Reviews
Five Star Experience
I was looking for a specific kind of vehicle with specific options on the vehicle. I called the dealership and they told me to come up and asked me what day and time would work best for me. I live an hour away so that was great. They did not have what I wanted on the lot so Nemo went in and we looked through what they had coming in and found what I was looking for. I liked the fact he took the time to look and see if he could find me something exactly like I wanted instead of trying to get me to settle on something else. After that, he was very helpful keeping me posted on the updates of where my vehicle was and when it might arrive. The rest of the team was friendly and answered all my questions. Nemo explained all of the aspects of my vehicle before I left the lot and has called and checked several times to make sure I did not have any questions! I was a 5 star experience. There is nothing that could have made it better.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Lalah, we're happy that we could provide an awesome car-buying experience. We are happy to see our Sales Team at Toyota of Fayetteville was very helpful and was able to provide answers to all of your questions. We hope to work with you more in the future.
Great buying experience, highly recommend!
Great knowledge and guidance with a “no pressure” environment made for a fun informative buying experience. Ian and Shane took great care of us and I’m loving the truck we landed on. Highly recommend.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new truck, Mark! Thank you for taking the time to share your five-star experience with all of us here at Toyota of Fayetteville. We are glad to learn that the environment at the dealership was fun and pressure-free. Our Sales Department will be here to assist should you need any further assistance.
Very pleased
Jeff was especially helpful. He even helped arrange for the car to be delivered to our house. Thank you Jeff other people were very helpful too.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Lynne, we appreciate your amazing 5-star review here at Toyota of Fayetteville. It is our pleasure to go above and beyond to assist all of our valued customers, so it's great to read that our Sales Team was able to arrange for your car to be delivered to your house. We are always happy to help.
Jeff was very efficient and responsive.
Jeff was very efficient and responsive. We really enjoyed working with him. Financing was easy and picking up the vehicle was quick and easy!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we are pleased to learn that you had a superb visit with our Sales Team. It is wonderful knowing that the finance process and pick-up process was quick and easy! Thank you for choosing Toyota of Fayetteville.
Buy Toyota, it's the gift that keeps on giving!
Doug did a great job working with me making the car buying experience easy. Kept my last Toyota 20 years, l'm excited about this one lasting 20 more!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Tyler, we appreciate you leaving us this excellent 5-star review. Congratulations on your new vehicle! We are so glad to learn that our Sales Team could make this entire process of completing this purchase so easy. We are honored to have you as one of our valued guests here at Toyota of Fayetteville and look forward to your next visit.
Very helpful
Darin helped us find the perfect vehicle for our student. Extra helpful even in the rain. Explained all of the pros and cons of features.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Courtney. Thank you for taking the time to leave this perfect rating. It was our pleasure to provide a top-notch dealership experience. We hope you will come back to see us at Toyota of Fayetteville.
Overpriced vehicles
Is place is just your typical dealership where they try to sell below average vehicles at a premium price. If you try to work with them on price they make you think you’re ripping them off when I’m the end your the one getting ripped off.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 2.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, Your feedback is important to us, and I would appreciate the opportunity to speak with you about your experience with our Sales Team. Would you mind emailing your preferred contact information to me? I look forward to speaking with you. Best Regards, Glenn Gibbs General Manager ggibbs@penskeautomotive.com
Wonderful Experience
Had a wonderful experience with Salesman, Jeff B and the rest of the team. They had me in and out in less than 1.5 hrs…by far my quickest and most enjoyable car buying experience. Would highly recommend!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the five-star rating, Jeff. We are happy to learn the Sales Department was able to get you in and out promptly. We hope you continue to choose Toyota of Fayetteville for all your automotive needs.
Buy a vehicle from Ian! You can trust him!
My salesman Ian Harkey was awesome!!! Ian had a super combination of tremendous knowledge, patience & most importantly was not pushy at all! I recommend Ian with the highest possible recommendation! I will refer anyone I know to Ian. He is the best car salesman I’ve ever worked with in my life!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the great rating, Steve. Here at Toyota of Fayetteville, we strive for a high level of customer satisfaction in all aspects of our dealership. We are pleased to learn that we were able to give you a knowledgeable and pleasant experience. Please don't hesitate to reach out if there's anything more we can do.
We recommend this dealership and our salesman Barr
Very pleasant experience, our salesman Barry was the best. He was knowledgeable and very helpful in finding us a car we love that worked within our budget. He was right there, always available, to help us through the process. The showroom is very nice too.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on purchasing your new vehicle. Cindy! We are so happy to know our Sales Team could assist you with narrowing down your options and get you a deal within your budget. Thank you for taking the time to highlight how you enjoyed our showroom as well. We appreciate your perfect review and hope to work with you again in the future here at Toyota of Fayetteville.