Ken Stoepel Ford

4.6
(525 reviews)
Visit Ken Stoepel Ford
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 8:30am–7:00pm 7:30am–6:00pm
Tuesday 8:30am–7:00pm 7:30am–6:00pm
Wednesday 8:30am–7:00pm 7:30am–6:00pm
Thursday 8:30am–7:00pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–3:00pm
Sunday Closed Closed

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New (888) 242-8965 (888) 242-8965
Used (888) 543-7942 (888) 543-7942
Service (888) 769-0418 (888) 769-0418

Inventory

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About our dealership

This seller has been on Cars.com since February 2020.
Ken Stoepel Ford has been serving Kerrville Texas since 1966. We're a family-owned and operated dealership whose size and newly expanded location, allows us to offer excellent quality service and price on a wide range of new and used trucks SUVs and sedans. Through our Internet Department we serve customers across the country. We strive to make your shopping buying driving and ownership experience easy and second to none because our emphasis is on customer satisfaction. Exceeding the expectations of every customer is the goal of our entire team of employees. Hill Country Proud Since 1966!
Hill Country Proud Since 1966!

Service center

Phone number (888) 769-0418

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Meet our employees

View all 26 employees View less employees

Reviews

4.6
(525 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ken Stoepel Ford from DealerRater.

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5.0

We just purchased an Expedition and it was a great

We just purchased an Expedition and it was a great purchase. We have used salesman Steve Black several times. AND we will again. Thank you Steve for being a 10 star salesman!!! We also have great things to say about Quik Lane and service! And the entire team at Ken Stoepel Ford.

5.0

We just purchased an Expedition and it was a great

We just purchased an Expedition and it was a great purchase. We have used salesman Steve Black several times. AND we will again. Thank you Steve for being a 10 star salesman!!! We also have great things to say about Quik Lane and service! And the entire team at Ken Stoepel Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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5.0

Best car buying experience I’ve ever had.

Best car buying experience I’ve ever had. Both Michael Nobles and Eric McCutchen were so very kind, helpful, & generous. They went above & beyond to make sure that I left in the vehicle I wanted and met my needs for financing. Highly recommend; even without having the best credit, they can and will make it possible. Brenda in the financing department was wonderful as well, she had everything done quickly & was so kind. The overall atmosphere was very positive & definitely focused on customer service. I will be a returning customer!

5.0

Best car buying experience I’ve ever had.

Best car buying experience I’ve ever had. Both Michael Nobles and Eric McCutchen were so very kind, helpful, & generous. They went above & beyond to make sure that I left in the vehicle I wanted and met my needs for financing. Highly recommend; even without having the best credit, they can and will make it possible. Brenda in the financing department was wonderful as well, she had everything done quickly & was so kind. The overall atmosphere was very positive & definitely focused on customer service. I will be a returning customer!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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5.0

I am still enjoying my 22 Ford Escape I purchased from

I am still enjoying my 22 Ford Escape I purchased from Gary Washington I also have my other car which is much older but they are both in Tip Top condition thank you for your great service I'll be back

5.0

I am still enjoying my 22 Ford Escape I purchased from

I am still enjoying my 22 Ford Escape I purchased from Gary Washington I also have my other car which is much older but they are both in Tip Top condition thank you for your great service I'll be back

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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5.0

Thanks to another exceptional vehicle sale and all the

Thanks to another exceptional vehicle sale and all the personal communication made possible by our salesman Steve Black and Scott in management! Brenda in financing took great care of us as well providing easy to understand explanations for available finance options for our purchase. Thanks Ken Stoepel for another purchase with minimal time spent away from our business and getting us another vehicle added to our growing company! A++

5.0

Thanks to another exceptional vehicle sale and all the

Thanks to another exceptional vehicle sale and all the personal communication made possible by our salesman Steve Black and Scott in management! Brenda in financing took great care of us as well providing easy to understand explanations for available finance options for our purchase. Thanks Ken Stoepel for another purchase with minimal time spent away from our business and getting us another vehicle added to our growing company! A++

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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5.0

These guys are simply AMAZING!

These guys are simply AMAZING! I made an inquiry on a certified pre-owned Ford Bronco and was immediately contacted by Mike Nobles. The entire process was done via text messaging and was able to get an awesome deal with my trade in. Mike got everything approved for us to just drive up there and sign away. No hidden fees...just straight forward! When we arrived...we were immediately greeted by Mike and Marselo Chavez.The Bronco was better than what we expected...clean, detailed and ready to go to a new home.Yay! We made our way to Finance Manager, Ben Gardner, and was very very please with his professionalism and financing terms. He was super fun to work with and made all the financing process a BREEZE! Marselo went above and beyond to explain all the features of the Bronco to us and even set up the Ford Pass membership on my phone. Just amazing service all around! This trio (Mike, Marselo, & Ben) demonstrated team effort to delivery a superb customer experience! Way to go guys! I highly recommend Ken Stoepel and their team! I'm coming back for the Bronco Rapture one day! For now, I'm loving my Ford Bronco Badlands! Thank you so much!

5.0

These guys are simply AMAZING!

These guys are simply AMAZING! I made an inquiry on a certified pre-owned Ford Bronco and was immediately contacted by Mike Nobles. The entire process was done via text messaging and was able to get an awesome deal with my trade in. Mike got everything approved for us to just drive up there and sign away. No hidden fees...just straight forward! When we arrived...we were immediately greeted by Mike and Marselo Chavez.The Bronco was better than what we expected...clean, detailed and ready to go to a new home.Yay! We made our way to Finance Manager, Ben Gardner, and was very very please with his professionalism and financing terms. He was super fun to work with and made all the financing process a BREEZE! Marselo went above and beyond to explain all the features of the Bronco to us and even set up the Ford Pass membership on my phone. Just amazing service all around! This trio (Mike, Marselo, & Ben) demonstrated team effort to delivery a superb customer experience! Way to go guys! I highly recommend Ken Stoepel and their team! I'm coming back for the Bronco Rapture one day! For now, I'm loving my Ford Bronco Badlands! Thank you so much!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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5.0

Within the last ten days I've had two occasions to use

Within the last ten days I've had two occasions to use the Quick Lane at Ken Stoepel Ford. The first time I stopped by on 9-11-23 for a state inspection, and my vehicle was taken care of quickly, with friendly and professional coordination of service by Julia Pestana. Then I scheduled an appointment for today, 9-19-23, due to issues with my vehicle's battery. Logan Landen provided professional service, and my vehicle was ready with a new battery in thirty minutes. Both of these individuals were professional, courteous and friendly, treating customers like human beings, not "numbers"--no matter how busy they were.

5.0

Within the last ten days I've had two occasions to use

Within the last ten days I've had two occasions to use the Quick Lane at Ken Stoepel Ford. The first time I stopped by on 9-11-23 for a state inspection, and my vehicle was taken care of quickly, with friendly and professional coordination of service by Julia Pestana. Then I scheduled an appointment for today, 9-19-23, due to issues with my vehicle's battery. Logan Landen provided professional service, and my vehicle was ready with a new battery in thirty minutes. Both of these individuals were professional, courteous and friendly, treating customers like human beings, not "numbers"--no matter how busy they were.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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5.0

My wife and I just purchased a new 2023 Ford F350.

My wife and I just purchased a new 2023 Ford F350. Gary and Eric asked me what I was looking for in a truck and told me about a special-order truck on the lot that had not been picked up. The truck had everything I was looking for except the specific tires and tow package I wanted. They told me they had all parts and could have the truck ready in a few hours. They took us to a restaurant to eat then we came back and closed on the new truck in less than an hour, and our truck was ready a few hours later as agreed. Very seamless process from Sales to Service and Finance, awesome support from everyone involved. We would highly recommend this dealership to anyone looking to buy a vehicle. Our thanks and gratitude to Eric McCutchen, Gary Washington, Juan Rodriguez and Logan Landen.

5.0

My wife and I just purchased a new 2023 Ford F350.

My wife and I just purchased a new 2023 Ford F350. Gary and Eric asked me what I was looking for in a truck and told me about a special-order truck on the lot that had not been picked up. The truck had everything I was looking for except the specific tires and tow package I wanted. They told me they had all parts and could have the truck ready in a few hours. They took us to a restaurant to eat then we came back and closed on the new truck in less than an hour, and our truck was ready a few hours later as agreed. Very seamless process from Sales to Service and Finance, awesome support from everyone involved. We would highly recommend this dealership to anyone looking to buy a vehicle. Our thanks and gratitude to Eric McCutchen, Gary Washington, Juan Rodriguez and Logan Landen.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1.0

The service department takes forever and no one seems to

The service department takes forever and no one seems to know what they are doing. Then once you have waited a month for the parts to come in and you have spent 30 days hounding them they don't even call you to let you know the parts are in. Finally bring the truck in for repair and they don't fix it right, leave stains all over the vehicle and obviously didn't test what they fixed because it was still broken once they gave the truck back. Take it back to have them make it right and you wait hours in the waiting room with no answers. This is by far the worst run service department I have ever visited.

1.0

The service department takes forever and no one seems to

The service department takes forever and no one seems to know what they are doing. Then once you have waited a month for the parts to come in and you have spent 30 days hounding them they don't even call you to let you know the parts are in. Finally bring the truck in for repair and they don't fix it right, leave stains all over the vehicle and obviously didn't test what they fixed because it was still broken once they gave the truck back. Take it back to have them make it right and you wait hours in the waiting room with no answers. This is by far the worst run service department I have ever visited.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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5.0

Our Fourth Purchase with Gary Washington

As we said two years ago "We never thought that we would purchase three trucks from the same salesperson and the same dealership in three years" but we just purchased our fourth truck from Gary Washington and Ken Stoepel Ford in five years! When was the last time you can say that you "Looked Forward" to the car buying experience! Obviously, we do! and its all because of Gary! He knows what we want and what Ken Stoepel's dealership has at any moment. The whole buying experience is smooth, professional and fast. Gary is in charge and drives the whole process including all of the details! See you Gary, in two years, and thanks again.

5.0

Our Fourth Purchase with Gary Washington

As we said two years ago "We never thought that we would purchase three trucks from the same salesperson and the same dealership in three years" but we just purchased our fourth truck from Gary Washington and Ken Stoepel Ford in five years! When was the last time you can say that you "Looked Forward" to the car buying experience! Obviously, we do! and its all because of Gary! He knows what we want and what Ken Stoepel's dealership has at any moment. The whole buying experience is smooth, professional and fast. Gary is in charge and drives the whole process including all of the details! See you Gary, in two years, and thanks again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5.0

Great car buying experience

I recently purchased a previously owned vehicle from Ken Stoepel Ford in Kerrville and am very pleased with my decision. The sales associate, Erik Schwartz, went above and beyond to help and ensure my satisfaction with my purchase. Todd Odom and Juan Rodriguez were instrumental in helping me secure this vehicle at a price that I can afford. Although I am unsure of who to thank that is "behind the scenes", my car was clean and well taken care of when I pulled off of the lot. Thank you Ken Stoepel Ford! I will definitely be using you again in the future.

5.0

Great car buying experience

I recently purchased a previously owned vehicle from Ken Stoepel Ford in Kerrville and am very pleased with my decision. The sales associate, Erik Schwartz, went above and beyond to help and ensure my satisfaction with my purchase. Todd Odom and Juan Rodriguez were instrumental in helping me secure this vehicle at a price that I can afford. Although I am unsure of who to thank that is "behind the scenes", my car was clean and well taken care of when I pulled off of the lot. Thank you Ken Stoepel Ford! I will definitely be using you again in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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