Ken Batchelor Cadillac Hours
Ken Batchelor and Carl Sewell opened Ken Batchelor Cadillac in 1980 in a park-like setting in San Antonio. For the past
several years, we have been San Antonio's highest volume Cadillac dealer. In 2014, Ken Batchelor Cadillac was awarded the Cadillac Master Dealer Award for the 31st consecutive year. The honor is reserved for the 12 dealerships in the region that meet unsurpassed standards of service and customer satisfaction.
"Obsessed with service for over 30 years."
Read reviews that mention:
I inquired on line twice and both times nobody ever got back to me They don’t seem to be me making much of an effort to sell me a car
Dear Jeff, Thank you for taking the time to bring this to our attention. I sincerely apologize that you did not receive the service we are dedicated ...to providing and we would be more than happy to assist you with your car buying experience. Please call me at 210-595-2547 or email me at firstname.lastname@example.org, as your complete satisfaction is very important to us. Thank you, and I look forward to hearing from you soon. Sincerely, Esther Luna General Manager
Trevor is my sales rep. Courteous and professional all the way.
Thank you for the compliment, Mr. Olivarez! We will pass the kudos along to Trevor Bergin and the rest of the team at Ken Batchelor Cadillac.
Hassle free buying experience with very professional and knowledgeable staff,
Thank you for sharing your experience, Mrs. Abelida. We will pass along the positive feedback to the Ken Batchelor Cadillac team. Thank you for choosi...ng Ken Batchelor Cadillac. We look forward to serving you again.
Car was ready within 2 days. Body work looks excellent as though nothing had been damaged. Not expensive at all. " What they see is what they quote "... Customer service is awesome. Great job!
Spoke with Ron in the pre-owned area and he was very knowledgeable. My next purchase will be with him and Matt. Thanks for the information and commitment... to customer service.
Thank you, Lonnie. We will pass the great feedback along to Ron and the rest of the team at Ken Batchelor Cadillac. Thank you for choosing Ken Batchel...or.
very professional, loaner car was available for the duration of the repair, updated regularly on repair and cost.
I had a wonderful experience at Ken batchelor Cadillac. My service adviser Kathryn Bergin went out of her way to assist me with minimal impact to my busy... schedule. My SRX was taken care of in a timely manner as she promised. Great customer service.
My salesman was very upfront and honest and made sure my needs were met!
It was a great experience...I had excellent service...They made it very easy and comfortable to purchase the vehicle...The sales person Nathan was very... helpful and understand my needs and concern....I only wish that they would have bottled water instead of giving it to you in a cup...I'm very happy with my purchase..They also gave me a very good price on the truck that i traded in..
I DO NOT recommend this this place for repairs. I took my car in for repairs to the front end and I was informed that it would be ready the same day.... Two days later my car is ready and I pick it. As I was driving the car out of the service center, I noticed that my steering wheel is no longer center aligned. As I got on the road and started driving home, I noticed that my car is now pulling to the left while driving. I immediately called back and I let them know about the alignment. I asked the service rep if they had performed a front end alignment after they replaced the front end suspension parts. The service rep did not know for sure and he was going to call me back right away to let me know. Five days later and still no response from the service rep about the front end alignment. On the 6th day of no response, I sent an email to the service center and I get a call back the next day stating that they would complete the alignment. Finally they are going to perform the front end alignment that was supposed to be done at the time of repair. Today, I drop off my car at the service center for the alignment. Three hours later I get a call that the car has been repaired and is ready for pick up. All is well until I get my car back and I noticed a big crack on my front windshield on the passenger side. I talked with Robert the service manager about the damage and he said that they were not responsible for the crack on my windshield and that they were not going to pay for it. In his opinion, he felt that they were not at fault for the damage. How can they not be liable? I explained to Robert that the crack was not there in the morning when I dropped off my car and it has been in their possession all this time and now when I go to pick it up there is a big crack on my windshield. Again he said that there was nothing he could do about the damage to my vehicle. He told me to have my insurance pay for the repair. Bottom line - how can a service center cause damage to your vehicle and not be responsible in repairing the damage they caused? So, for these reasons, I will now have my vehicle serviced at another service center and I will NOT have any positive recommendations for Ken Batchelor Cadillac.
Dear Joel, Thank you for taking the time to make us aware of your experience. I appreciate you giving me the opportunity to regain your confidence an...d trust in us today when we spoke. We look forward to serving you again, and please do not hesitate to reach out to me directly at 210-595-2569 or at email@example.com if I can be of assistance in the future. Thank you again. Sincerely, Darrell Sulak Service Director