Skip to main content

Deacon Jones Chrysler Dodge Jeep Ram

(61 reviews)
New (984) 306-1027 (984) 306-1027
Used (984) 230-0744 (984) 230-0744
Service (984) 306-1022 (984) 306-1022

Inventory

See all 7 vehicles from this dealership.

Reviews

(61 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

They never responded to my request.

They never responded to my request. The next day I noticed the price of the car had been dramatically increased

They never responded to my request.

They never responded to my request. The next day I noticed the price of the car had been dramatically increased

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We are disappointed to learn of your experience here at Deacon Jones Chrysler Dodge Jeep, but will take this opportunity to improve. We regret that you weren't satisfied with your experience. We hope you will give us another chance. Please call us at (919) 934-2101 so we can work towards a solution. Thank you and have a great day. Hunter Stovall https://www.deaconjonescjd.com/

Show full review

The salesman, Philip, was very accommodating.

The salesman, Philip, was very accommodating. No complaints. I test drove the truck with no sense of being rushed.

The salesman, Philip, was very accommodating.

The salesman, Philip, was very accommodating. No complaints. I test drove the truck with no sense of being rushed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi John, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care!

Show full review

pacifica van

I had my rear window buttom replaced. The service department had to order the part, I had an appointment, arrived and the appointed time and had my van fixed very quickly and efficiently. I was very happy with the service and care I was given :)

pacifica van

I had my rear window buttom replaced. The service department had to order the part, I had an appointment, arrived and the appointed time and had my van fixed very quickly and efficiently. I was very happy with the service and care I was given :)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Kathleen, your satisfaction is important to us, so we want to sincerely thank you for choosing Deacon Jones Chrysler Dodge Jeep and we hope to see you again soon!

Show full review

Jeep Service

Outstanding customer service and work on Jeep. Only disappointed that the coupon wasn?t applied and didn?t notice until I got home. But great service!!

Jeep Service

Outstanding customer service and work on Jeep. Only disappointed that the coupon wasn?t applied and didn?t notice until I got home. But great service!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello Marvin, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!

Show full review

2024 Ram

Everyone was very friendly, helpful, honest. We have purchased many vehicles from this dealership, and hope to in the future.

2024 Ram

Everyone was very friendly, helpful, honest. We have purchased many vehicles from this dealership, and hope to in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!

Show full review

Ram 2500 purchae

I visited the dealership to look at a couple of trucks I thought I might be interested in, the salesman was very helpful, answered the questions honestly and promptly. No high pressure tactics at all, I would highly recommend this dealership.

Ram 2500 purchae

I visited the dealership to look at a couple of trucks I thought I might be interested in, the salesman was very helpful, answered the questions honestly and promptly. No high pressure tactics at all, I would highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Doug, we're happy you found our staff to be so supportive during your experience here at Deacon Jones Chrysler Dodge Jeep. If you have any further questions, please give us a call. We're always happy to help!

Show full review

Jeep Grand Cherokee

I am never disappointed with the customer service and professionalism of all the staff at Deacon Jones. I have been a customer since 1979 and imagine going anywhere else!

Jeep Grand Cherokee

I am never disappointed with the customer service and professionalism of all the staff at Deacon Jones. I have been a customer since 1979 and imagine going anywhere else!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Lynn, your satisfaction is important to us, so we want to sincerely thank you for choosing Deacon Jones Chrysler Dodge Jeep and we hope to see you again soon!

Show full review

Parts?

I called to make sure the parts for the two recalls were at the shop so I could have my Ram truck done. I was told they were in, so I made an appointment for the truck to get recall Work done with some other issues. Got there and left my truck only to find out a day later the parts were not there. None of the other issues were addressed.

Parts?

I called to make sure the parts for the two recalls were at the shop so I could have my Ram truck done. I was told they were in, so I made an appointment for the truck to get recall Work done with some other issues. Got there and left my truck only to find out a day later the parts were not there. None of the other issues were addressed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Customer has reviewed under another name. Sorry for the inconvenience but would love to speak with you. Please call and ask for the General Manager. Thanks

Show full review

2018 Jeep Renegade repair estimate

I?m was very pleased with the service department and their willingness to help. They were knowledgeable and understanding. I am concerned about a new issue that occurred the day after my visit, because it was not part of the reason I was there for the service estimate.

2018 Jeep Renegade repair estimate

I?m was very pleased with the service department and their willingness to help. They were knowledgeable and understanding. I am concerned about a new issue that occurred the day after my visit, because it was not part of the reason I was there for the service estimate.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Tracey, thank you again for taking the time to let us know how we did. If you have any further questions, please give us a call. We're always happy to help!

Show full review

Jeep Wagoneer

Great buying experience. Mike Reeves and Jillian were awesome to deal with!

Jeep Wagoneer

Great buying experience. Mike Reeves and Jillian were awesome to deal with!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Derek, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Show full review
See all 61 reviews