Ken Batchelor Cadillac

Rectangle 48
Sales 8:00 AM - 7:00 PM
Service 7:30 AM - 7:00 PM

Ken Batchelor Cadillac Hours

Sales

Monday

8:00 AM - 7:00 PM

Tuesday

8:00 AM - 7:00 PM

Wednesday

8:00 AM - 7:00 PM

Thursday

8:00 AM - 7:00 PM

Friday

8:00 AM - 7:00 PM

Saturday

8:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 7:00 PM

Tuesday

7:30 AM - 7:00 PM

Wednesday

7:30 AM - 7:00 PM

Thursday

7:30 AM - 7:00 PM

Friday

7:30 AM - 7:00 PM

Saturday

7:30 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since March 2005

Ken Batchelor and Carl Sewell opened Ken Batchelor Cadillac in 1980 in a park-like setting in San Antonio. For the past

...

several years, we have been San Antonio's highest volume Cadillac dealer. In 2014, Ken Batchelor Cadillac was awarded the Cadillac Master Dealer Award for the 31st consecutive year. The honor is reserved for the 12 dealerships in the region that meet unsurpassed standards of service and customer satisfaction.

"Obsessed with service for over 30 years."

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.4 out of 5 4.4
29 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 9, 2018

    Very accommodating Great service always with a smile

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate you taking the time to provide the great feedback, Mrs. Begley. Thank you for being a loyal Ken Batchelor customer.

  • 1.0 out of 5
    February 23, 2018

    I inquired on line twice and both times nobody ever got back to me They don’t seem to be me making much of an effort to sell me a car

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Dear Jeff, Thank you for taking the time to bring this to our attention. I sincerely apologize that you did not receive the service we are dedicated ...to providing and we would be more than happy to assist you with your car buying experience. Please call me at 210-595-2547 or email me at eluna@kbcad.com, as your complete satisfaction is very important to us. Thank you, and I look forward to hearing from you soon. Sincerely, Esther Luna General Manager

  • June 10, 2018

    Hassle free buying experience with very professional and knowledgeable staff,

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for sharing your experience, Mrs. Abelida. We will pass along the positive feedback to the Ken Batchelor Cadillac team. Thank you for choosi...ng Ken Batchelor Cadillac. We look forward to serving you again.

  • 5.0 out of 5
    January 26, 2018

    Trevor is my sales rep. Courteous and professional all the way.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the compliment, Mr. Olivarez! We will pass the kudos along to Trevor Bergin and the rest of the team at Ken Batchelor Cadillac.

  • 5.0 out of 5
    December 22, 2017

    Car was ready within 2 days. Body work looks excellent as though nothing had been damaged. Not expensive at all. " What they see is what they quote "... Customer service is awesome. Great job!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    May 21, 2017

    Spoke with Ron in the pre-owned area and he was very knowledgeable. My next purchase will be with him and Matt. Thanks for the information and commitment... to customer service.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you, Lonnie. We will pass the great feedback along to Ron and the rest of the team at Ken Batchelor Cadillac. Thank you for choosing Ken Batchel...or.

  • 5.0 out of 5
    January 17, 2017

    very professional, loaner car was available for the duration of the repair, updated regularly on repair and cost.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    September 21, 2016

    I had a wonderful experience at Ken batchelor Cadillac. My service adviser Kathryn Bergin went out of her way to assist me with minimal impact to my busy... schedule. My SRX was taken care of in a timely manner as she promised. Great customer service.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    September 7, 2016

    My salesman was very upfront and honest and made sure my needs were met!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    August 25, 2016

    It was a great experience...I had excellent service...They made it very easy and comfortable to purchase the vehicle...The sales person Nathan was very... helpful and understand my needs and concern....I only wish that they would have bottled water instead of giving it to you in a cup...I'm very happy with my purchase..They also gave me a very good price on the truck that i traded in..

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    Shopped for a used car
    Did make a purchase
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