Sames Honda

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
65 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    June 2, 2020

    Muy buena experiencia en honda y muy buen personal, en esta empresa.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    April 28, 2020

    I was highly satisfied by the Service Department at Sames Honda, actually the entire dealership since the beginning. I have another make and model type... of SUV and had taken it to them locally in the past. Not only did they keep my car for little over a week but the service was not satisfactory, my vehicle was not "fixed" and they even failed to place the cover to my engine back. Honestly, I did not know what to expect when I took my SUV to Honda but they took it in that morning, called me about the issue, called my extended warranty and had the vehicle back to me before 3 o'clock. Best of all my vehicle is actually fixed. I was beyond impressed and highly recommend them to anyone who doubts their service capability.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • August 11, 2017

    The customer sales representative was very helpful with purchasing the vehicle. Very team oriented work place that made me feel comfortable when purchasing... my vehicle. The only issue I found with the vehicle is that the vehicle needed an alignment.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you Mr. Delgado, welcome to the Sames Honda Family. We pride ourselves in customer service, and referral business. We appreciate your business... today and in the future. Regards, Juan Zamudio Sames Honda Preowned Super Center Sales Director 956-721-4799 x 2322

  • 1.0 out of 5
    May 17, 2019

    Had a bad experience with Sames pre owned super-center my mother was sold a vehicle by Gilberto Neira and his manager Juan B. Zamudio was told it was... “certified” pre owned the vehicle is a 2015 Chevy equinox, however the vehicle broke down one month later. I thought my power train plus plan would cover it with the warranty they offered when I bought the vehicle, but it did not. They were charging me 380 at their service center, naturally I was upset due to the fact that the vehicle is a month out of the lot and I am already having issues with it. Adding to this, the employees at the service center do not know about warranties that the parts they place in the vehicles have they told me to call back later so their manager Jose Luis Paloma could check. The 2 parts parts they replaced are worth 80 dollars online and I’m assuming the labor was 300 since on the break down sheet it does not show.

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    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Jerry, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would... really like to speak with you more regarding this matter. Please reach out to us at (956) 723-2046. We look forward to hearing from you.

  • 1.0 out of 5
    December 22, 2018

    I call them to set my appointment they transefered me to service department but nobody answered and then i called back and nobody did answer i call 3 times... still no answer and then i call from my business phone and they answered right away and then getting ridiculous reply from reception it was my first time to go there and they disappointed me the very first time will never go in future ridiculous.

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    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. If you are willing to give us anothe...r chance, please reach out to us at (956) 723-2046 to speak to our manager directly.

  • 5.0 out of 5
    September 10, 2018

    Sames Honda and their employees at this facility are awesome ! Their superb customer service all around make it all the easier to return.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Santos, thanks for your praise and kind comments about our team! We value your business and look forward to your next visit! Take care!

  • 5.0 out of 5
    September 3, 2018

    Everything was top notch, definitely will continue shopping at sames honda

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    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Francisco, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishe...s, Sames Honda

  • 5.0 out of 5
    August 21, 2018

    Personnel always courteous and willing to help. I would recommend my friends to service their vehicle ay Honda.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    August 14, 2018

    Everything went well. Vehicle was very nicely cleaned.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    August 10, 2018

    Went in for tan oil change and tire rotation. Left the dealer and “low tire” light came on. I took the car back & Advisor told me they overfilled the... tires and they reprogrammed my sensors. Driving home again after 4 miles, “Low Tire” light came on again. Called them and was on hold, so I gave up. Made an appointment at another dealer.

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    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Ismael, we strive for 100% satisfaction, and we regret to find out that this was not the case. If you are willing to give us another chance, please co...ntact us at (956) 723-2046 so we can understand your situation better in order to try and turn your experience around. Thank you, Sames Honda

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