Reviews
Write a reviewYet another Ford dealership gouging customers with dealer
Yet another Ford dealership gouging customers with dealer markups. Greedy owners, greedy managers, greedy salesman who aren't interested in customer service, just taking your money. $15,000 markup on an F250. Smart azz comments that if I want to pay MSRP, come down to the dealership and order one direct from Ford. There are dealers out there that don't do this folks. Call around.
Yet another Ford dealership gouging customers with dealer
Yet another Ford dealership gouging customers with dealer markups. Greedy owners, greedy managers, greedy salesman who aren't interested in customer service, just taking your money. $15,000 markup on an F250. Smart azz comments that if I want to pay MSRP, come down to the dealership and order one direct from Ford. There are dealers out there that don't do this folks. Call around.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Customer satisfaction is one of our main priorities, and it seems as if we fell short during your most recent visit with us. We understand the car-purchasing process may be stressful and time-consuming, but our staff is dedicated to making that process as fast and easy as possible. If there is anything our staff can do to fix your experience, please do not hesitate to reach out to us directly. Sincerely, The Northside Ford Team (210) 525-9800
I have now bought 4 vehicles with Marty at Northside
I have now bought 4 vehicles with Marty at Northside Ford. Marty know the Ford product line and is a good listener.
I have now bought 4 vehicles with Marty at Northside
I have now bought 4 vehicles with Marty at Northside Ford. Marty know the Ford product line and is a good listener.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, The Northside Ford Team (210) 525-9800
On July 17 ,2023 I took my 2020 F250 for service after
On July 17 ,2023 I took my 2020 F250 for service after making an appointmentThe service person told me it would be 1 week. It has been almost 2 weeks and my truck has not been touched. They keep lying to me that they don’t have a tech to work on my truck, they are dishonest and unprofessional. They also said they had 24 vehicles ahead of me 7 days after having the truck in their possession. I honestly lost trust and respect for their brand. Today is July 29 ,2023 and I still don’t have Mr truck. The issue is an door actuator.
On July 17 ,2023 I took my 2020 F250 for service after
On July 17 ,2023 I took my 2020 F250 for service after making an appointmentThe service person told me it would be 1 week. It has been almost 2 weeks and my truck has not been touched. They keep lying to me that they don’t have a tech to work on my truck, they are dishonest and unprofessional. They also said they had 24 vehicles ahead of me 7 days after having the truck in their possession. I honestly lost trust and respect for their brand. Today is July 29 ,2023 and I still don’t have Mr truck. The issue is an door actuator.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your recent experience at Northside Ford. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact us directly. Thank you. Sincerely, The Northside Ford Team (210) 525-9800
My 2020 F 250 has been at NORTHSIDE FORD for over 2 week and Cathlynn Ortiz is the service person attending me. I have not been treated respectfully by FORD and by your dealership. I really need my truck back because of work and family.
Worst service department.
Worst service department. My car has been sitting at this dealership for six days for a warranty repair which to them is not a priority. They do not provide with a loaner or rental until they supposedly diagnose the problem which could take several days or weeks, apparently. Do yourself a favor and take your car somewhere else. I heard blue bonnet ford is way better. You have been warned
Worst service department.
Worst service department. My car has been sitting at this dealership for six days for a warranty repair which to them is not a priority. They do not provide with a loaner or rental until they supposedly diagnose the problem which could take several days or weeks, apparently. Do yourself a favor and take your car somewhere else. I heard blue bonnet ford is way better. You have been warned
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Gic, we are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Northside Ford Team (210) 525-9800
Stay far away.
Stay far away. Bought a 2020 Escape from them. Just found out they lied and deceived us. Payed over $2000 for extended warranty that they claimed Ford insisted on and that was a lie. Also said we had 0% intrest but they back ended 3.18% on the loan. Went to Southway Ford and they showed us how Northside screwed us. Looking for a lawyer to sue them.
Stay far away.
Stay far away. Bought a 2020 Escape from them. Just found out they lied and deceived us. Payed over $2000 for extended warranty that they claimed Ford insisted on and that was a lie. Also said we had 0% intrest but they back ended 3.18% on the loan. Went to Southway Ford and they showed us how Northside screwed us. Looking for a lawyer to sue them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We acknowledge your review and are currently looking into the events you’ve detailed.
We're not holding our breath. In reality Northside has screwed us on 2 other past loans. You never offered a refund or transfer of our past extended warranties or gap insurance. We have calculated you duped us out of approximately $6,000-$7000 on our purchases. We have filed complaints with Ford and the BBB.
Worst service department ever!
Absolute worst service department ever! Made appointment for service, back-up camera not working. Brought in the car and they said it would be 7-10 days to service car. They wanted me to leave my perfectly drivable car just sitting on their lot for 5-7 days waiting to be diagnosed! This is my third time going to Northside, and each time has been a total disaster. Never again.
Worst service department ever!
Absolute worst service department ever! Made appointment for service, back-up camera not working. Brought in the car and they said it would be 7-10 days to service car. They wanted me to leave my perfectly drivable car just sitting on their lot for 5-7 days waiting to be diagnosed! This is my third time going to Northside, and each time has been a total disaster. Never again.
- Customer service 1.0
- Buying process 4.0
- Quality of repair 3.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Jim, we are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Northside Ford Team (210) 525-9800
Absolute worst service department ever!
Absolute worst service department ever! Made appointment for service, back-up camera not working. Brought in the car and they said it would be 7-10 days the electric department of service. They wanted me to leave my perfectly drivable car just sitting on their lot for 5-7 days waiting to be diagnosed! This is my third time going to Northside, and each time has been a total disaster. Never again.
Absolute worst service department ever!
Absolute worst service department ever! Made appointment for service, back-up camera not working. Brought in the car and they said it would be 7-10 days the electric department of service. They wanted me to leave my perfectly drivable car just sitting on their lot for 5-7 days waiting to be diagnosed! This is my third time going to Northside, and each time has been a total disaster. Never again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact us at your earliest convenience so we can discuss this further. Sincerely, The Northside Ford Team (210) 525-9800
Just called Northside ford service department.
Just called Northside ford service department. After 24 rings someone picked up and said she would transfer me to the service department. After about five minutes of listening to recordings about how great they are to work with and still no pick up …………….. I gave up.
Just called Northside ford service department.
Just called Northside ford service department. After 24 rings someone picked up and said she would transfer me to the service department. After about five minutes of listening to recordings about how great they are to work with and still no pick up …………….. I gave up.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, The Northside Ford Team (210) 525-9800
I just contacted you and the operator didn't know where to direct my call other than the service extension that did not pick up before. I just need some clarity on the grinding noise I hear on a cold start up. Furthermore, I was told in October this was the reason for a recall and have been trying to get this resolved. I get the sense you don't have enough people to cover the phones because I have purchased six vehicles from you over the years and the service people I dealt with were excellent.
Warranty sucks.
Warranty sucks. Treat costumer that pay with preferences. Since you’re not paying anymore . Convenient.
Warranty sucks.
Warranty sucks. Treat costumer that pay with preferences. Since you’re not paying anymore . Convenient.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I don’t see the point of making an appointment 6 weeks in advance, and you still have to wait weeks for a diagnostic.
Our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact us at your earliest convenience so we may better understand what happened. We look forward to hearing from you. Sincerely, The Northside Ford Team (210) 525-9800
Well my vehicle still hasn’t been expected. One of the issues wasn’t resolved last time I was there twice, because Chase Malone, I Quote “ my bad i forgot to type it in.” Which resulted in me getting a rental again and apparently I was going to get reimbursed. WHICH I GOT TIRED OF FITTING FOR IT AND STIlL WAITING FOR IT!!!!
I have bought three vehicles from this dealership and
I have bought three vehicles from this dealership and have never had any issues. They take care of their customers. My salesman, Jason Pelmear, did an excellent job keeping me up to date on the delivery date of my Bronco. We had to change the order information several times. I would highly recommend him if you are looking for a good salesman.
I have bought three vehicles from this dealership and
I have bought three vehicles from this dealership and have never had any issues. They take care of their customers. My salesman, Jason Pelmear, did an excellent job keeping me up to date on the delivery date of my Bronco. We had to change the order information several times. I would highly recommend him if you are looking for a good salesman.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your loyalty to our dealership and for taking the time to write this review! Sincerely, The Northside Ford Team (210) 525-9800
