North Park Subaru

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
73 lifetime reviews.

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  • 5.0 out of 5
    March 29, 2021

    Left tire had been feeling "rocky" when driving over 60 on expressway. The part that was replaced had broken. It's driving very well now.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi, thank you for your kind words! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you!... Safe travels!

  • 5.0 out of 5
    February 15, 2021

    My dealings with North Park exceed by far any other dealerships I've dealt with. That includes, Dodge, AMC, Ford and Chevrolet. They are terrific and... keep their word on appointments, on warranties and loaners. No surprises.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Joseph, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review.... Please don't hesitate to reach out to us if there's anything more we can do!

  • November 10, 2014

    I just bought my Infiniti FX35 from North Park Subaru and couldn't be more pleased. I found the car on Cars.com and expressed my interest. David Silva... contacted me right away to set up an appointment. I arrived at the dealership the next day and was treated very graciously. They offered cold bottled water and candy (it was right before Halloween). I drove the car and loved it. They made a fair offer for my Jeep. They had just gotten the car on the lot 2 days before so it needed to be detailed. They did that the next day while I was at work and then I picked it up. Mr Silva even offered to deliver it to my home but I preferred to pick it up myself. I was not looking forward to my car-buying experience but North Park Subaru and Mr. Silva made it very enjoyable. Thanks A lot!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    January 11, 2021

    They made everything so easy for me (which was nice since I'm disabled). By the time I got to the dealership all I had to do was sign my docs and I was... done - everything else was done via email or texting!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Pattie! We're so happy we were able to help you out! Thank you so much for choosing North Park Subaru as your first choice for service!

  • 5.0 out of 5
    December 26, 2020

    Most pleasant experience I?ve ever had buying a new vehicle! Bob Marroquin listened and did not waste my time at all. Great appointment, great pricing... and overall great experience!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Kathy, we strive for a high level of customer satisfaction in all aspects of our dealership. It's great to know that you had such a great experience ...working with Bob and we hope to see you again real soon!

  • 1.0 out of 5
    November 23, 2020

    For the last year the service center has done repeated mistakes on my vehicle services. They have repeatedly told me my brakes were in need of replacing... and measuring 3mm. This last service my brakes were mysteriously 7mm and no longer in need of replacement. This level of service is unacceptable and inexcusable since they kept trying to force a $600 brake job for over a year when it was never needed. Because of the poor service at North Park Subaru I will no longer be taking my vehicle there for services and will consider moving to another Vehicle Make.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello, thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way. Please reach ...out to Stephen Markham at (210) 817-1000 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.

  • 5.0 out of 5
    November 10, 2020

    I AM A REPEAT CUSTOMER FOR THIS DEALERSHIP. THEIR QUALITY AND PERSONAL CONCERN IS WHY I WENT BACK

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi George, your wonderful feedback and rating mean a lot to us. Thank you so much for choosing North Park Subaru as your first choice for service!

  • 5.0 out of 5
    October 20, 2020

    outstanding customer service, staff were kind and helpful. No pressure to buy, very much focused on being as transparent as possible. I highly recommend... North Park Subaru.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Ch, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We... hope you continue to choose us for all your automotive needs! Take care!

  • 5.0 out of 5
    October 20, 2020

    GREAT SERVICE DEPARTMENT. VERY EFFICIENT AND FAST.

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    Shopped for a new car
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    Dealer Response

    Donb, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope to be of service to you again! Take care!

  • 5.0 out of 5
    October 5, 2020

    Quick and easy - sales staff was knowledgeable about the product and customer oriented!

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    Shopped for a new car
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    Dealer Response

    Tim Heins, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

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