Reviews
Now I’ve been looking for a specific vehicle and I seen
Now I’ve been looking for a specific vehicle and I seen that they have what I want and I also see the price is dropping so I decided to inquire about a vehicle. They gave me a buyers order which included an unnecessary markup darcars fee of $1273.40 because I was using cash .. WHAT!!! which I thought was ridiculous so I tried to make a fair offer and they just completely ghosted me . Mind you I’m ready to purchase and I’m willing to fly in out of state . So they will advertise one price but when you inquire you get markups and it’s sad because I dealt with this company many years back and they were extremely fair but I guess taking advantage of their customers is what they consider fair..
Now I’ve been looking for a specific vehicle and I seen
Now I’ve been looking for a specific vehicle and I seen that they have what I want and I also see the price is dropping so I decided to inquire about a vehicle. They gave me a buyers order which included an unnecessary markup darcars fee of $1273.40 because I was using cash .. WHAT!!! which I thought was ridiculous so I tried to make a fair offer and they just completely ghosted me . Mind you I’m ready to purchase and I’m willing to fly in out of state . So they will advertise one price but when you inquire you get markups and it’s sad because I dealt with this company many years back and they were extremely fair but I guess taking advantage of their customers is what they consider fair..
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi Jair! I'd love to connect with you over the phone so we can discuss this further. I'm having trouble locating you in our customer database under this screen name - would you mind reaching out to my team and I at 800-327-2277 when you have a moment? My colleagues Ivory, Lindsay and Sherlene are all in today and would love to assist. Thank you!
Go Go Go Away.
Go Go Go Away. This is my worst dealership experience ever. They DO NOT care about their customers ! Purchased a new car 4/5/24, and I still don’t have my new car tags. The tags/title paperwork was never issued or processed when I purchased the car on 4/5/24. I called on 6/7/24, to see where my tags were, and they said I owed $724.00 to process my tags. Why didn’t anyone tell me this two months after I purchased the car? They said they made a mistake, and said I had to pay $724.00 to get my tags I paid $724.00 on 6/7/24. Its now 8/4/24, still no tags, called several times recently, and NO ONE WILL RETURN MY CALL!!! I will be taking this complaint to the next level !!!!!
Go Go Go Away.
Go Go Go Away. This is my worst dealership experience ever. They DO NOT care about their customers ! Purchased a new car 4/5/24, and I still don’t have my new car tags. The tags/title paperwork was never issued or processed when I purchased the car on 4/5/24. I called on 6/7/24, to see where my tags were, and they said I owed $724.00 to process my tags. Why didn’t anyone tell me this two months after I purchased the car? They said they made a mistake, and said I had to pay $724.00 to get my tags I paid $724.00 on 6/7/24. Its now 8/4/24, still no tags, called several times recently, and NO ONE WILL RETURN MY CALL!!! I will be taking this complaint to the next level !!!!!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi! I'd love to connect with you over the phone so we can discuss this further. Would you mind reaching out to my team and I at 800-327-2277 when you have a moment? My colleagues Ivory, Sherlene, and Lindsay are in today and would love to assist. Thank you!
Thank yall for make my birthday the best day I’m super
Thank yall for make my birthday the best day I’m super excited ❤️❤️❤️❤️ I loved the service that was provided on 6/6 🥳🎈💃🏽
Thank yall for make my birthday the best day I’m super
Thank yall for make my birthday the best day I’m super excited ❤️❤️❤️❤️ I loved the service that was provided on 6/6 🥳🎈💃🏽
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
You are too sweet! We hope you had a wonderful rest of your birthday and congratulations on your new car!!
Everything was great with Landry.
Everything was great with Landry. It went by quicker than I thought. I would go back
Everything was great with Landry.
Everything was great with Landry. It went by quicker than I thought. I would go back
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Abigail, providing outstanding customer care with a smile is always a top priority, and it's wonderful to hear we're meeting our goal. Thank you for your business and we look forward to seeing you again down the road!
I am very satisfied with my recent purchase at darcars everything was very fast and very clear everything I recommend darcars 100%
He did an excellent job serving me.
He did an excellent job serving me. I am very satisfied with the outcome of the sale. 5 Stars!
He did an excellent job serving me.
He did an excellent job serving me. I am very satisfied with the outcome of the sale. 5 Stars!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're thrilled to hear it! Thanks for the kind words, please travel safe until we meet again.
The dealership is horrible!
The dealership is horrible!!! They sold me a Nissan Sentra packed with so much to fix . They lied they got the car inspected which was a lie. They never picked up their calls and put me on hold for ever when I tried to call. Most often, they hung up on me. They duped me by refusing to fix the car because their 30 day warranty insisted to fix the car at their place which I found dishonest. Why must the car be fixed only at their dealership? They are reaping customers off and they keep transferring calls from one person to the next to avoid confrontation with customers. I just drove this car for two weeks and start spending money on it. They reap people off.BEWRE OF DARCARS OF NEW CARROLTON.. D ont get caught up with their fake kidness..
The dealership is horrible!
The dealership is horrible!!! They sold me a Nissan Sentra packed with so much to fix . They lied they got the car inspected which was a lie. They never picked up their calls and put me on hold for ever when I tried to call. Most often, they hung up on me. They duped me by refusing to fix the car because their 30 day warranty insisted to fix the car at their place which I found dishonest. Why must the car be fixed only at their dealership? They are reaping customers off and they keep transferring calls from one person to the next to avoid confrontation with customers. I just drove this car for two weeks and start spending money on it. They reap people off.BEWRE OF DARCARS OF NEW CARROLTON.. D ont get caught up with their fake kidness..
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Hi Henrietta, I know our General Manager has reached out to the phone number on file and left a couple of voicemails. Would you mind returning our call when you have a moment? Thank you!
Kevin Mejia and Tim the GM were great to work with.
Kevin Mejia and Tim the GM were great to work with. I was able to negotiate everything upfront before arriving at the dealer, drove 16 hours to complete my trade-in and take delivery of my new Ram 3500. All went smooth and great, very professional.
Kevin Mejia and Tim the GM were great to work with.
Kevin Mejia and Tim the GM were great to work with. I was able to negotiate everything upfront before arriving at the dealer, drove 16 hours to complete my trade-in and take delivery of my new Ram 3500. All went smooth and great, very professional.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so pleased to hear that our team was able to provide such a seamless experience. Thank you for choosing DARCARS Chrysler Dodge Jeep Ram of New Carrollton -- we wish you many safe and happy miles in your new RAM 3500.
The workshop is liars, they charge for a diagnosis that
The workshop is liars, they charge for a diagnosis that they don't do, the person in charge is very rude and unprofessional.
The workshop is liars, they charge for a diagnosis that
The workshop is liars, they charge for a diagnosis that they don't do, the person in charge is very rude and unprofessional.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Maria, I'm sorry you did not agree with our diagnostic fee but unfortunately we don't condone verbal harassment of our team members, especially given that we had a signature authorizing the diagnosis prior to completing the work. Safe travels.
It was never verbal harassment and I have it recorded and the payment was never a problem if the fact that they lied but that they enjoyed it for something I am not the only one who thinks the same about their team
This was a pleasant and awaome experience.
This was a pleasant and awaome experience. I drive from out of state and the transaction was smooth and quickly got me headed back home in my new truck.
This was a pleasant and awaome experience.
This was a pleasant and awaome experience. I drive from out of state and the transaction was smooth and quickly got me headed back home in my new truck.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Customer satisfaction is our top priority, and we truly appreciate your recognition. We hope to see you again in the near future!
Worst service department they never follow up with you
Worst service department they never follow up with you and they don’t care after the sales
Worst service department they never follow up with you
Worst service department they never follow up with you and they don’t care after the sales
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Sara! I'm concerned to read this and I'd love to connect with you over the phone so we can discuss this further. I'm having trouble locating you in our customer database under this screen name - would you mind reaching out to my team and I at 800-327-2277 when you have a moment? My colleagues Sherlene and Kim are both in today and would love to assist. Thank you!