Reviews
We have been coming to this dealership for years.
We have been coming to this dealership for years. We upgraded to a X7 after our lease was up for X5. The entire experience was seamless the minute we walked into the door [with no appointment by the way]. James greeted us and worked with us until we drove off with the new X7. Will obviously be back!
We have been coming to this dealership for years.
We have been coming to this dealership for years. We upgraded to a X7 after our lease was up for X5. The entire experience was seamless the minute we walked into the door [with no appointment by the way]. James greeted us and worked with us until we drove off with the new X7. Will obviously be back!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to let us know how we did. We hope you have a great day!
Nightmare Experience – A Complete Failure by BMW
Nightmare Experience – A Complete Failure by BMW Fairfax We had an unbelievably bad experience with BMW Fairfax that turned what should’ve been a joyful car purchase into an ongoing nightmare. If you care at all about honesty, accountability, and basic customer service—stay far away from this dealership. We bought a Hyundai Palisade from BMW Fairfax, and everything seemed fine during the test drive. But on the day we picked up the car—after full payment—we noticed the rear seat handle was missing, even though it had been there when we first saw the vehicle. We pointed it out immediately, but the dealership refused to replace it. Exhausted by the process and short on time, we decided to just purchase the missing part ourselves and have it installed. Unfortunately, that turned out to be just the beginning. Before taking the car on an international trip with our small children, we brought it to a trusted mechanic to ensure it was safe for long-distance travel. That’s when we got devastating news: the vehicle had significant transmission issues. We were shocked. We brought the car back to BMW Fairfax immediately, and after constant back-and-forth, they reluctantly agreed to take it to a Hyundai dealership for diagnosis. But here’s the kicker: they just left the car there. Two days later, we had to call Hyundai ourselves—only to find out that no one had even touched the vehicle, and a diagnostic test hadn’t even been started. We were running out of time, and they knew it. To make matters worse, BMW Fairfax took the car from us without offering a loaner, leaving us scrambling. We had to pay out of pocket to rent a car, all while waiting in limbo with no updates and no resolution. Throughout this process, we were assigned a salesperson named Qais, who was non-responsive, dismissive, and condescending. He didn’t return emails, didn’t take our concerns seriously, and even took a personal day during the most critical window of this situation—leaving us high and dry. We shared a professional diagnostic report with BMW Fairfax showing the transmission problem, but they still refused to make it right. There is absolutely no way they didn’t know about this issue when they sold the car. Whether through negligence or deception, they handed us a broken vehicle and walked away from responsibility. This was not just a bad experience—it was a betrayal of trust. DO NOT trust BMW Fairfax. They will smile during the sale, then disappear when things go wrong. Save yourself the stress, the money, and the heartache—go somewhere else.
Nightmare Experience – A Complete Failure by BMW
Nightmare Experience – A Complete Failure by BMW Fairfax We had an unbelievably bad experience with BMW Fairfax that turned what should’ve been a joyful car purchase into an ongoing nightmare. If you care at all about honesty, accountability, and basic customer service—stay far away from this dealership. We bought a Hyundai Palisade from BMW Fairfax, and everything seemed fine during the test drive. But on the day we picked up the car—after full payment—we noticed the rear seat handle was missing, even though it had been there when we first saw the vehicle. We pointed it out immediately, but the dealership refused to replace it. Exhausted by the process and short on time, we decided to just purchase the missing part ourselves and have it installed. Unfortunately, that turned out to be just the beginning. Before taking the car on an international trip with our small children, we brought it to a trusted mechanic to ensure it was safe for long-distance travel. That’s when we got devastating news: the vehicle had significant transmission issues. We were shocked. We brought the car back to BMW Fairfax immediately, and after constant back-and-forth, they reluctantly agreed to take it to a Hyundai dealership for diagnosis. But here’s the kicker: they just left the car there. Two days later, we had to call Hyundai ourselves—only to find out that no one had even touched the vehicle, and a diagnostic test hadn’t even been started. We were running out of time, and they knew it. To make matters worse, BMW Fairfax took the car from us without offering a loaner, leaving us scrambling. We had to pay out of pocket to rent a car, all while waiting in limbo with no updates and no resolution. Throughout this process, we were assigned a salesperson named Qais, who was non-responsive, dismissive, and condescending. He didn’t return emails, didn’t take our concerns seriously, and even took a personal day during the most critical window of this situation—leaving us high and dry. We shared a professional diagnostic report with BMW Fairfax showing the transmission problem, but they still refused to make it right. There is absolutely no way they didn’t know about this issue when they sold the car. Whether through negligence or deception, they handed us a broken vehicle and walked away from responsibility. This was not just a bad experience—it was a betrayal of trust. DO NOT trust BMW Fairfax. They will smile during the sale, then disappear when things go wrong. Save yourself the stress, the money, and the heartache—go somewhere else.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Mounir Najwa, We’re disappointed to see your review shared across multiple platforms and would like to address and clarify some key details. When you informed us that you were preparing for a trip to Canada and had taken your vehicle to Craftsman Auto Repair, you relayed that their mechanic suggested serious issues including a torque converter, transmission, or differential replacement. In response, we took immediate action: our Shop Foreman personally inspected the vehicle, found no drivability concerns or warning indicators, and then transported the vehicle to Hyundai of Fairfax for a second, unbiased opinion. Both BMW of Fairfax and Hyundai’s Master Certified Technicians confirmed that No check engine lights or warning codes were present, if there were a true fault with the transmission, torque converter, or differential, the vehicle’s onboard diagnostic system would reflect it and no issues were identified by either team after thorough inspection. We also provided you with the repair order confirming the service your mechanic claimed had not been performed. This was clearly a case of your independent mechanic significantly overstating concerns, potentially recommending unnecessary repairs. Two certified service departments, ours and Hyundai’s, reached the same conclusion and shared that with you directly. It’s unfortunate that despite our consistent communication, our willingness to assist beyond the terms of your as-is purchase, and our transparent handling of your concern, you've chosen to post a review that misrepresents the facts. While you may trust your independent repair shop, we stand behind the expertise and integrity of our Master Certified Technicians and we respectfully disagree with your assessment. We are a reputable dealership that takes pride in standing behind the vehicles we sell and more importantly, in supporting our customers when challenges arise. We do not leave people stranded when something goes wrong with a used car. In fact, we often go above and beyond what’s contractually required to help, as we did in this case. To have that effort met with accusations of incompetence is deeply disappointing and simply not reflective of how we operate. We always strive to assist our clients with fairness, professionalism, and transparency, and we regret that our efforts were misrepresented. Maryam Malikyar General Manager BMW of Fairfax 703.560.2300
A Truly Exceptional Experience at BMW Fairfax!
A Truly Exceptional Experience at BMW Fairfax! I recently had the pleasure of purchasing a new BMW X5 from BMW Fairfax, and I couldn't be more thrilled with the entire process and my new vehicle. From the moment I stepped into the showroom, I was met with professionalism, warmth, and a genuine desire to help me find exactly what I was looking for. The sales team at BMW Fairfax went above and beyond. They were incredibly knowledgeable about the BMW X5, patiently answering all my questions and guiding me through the various features and options without any pressure. They took the time to understand my needs and preferences, ensuring I felt confident in my decision. The financing process was smooth and transparent, and the team made sure I understood every step. There were no hidden fees or surprises, which I truly appreciated. Most importantly, the BMW X5 itself is everything I dreamed of and more. The driving experience is exhilarating, and the luxury and technology packed into the vehicle are simply outstanding. BMW Fairfax has certainly earned my highest recommendation. If you're considering a BMW, this is the dealership to visit. You'll receive top-notch service, expert advice, and walk away with a fantastic car! Thank you, BMW Fairfax, for making my car-buying experience so enjoyable!
A Truly Exceptional Experience at BMW Fairfax!
A Truly Exceptional Experience at BMW Fairfax! I recently had the pleasure of purchasing a new BMW X5 from BMW Fairfax, and I couldn't be more thrilled with the entire process and my new vehicle. From the moment I stepped into the showroom, I was met with professionalism, warmth, and a genuine desire to help me find exactly what I was looking for. The sales team at BMW Fairfax went above and beyond. They were incredibly knowledgeable about the BMW X5, patiently answering all my questions and guiding me through the various features and options without any pressure. They took the time to understand my needs and preferences, ensuring I felt confident in my decision. The financing process was smooth and transparent, and the team made sure I understood every step. There were no hidden fees or surprises, which I truly appreciated. Most importantly, the BMW X5 itself is everything I dreamed of and more. The driving experience is exhilarating, and the luxury and technology packed into the vehicle are simply outstanding. BMW Fairfax has certainly earned my highest recommendation. If you're considering a BMW, this is the dealership to visit. You'll receive top-notch service, expert advice, and walk away with a fantastic car! Thank you, BMW Fairfax, for making my car-buying experience so enjoyable!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to let us know how we did. We hope you have a great day!
Worst bmw dealership ever warning stay away very
Worst bmw dealership ever warning stay away very deceptive sales tactics. They lie and trick you
Worst bmw dealership ever warning stay away very
Worst bmw dealership ever warning stay away very deceptive sales tactics. They lie and trick you
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Jay Advani, Thank you for taking the time to leave a review, though we strongly disagree with your characterization of events. You inquired from out of state (New York) about a Certified Pre-Owned BMW X7 and requested a sight-unseen appraisal for a Mercedes-Benz S580. You indicated the trade belonged to your brother and that the vehicle would ultimately be purchased for your father. However, throughout the process, we only communicated with you, not your brother (the trade owner) or your father (the supposed buyer). Despite not being the actual purchaser, you continued to negotiate aggressively on both sides of the deal, even though our X7 was already competitively and transparently priced based on the market. You claimed higher trade offers and better local vehicle pricing but were unable to provide any supporting documentation. We performed additional due diligence, including consulting our Mercedes-Benz partner store and expanding our market analysis radius, but still could not verify your claims. Our team, including 4 managers and myself (the GM), worked hard to accommodate your inquiries, answering numerous calls and engaging respectfully. However, we were unable to hold a vehicle without agreeable terms and participation from all parties involved in the transaction. We made every effort to communicate fairly and transparently, and we stand by the professionalism and integrity of our team. We regret that we could not come to an agreement but wish you the best in your continued vehicle search. Maryam Malikyar General Manager BMW of Fairfax 703.560.2300
Seamless Lease Transition + Exceptional Team
Seamless Lease Transition + Exceptional Team Support My family and I recently completed a lease return and new vehicle lease through BMW of Fairfax, and we can confidently say the experience was top-tier — thanks to the outstanding support from Asad Khan and Sorabh Kumar. From our first conversation through delivery, they were thoughtful, responsive, and fully committed to making the process as smooth as possible. Coordinating a lease return can often feel stressful, but Asad and Sorabh helped remove that pressure entirely. They proactively communicated next steps, guided us through timelines, and handled all the details with care and professionalism. What really stood out was their consistency. Whether we had a question about timing, documentation, or logistics, they were always accessible and helpful. That level of attentiveness made us feel valued not just as customers, but as long-term partners. We genuinely appreciate the way the team at BMW of Fairfax approaches customer relationships — it’s clear they care about both the experience and the outcome. We’re very pleased with how everything turned out, and just as importantly, confident that we’re in great hands for the road ahead. Highly recommend working with Asad and Sorabh — they represent the very best of what a dealership experience should be.
Seamless Lease Transition + Exceptional Team
Seamless Lease Transition + Exceptional Team Support My family and I recently completed a lease return and new vehicle lease through BMW of Fairfax, and we can confidently say the experience was top-tier — thanks to the outstanding support from Asad Khan and Sorabh Kumar. From our first conversation through delivery, they were thoughtful, responsive, and fully committed to making the process as smooth as possible. Coordinating a lease return can often feel stressful, but Asad and Sorabh helped remove that pressure entirely. They proactively communicated next steps, guided us through timelines, and handled all the details with care and professionalism. What really stood out was their consistency. Whether we had a question about timing, documentation, or logistics, they were always accessible and helpful. That level of attentiveness made us feel valued not just as customers, but as long-term partners. We genuinely appreciate the way the team at BMW of Fairfax approaches customer relationships — it’s clear they care about both the experience and the outcome. We’re very pleased with how everything turned out, and just as importantly, confident that we’re in great hands for the road ahead. Highly recommend working with Asad and Sorabh — they represent the very best of what a dealership experience should be.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to let us know how we did. We hope you have a great day!
Fantastic service.
Fantastic service. Neils, Jaafar, and the General Manager, Miriam, are the best! I highly recommend them. Their professionalism, genuine care of their clients, and knowledge is unmatched when it comes to car dealerships.
Fantastic service.
Fantastic service. Neils, Jaafar, and the General Manager, Miriam, are the best! I highly recommend them. Their professionalism, genuine care of their clients, and knowledge is unmatched when it comes to car dealerships.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for sharing your positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
We appreciate the very helpful, patient service provided
We appreciate the very helpful, patient service provided by Michael Parrish when we were buying our 330 I vehicle today. He led us through the procedures step-by-step and made every thing clear and easy to understand.
We appreciate the very helpful, patient service provided
We appreciate the very helpful, patient service provided by Michael Parrish when we were buying our 330 I vehicle today. He led us through the procedures step-by-step and made every thing clear and easy to understand.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Fairfax. We are always more than happy to assist you if anything else comes up. Take care!
Jude and the rest of the Fine Folks at BMW of Fairfax
Jude and the rest of the Fine Folks at BMW of Fairfax make coming back an easy choice! Thanks for a great expierience as always!!!
Jude and the rest of the Fine Folks at BMW of Fairfax
Jude and the rest of the Fine Folks at BMW of Fairfax make coming back an easy choice! Thanks for a great expierience as always!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we're happy to hear you had such a positive experience with our team! We're looking forward to your next visit with us!
The exceptional customer service provided by James and
The exceptional customer service provided by James and Reagan was top tier. The amount of time Reagan spent just ensuring I was comfortable with all the features with my new vehicle will always be greatly appreciated. This is the 2nd vehicle I have purchased at Fairfax and it is simply because I know James will give me the best deal and offer the best customer care along with Reagan. Thank you both!
The exceptional customer service provided by James and
The exceptional customer service provided by James and Reagan was top tier. The amount of time Reagan spent just ensuring I was comfortable with all the features with my new vehicle will always be greatly appreciated. This is the 2nd vehicle I have purchased at Fairfax and it is simply because I know James will give me the best deal and offer the best customer care along with Reagan. Thank you both!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
This is the BMW dealer to go if you want to buy a 2026 or
This is the BMW dealer to go if you want to buy a 2026 or 2025 BMW! This business knows how to get you the best price and vehicle in a timely fashion with no hassles!
This is the BMW dealer to go if you want to buy a 2026 or
This is the BMW dealer to go if you want to buy a 2026 or 2025 BMW! This business knows how to get you the best price and vehicle in a timely fashion with no hassles!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!