissan. Will keep coming back as long as pricing is good.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Micki, thank you for taking the time to submit this amazing feedback. We are very happy to hear that Vinod could be so helpful during your purchase. We appreciate you continually trusting us with your car buying needs and we hope you enjoy your new vehicle! Thanks again and take care! Sincerely, Anthony Miceli, General Sales Manager, amiceli@geraldauto.com
Excellent salesperson and a great sales experience.
Howard was recommended to us by my son in law. It was a very worthwhile recommendation. Howard was excellent to work with, not pushy, down to earth and just a pleasure to speak with. We looked at a couple different vehicles and decided on the Rogue. Once we told them our bottom line and what we wanted we were able to reach an agreement to satisfy everyone. They explained everything regarding the paperwork and were very patient considering we were there for 2 hours after closing. Overall a great experience for a very nice SUV!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're happy to hear of your great experience and your glowing review means a lot to us. Howard, is an excellent salesman and we appreciate all he does for us! Congratulations on your new SUV! We thank you again and be sure to like us on Facebook to catch the latest service specials! Sincerely, Anthony Miceli, General Sales Manager, amiceli@geraldauto.com
great service
Took care of the service that I needed to take care of, and the staff was friendly during my wait at the dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ashley - thank you for sharing this great feedback with us. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Tom Huhn, Service Manager, thuhn@geraldauto.com
Friendly Service
I like that everything is explained well. If I don't understand what is being done to the car and ask questions, they do not make me feel "dumb" for asking.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Rosanne - Thank you for taking the time to write about your experience with us! We take pride in our customer service and always make sure our customers know everything that is going on! Don't hesitate to contact us if there is anything else we can do for you. Check us out on Facebook for access to our exclusive specials. Sincerely, Tom Huhn, Service Manager, thuhn@geraldauto.com
Great overall
I came in to inquire about prices on cars. This was the first place I went to and it was a great experience. The team did their best to satisfy me and were quick. They really went all out. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for leaving this remarkable feedback. At Gerald Nissan of Naperville, we always strive to provide the utmost in quality and customer satisfaction. We're glad you were pleased with your visit. We look forward to assisting you with your future sales and service needs. Sincerely, Anthony Miceli, General Sales Manager, amiceli@geraldauto.com
amazing service
Tony manager was fantastic professional personable and understanding of wgat i was looking for as well as what i could affird
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Tamara and thank you for your kind words. We are very happy to hear that Tony was so professional, personable and understanding during your visit to our dealership. Thank you again and we look forward to working with you again in the future! Sincerely, Anthony Miceli, General Sales Manager, amiceli@geraldauto.com
Top notch Salesman and Informative Sales Mgr.
Mohamaud, Salesman, was wonderful. Very informative about the Sentra and Altima. Very polite and looked at us when talking. Jason Allen, Sales Mgr. returned my call in a timely fashion, when I called to inquire about my end of lease options. He was very helpful in explaining my options, so much so that I made an appointment to see him the following day. True to his word, I was able to lease another car and the payments were less than what I was paying. Two outstanding employees!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hey Kristen! Thank you for this great review! Mohamaud and Jason are truly exceptional employees and we appreciate them for giving you a great experience! Thank you again and be sure to like us on Facebook to get all the good deals! Sincerely, Anthony Miceli, General Sales Manager, amiceli@geraldauto.com
Outstanding Assistance in buying a car
The determination of Abraham Guzman in finding a solution to our transportation needs. He was straightforward yet personable. We reviewed several models and he did not lose interest in finding the one that matched our needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Daniel - Congratulations on your new purchase! Thank you for taking the time to write about your experience with us. I'm so happy to hear that Abraham was able to help find the right vehicle for you. We would love to work with you again. Find us on Facebook; we offer exclusive specials for our likers and followers. Sincerely, Anthony Miceli, General Sales Manager, amiceli@geraldauto.com