Reviews
Excellent, knowledgeable, low pressure sales experience.
Excellent, knowledgeable, low pressure sales experience. Demonstrated car without asking timing or any of the usual pressure tactics. Would buy there again.
Excellent, knowledgeable, low pressure sales experience.
Excellent, knowledgeable, low pressure sales experience. Demonstrated car without asking timing or any of the usual pressure tactics. Would buy there again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Normally car shopping is a chore.
Normally car shopping is a chore. No one enjoys it. The pressure to buy. The haggling. Jason was our client advisor and WOW. Very knowledgeable of the cars. Not pushy. Went above and beyond to get us all of the info we needed. Again, NOT pushy whatsoever. It felt like we were just hanging out with a friend and talking about cars. He helped us find the exact car we were looking for and got us a great deal too. We are looking forward to coming back and purchasing another vehicle from him at BMW of Fairfax.
Normally car shopping is a chore.
Normally car shopping is a chore. No one enjoys it. The pressure to buy. The haggling. Jason was our client advisor and WOW. Very knowledgeable of the cars. Not pushy. Went above and beyond to get us all of the info we needed. Again, NOT pushy whatsoever. It felt like we were just hanging out with a friend and talking about cars. He helped us find the exact car we were looking for and got us a great deal too. We are looking forward to coming back and purchasing another vehicle from him at BMW of Fairfax.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to let us know how we did. We hope you have a great day!
My car purchase was outstanding.
My car purchase was outstanding. Amir was friendly and very professional. However, when I took my car to the service department (for help with pairing my phone) absolutely no one would wait on me and after 30 minutes of waiting I left. VERY disappointed in the service department
My car purchase was outstanding.
My car purchase was outstanding. Amir was friendly and very professional. However, when I took my car to the service department (for help with pairing my phone) absolutely no one would wait on me and after 30 minutes of waiting I left. VERY disappointed in the service department
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your review! We're so glad you had a positive experience, but we’d love to learn more about how we can make it a 5-star experience next time. Your feedback is important to us! Please reach out to us directly—we’re always looking for ways to improve.
Fantastic customer service - very knowledgeable and
Fantastic customer service - very knowledgeable and organized - made purchasing a new vehicle seamless and efficient! This is our second BMW from this dealership and we can't recommend them enough.
Fantastic customer service - very knowledgeable and
Fantastic customer service - very knowledgeable and organized - made purchasing a new vehicle seamless and efficient! This is our second BMW from this dealership and we can't recommend them enough.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to let us know how we did. We hope you have a great day!
You always judge the dealership by the quality of service
You always judge the dealership by the quality of service and this is where BMW of Fairfax in my view above all in the area. They have a very professional and motivated team and they really take care of your car. I feel comfortable dropping it off because I know they will take care of it the same as I would. Konrad, the Manager of Service Department is a great leader. As for my buying experience, I prefer to build my car myself. I do not need much assistance except placing an order and taking the delivery. Petr is the expert with years of experience and passion. He will help you throughout the process no matter what kind of customer you are. Overall, BMW of Fairfax is a great family to be associated with. Thank you for yet again amazing experience!
You always judge the dealership by the quality of service
You always judge the dealership by the quality of service and this is where BMW of Fairfax in my view above all in the area. They have a very professional and motivated team and they really take care of your car. I feel comfortable dropping it off because I know they will take care of it the same as I would. Konrad, the Manager of Service Department is a great leader. As for my buying experience, I prefer to build my car myself. I do not need much assistance except placing an order and taking the delivery. Petr is the expert with years of experience and passion. He will help you throughout the process no matter what kind of customer you are. Overall, BMW of Fairfax is a great family to be associated with. Thank you for yet again amazing experience!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to let us know how we did. We hope you have a great day!
I’ve always believed that the true measure of a
I’ve always believed that the true measure of a dealership lies in its Service Center, and in the case of BMW of Fairfax, this couldn’t be more true. My experiences here have consistently been excellent. The team is customer-focused, highly professional, and genuinely passionate about what they do. Konrad, the Service Center Manager, leads by example and his enthusiasm carries through to the entire staff. The trust I have in this team is so strong that it alone would keep me loyal to the brand. Recently, I stepped into a new BMW i5, and the sales experience only reinforced my confidence in this dealership. What I truly appreciate - especially with Petr - is their ability to adapt to the customer’s style. I prefer a straightforward process: load my build, handle delivery, and keep interactions minimal. Others may need more guidance along the decision-making and buying journey. Either way, the team provides the right support. This flexibility, combined with their professionalism, makes BMW of Fairfax stand out in a way few dealerships do. Thank you for helping me bring my dream to life!
I’ve always believed that the true measure of a
I’ve always believed that the true measure of a dealership lies in its Service Center, and in the case of BMW of Fairfax, this couldn’t be more true. My experiences here have consistently been excellent. The team is customer-focused, highly professional, and genuinely passionate about what they do. Konrad, the Service Center Manager, leads by example and his enthusiasm carries through to the entire staff. The trust I have in this team is so strong that it alone would keep me loyal to the brand. Recently, I stepped into a new BMW i5, and the sales experience only reinforced my confidence in this dealership. What I truly appreciate - especially with Petr - is their ability to adapt to the customer’s style. I prefer a straightforward process: load my build, handle delivery, and keep interactions minimal. Others may need more guidance along the decision-making and buying journey. Either way, the team provides the right support. This flexibility, combined with their professionalism, makes BMW of Fairfax stand out in a way few dealerships do. Thank you for helping me bring my dream to life!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to let us know how we did. We hope you have a great day!
Dealership staff are so friendly and professional.
Dealership staff are so friendly and professional. Everything went smoothly. Very grateful for sales person Mr. Vila and finance manager Mr. Naderpoor.
Dealership staff are so friendly and professional.
Dealership staff are so friendly and professional. Everything went smoothly. Very grateful for sales person Mr. Vila and finance manager Mr. Naderpoor.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
No issues great service did not have anything to complain
No issues great service did not have anything to complain about. Sales and financing all one place fast and friendly service. Hope to return and buy again
No issues great service did not have anything to complain
No issues great service did not have anything to complain about. Sales and financing all one place fast and friendly service. Hope to return and buy again
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
No issues great service did not have anything to complain
No issues great service did not have anything to complain about. Sales and financing all one place fast and friendly service. Hope to return and buy again
No issues great service did not have anything to complain
No issues great service did not have anything to complain about. Sales and financing all one place fast and friendly service. Hope to return and buy again
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Great service and completed the buying process in a few
Great service and completed the buying process in a few hours. Great experience and they spent a lot of time explaining every feature of the X3.
Great service and completed the buying process in a few
Great service and completed the buying process in a few hours. Great experience and they spent a lot of time explaining every feature of the X3.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for the kind words! We strive to provide the best service possible for our customers and we're so glad to hear that's been your experience. We appreciate your support!