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Left tire had been feeling "rocky" when driving over 60 on expressway. The part that was replaced had broken. It's driving very well now.
Hi, thank you for your kind words! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you!... Safe travels!
My dealings with North Park exceed by far any other dealerships I've dealt with. That includes, Dodge, AMC, Ford and Chevrolet. They are terrific and... keep their word on appointments, on warranties and loaners. No surprises.
Joseph, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review.... Please don't hesitate to reach out to us if there's anything more we can do!
I just bought my Infiniti FX35 from North Park Subaru and couldn't be more pleased. I found the car on Cars.com and expressed my interest. David Silva... contacted me right away to set up an appointment. I arrived at the dealership the next day and was treated very graciously. They offered cold bottled water and candy (it was right before Halloween). I drove the car and loved it. They made a fair offer for my Jeep. They had just gotten the car on the lot 2 days before so it needed to be detailed. They did that the next day while I was at work and then I picked it up. Mr Silva even offered to deliver it to my home but I preferred to pick it up myself. I was not looking forward to my car-buying experience but North Park Subaru and Mr. Silva made it very enjoyable. Thanks A lot!
They made everything so easy for me (which was nice since I'm disabled). By the time I got to the dealership all I had to do was sign my docs and I was... done - everything else was done via email or texting!
Hi Pattie! We're so happy we were able to help you out! Thank you so much for choosing North Park Subaru as your first choice for service!
Most pleasant experience I?ve ever had buying a new vehicle! Bob Marroquin listened and did not waste my time at all. Great appointment, great pricing... and overall great experience!
Kathy, we strive for a high level of customer satisfaction in all aspects of our dealership. It's great to know that you had such a great experience ...working with Bob and we hope to see you again real soon!
For the last year the service center has done repeated mistakes on my vehicle services. They have repeatedly told me my brakes were in need of replacing... and measuring 3mm. This last service my brakes were mysteriously 7mm and no longer in need of replacement. This level of service is unacceptable and inexcusable since they kept trying to force a $600 brake job for over a year when it was never needed. Because of the poor service at North Park Subaru I will no longer be taking my vehicle there for services and will consider moving to another Vehicle Make.
Hello, thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way. Please reach ...out to Stephen Markham at (210) 817-1000 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.
I AM A REPEAT CUSTOMER FOR THIS DEALERSHIP. THEIR QUALITY AND PERSONAL CONCERN IS WHY I WENT BACK
Hi George, your wonderful feedback and rating mean a lot to us. Thank you so much for choosing North Park Subaru as your first choice for service!
outstanding customer service, staff were kind and helpful. No pressure to buy, very much focused on being as transparent as possible. I highly recommend... North Park Subaru.
Ch, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We... hope you continue to choose us for all your automotive needs! Take care!
GREAT SERVICE DEPARTMENT. VERY EFFICIENT AND FAST.
Donb, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope to be of service to you again! Take care!
Quick and easy - sales staff was knowledgeable about the product and customer oriented!
Tim Heins, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!