BMW of West St. Louis

Mike was very helpful all the phone conversations help make the purchase easy. I flew to St. Louis where I was greeted, pickup and taken to breakfast.... Mike made sure the my X5 was cleaned and all my questions were answered. I was helped by their BMW genius Veronica who did a wonderful job. My drive home was great. Mike asks me to text him when I got home, because he knew I had a long drive, I appreciated that. I am enjoying my X5. Thanks

We test drove two cars, a 6 series sedan and a 6 series SUV. Veronica was very helpful. Decided a 5 series might be a better fit. Looking for one with... Driver Assist Plus. Came back later and bought a 528. Veronica helped us with our purchase of a 2016 528i and was terrific. The car had just arrived and fit our need because it had Driver Assist Plus. We purchased the car but had to wait for back ordered brakes and rotors, along with new tires. Appreciated the repairs to the vehicle prior to our purchase. Veronica set us up with a loaner X#3 until our car was ready. She continually updated us on the progress and was extraordinarily helpful. Steve made the financing "pain free" which we really appreciated. Car buying is often tedious. Not this time. Thanks to all for good service. Veronica Tran helped us in our purchase of a 2016 BMW 535i. She was extraordinarily helpful. We appreciate her direct but friendly approach and she kept us informed every step of the way. We found her to be the most attentive car salesperson we have ever dealt with, and we have purchased many cars. We would certainly buy another car from her in the future.

We had a very pleasant experience buying a new BMW X 5, in all respects. We were very happy with the price of the new vehicle and the value for our trade.... Mike Kuhlmann was our sales person and could not have done anything more to make our experience a great experience. We test drove all the vehicles we were interested in and Mike arranged everything and explained all of the vehicles' features very patiently and professionally. Steven Toppings prepared and explained all of our paperwork to finalize the deal and was also very professional and friendly. Again, this is the place to by a BMW if you want a great price, no uncomfortable sales pressure and very friendly and professional people with which to deal.

Linzie Jr did an amazing job helping us make our purchase of a new car. He was very knowledgeable about the product he was selling. I would not hesitate... to send my friends and family to your dealership.

Linzie was awesome! He is a very knowledgeable and personable young man who was a pleasure doing business with. I would highly recommend him to anyone... looking for a new BMW.

Veronica was truly kind and helpful with our purchase, There was an issue with the vehicle we were looking at and they took care of it on the spot, awesome... dealer! Great service! Veronica is the best!

From a stand-alone sales perspective Veronica Tran deserves her 5 star rating for efficiency, helpful and following-up on her promises. For the overall... rating I weighed against: - Called initially on Wednesday afternoon 9/25/19 to schedule an appointment to see a specific vehicle. - Appointment was scheduled for Wednesday 7 pm with another sales representative. - Arrived at the Dealership 10 minutes early on 9/25/19 but sales representative was busy so unable to meet with him. - Met instead with Veronica Tran who informed me the particular vehicle I had scheduled an appointment for was not at the dealership at that time! - A bad Customer experience is committing to and being prepared for a specific purchase only to be offered something else. - Veronica convinced me to return the next day and the vehicle would be there (Thursday 9/26/19). - Reluctant I finally agreed and did come in Thursday 9/26/19 ultimately purchasing the vehicle. - Only after signing all the documents found out the title was missing and I stressed I had to have it by Monday 9/30/19 at the absolute latest to offset the sales tax against a previous vehicle I had sold. - The whole point of my urgency was to purchase a vehicle and save on the sales tax especially since I had other options! - I returned Friday 9/27/19 but no Title! - Called Saturday 9/28/19 only to learn the head office was closed (apparently the title was there). - Called Monday morning 9/30/19 only to be informed the title was not at BMW of West St Louis. The vehicle ended up costing me more even though I had other options. I bought this vehicle thinking I was well under the sales tax deadline to offset against a previous vehicle sale. Unfortunately the missing paperwork caused me to miss the sales tax deadline.

Veronica was very knowledgeable and had GREAT customer service! I loved all the extra treatments, the red carpet, the huge red bow, the video, the chocolates... the cooler cup and of course the beautiful car! Linzie Foster Sr. was exceptionally personable and friendly. (I was disappointed we didn't get to see Him when I picked up my car but he deserves a day off too. I appreciate the fact that he stayed late on Saturday to help us!) Steven Toppins was also very friendly and very helpful with paperwork and warranty information! Edgar did a good job of explaining the car features. My thanks to ALL! BE

The Sturmanator was the best. He is easy going, not pushy and great to work with. Also, there when I had a question or needed help with anything. Great... guy to do business with.

Linzie has been incredibly wonderful to work with! He's very responsive and knowledgeable and always available to share information via text message which... is the easiest way for me to communicate. You can't go wrong working with Linzie!