Ken Batchelor Cadillac

Rectangle 48
Sales 8:00 AM - 7:00 PM
Service 7:30 AM - 7:00 PM

Ken Batchelor Cadillac Hours

Sales

Monday

8:00 AM - 7:00 PM

Tuesday

8:00 AM - 7:00 PM

Wednesday

8:00 AM - 7:00 PM

Thursday

8:00 AM - 7:00 PM

Friday

8:00 AM - 7:00 PM

Saturday

8:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 7:00 PM

Tuesday

7:30 AM - 7:00 PM

Wednesday

7:30 AM - 7:00 PM

Thursday

7:30 AM - 7:00 PM

Friday

7:30 AM - 7:00 PM

Saturday

7:30 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since March 2005

Ken Batchelor and Carl Sewell opened Ken Batchelor Cadillac in 1980 in a park-like setting in San Antonio. For the past

...

several years, we have been San Antonio's highest volume Cadillac dealer. In 2014, Ken Batchelor Cadillac was awarded the Cadillac Master Dealer Award for the 31st consecutive year. The honor is reserved for the 12 dealerships in the region that meet unsurpassed standards of service and customer satisfaction.

"Obsessed with service for over 30 years."

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
36 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    January 10, 2019

    Nicest dealership I’ve been to. The service department is remarkable. I would buy about them vehicle here simply due to Michael in the service department.... The facility is top quality. Only issue I have is that it is 5 hours away from my home but it is worth the drive!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for sharing your experience, Mrs. Dishman. We will pass along the positive feedback to Michael Henneberry and the team at Ken Batchelor Cadi...llac. Thank you for being a loyal Ken Batchelor customer, we look forward to serving you again.

  • 5.0 out of 5
    January 7, 2019

    Very professional and courteous service. Top of the line repair service.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Dear Ms. McDade, Thank you very much for the great feedback. We appreciate you taking the time to share your experience, and we look forward to servin...g you again.

  • June 10, 2018

    Hassle free buying experience with very professional and knowledgeable staff,

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    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for sharing your experience, Mrs. Abelida. We will pass along the positive feedback to the Ken Batchelor Cadillac team. Thank you for choosi...ng Ken Batchelor Cadillac. We look forward to serving you again.

  • 5.0 out of 5
    January 3, 2019

    Kelly: When I show up with a problem, she works with the mechs to ensure we fix the correct part. Sometimes it is multiple parts, but the point is they... stuck with it until they are 100% positive they have it correctly fixed. Lori: At the check out is totally professional and competent. She smoothly moves the process along and gets your vehicle brought up to the service lane, ready for departure. Ken: Who is a man on the move, orcastrating the flow of vehicles into and out of the service lanes. No panic just steady determination to get the job done. Could continue with everyone in this area of your dealership, but I figure you get the gist.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for sharing your experience, Mr. Kupferer. We will pass along the positive feedback to Kelly Samouce, Lori West, Ken Poole and the team at K...en Batchelor Cadillac. Thank you for being a loyal Ken Batchelor customer, we look forward to serving you again.

  • 5.0 out of 5
    December 24, 2018

    I would like to thank Kelly for going above and beyond on our recent service call in getting our Wheels repainted, due server peeling.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for sharing your experience, Mr. Steen. We will pass along the positive feedback to Kelly Samouce. Thank you for choosing Ken Batchelor Cadi...llac, we look forward to serving you again.

  • 5.0 out of 5
    December 20, 2018

    Not only was the salesman Rick Presley amazing, informative, and easy to deal with, I know that if I ever need service that the best people will still... take care of me there. There's a reason why they win so many awards and people like me keep coming back to buy more.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for sharing your experience, Mr. Acosta. We will pass along the positive feedback to Rick Presley and the team at Ken Batchelor Cadillac. Th...ank you for being a loyal Ken Batchelor customer, we look forward to serving you again.

  • 5.0 out of 5
    December 11, 2018

    I love Ken Batchelor Cadillac. I purchased my XTS in 2013, and from day one have had excellent service. I live in Corpus Christi and drive to San Antonio... to do business with this extraordinary dealership.

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    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for the compliment, Ms. Browning! We will pass the kudos along to the team at Ken Batchelor Cadillac. Thank you for being a loyal Ken Batche...lor customer, we look forward to serving you again.

  • 5.0 out of 5
    November 22, 2018

    The Associates and staff are very professional and courteous!!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for the compliment, Mrs. Scott! We will pass the kudos along to the team at Ken Batchelor Cadillac. We look forward to serving you again.

  • 5.0 out of 5
    November 9, 2018

    Very accommodating Great service always with a smile

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We appreciate you taking the time to provide the great feedback, Mrs. Begley. Thank you for being a loyal Ken Batchelor customer.

  • 1.0 out of 5
    February 23, 2018

    I inquired on line twice and both times nobody ever got back to me They don’t seem to be me making much of an effort to sell me a car

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dear Jeff, Thank you for taking the time to bring this to our attention. I sincerely apologize that you did not receive the service we are dedicated ...to providing and we would be more than happy to assist you with your car buying experience. Please call me at 210-595-2547 or email me at eluna@kbcad.com, as your complete satisfaction is very important to us. Thank you, and I look forward to hearing from you soon. Sincerely, Esther Luna General Manager

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