Reviews
They never responded to my request.
They never responded to my request. The next day I noticed the price of the car had been dramatically increased
They never responded to my request.
They never responded to my request. The next day I noticed the price of the car had been dramatically increased
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
We are disappointed to learn of your experience here at Deacon Jones Chrysler Dodge Jeep, but will take this opportunity to improve. We regret that you weren't satisfied with your experience. We hope you will give us another chance. Please call us at (919) 934-2101 so we can work towards a solution. Thank you and have a great day. Hunter Stovall https://www.deaconjonescjd.com/
The salesman, Philip, was very accommodating.
The salesman, Philip, was very accommodating. No complaints. I test drove the truck with no sense of being rushed.
The salesman, Philip, was very accommodating.
The salesman, Philip, was very accommodating. No complaints. I test drove the truck with no sense of being rushed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi John, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care!
pacifica van
I had my rear window buttom replaced. The service department had to order the part, I had an appointment, arrived and the appointed time and had my van fixed very quickly and efficiently. I was very happy with the service and care I was given :)
pacifica van
I had my rear window buttom replaced. The service department had to order the part, I had an appointment, arrived and the appointed time and had my van fixed very quickly and efficiently. I was very happy with the service and care I was given :)
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Kathleen, your satisfaction is important to us, so we want to sincerely thank you for choosing Deacon Jones Chrysler Dodge Jeep and we hope to see you again soon!
Jeep Service
Outstanding customer service and work on Jeep. Only disappointed that the coupon wasn?t applied and didn?t notice until I got home. But great service!!
Jeep Service
Outstanding customer service and work on Jeep. Only disappointed that the coupon wasn?t applied and didn?t notice until I got home. But great service!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Marvin, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!
2024 Ram
Everyone was very friendly, helpful, honest. We have purchased many vehicles from this dealership, and hope to in the future.
2024 Ram
Everyone was very friendly, helpful, honest. We have purchased many vehicles from this dealership, and hope to in the future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!
Ram 2500 purchae
I visited the dealership to look at a couple of trucks I thought I might be interested in, the salesman was very helpful, answered the questions honestly and promptly. No high pressure tactics at all, I would highly recommend this dealership.
Ram 2500 purchae
I visited the dealership to look at a couple of trucks I thought I might be interested in, the salesman was very helpful, answered the questions honestly and promptly. No high pressure tactics at all, I would highly recommend this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Doug, we're happy you found our staff to be so supportive during your experience here at Deacon Jones Chrysler Dodge Jeep. If you have any further questions, please give us a call. We're always happy to help!
Jeep Grand Cherokee
I am never disappointed with the customer service and professionalism of all the staff at Deacon Jones. I have been a customer since 1979 and imagine going anywhere else!
Jeep Grand Cherokee
I am never disappointed with the customer service and professionalism of all the staff at Deacon Jones. I have been a customer since 1979 and imagine going anywhere else!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Lynn, your satisfaction is important to us, so we want to sincerely thank you for choosing Deacon Jones Chrysler Dodge Jeep and we hope to see you again soon!
Parts?
I called to make sure the parts for the two recalls were at the shop so I could have my Ram truck done. I was told they were in, so I made an appointment for the truck to get recall Work done with some other issues. Got there and left my truck only to find out a day later the parts were not there. None of the other issues were addressed.
Parts?
I called to make sure the parts for the two recalls were at the shop so I could have my Ram truck done. I was told they were in, so I made an appointment for the truck to get recall Work done with some other issues. Got there and left my truck only to find out a day later the parts were not there. None of the other issues were addressed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Customer has reviewed under another name. Sorry for the inconvenience but would love to speak with you. Please call and ask for the General Manager. Thanks
2018 Jeep Renegade repair estimate
I?m was very pleased with the service department and their willingness to help. They were knowledgeable and understanding. I am concerned about a new issue that occurred the day after my visit, because it was not part of the reason I was there for the service estimate.
2018 Jeep Renegade repair estimate
I?m was very pleased with the service department and their willingness to help. They were knowledgeable and understanding. I am concerned about a new issue that occurred the day after my visit, because it was not part of the reason I was there for the service estimate.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Tracey, thank you again for taking the time to let us know how we did. If you have any further questions, please give us a call. We're always happy to help!
Jeep Wagoneer
Great buying experience. Mike Reeves and Jillian were awesome to deal with!
Jeep Wagoneer
Great buying experience. Mike Reeves and Jillian were awesome to deal with!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Derek, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!