I hate the process of buying a car, but this one was painless. It took a few trips and test drives to find the right car, but we found it for a fair price, and they gave us a fair price on our 10-year-old trade-in.
Henry Beeler was GREAT! Not pushy at all. Felt like we’d known each other for years. Very knowledgeable. Very attentive. Listened more than he talked.
They should have told me
I have impeccable credit. No debt. Own my home. Own my own business. Paid $500 to have a barely-used vehicle shipped in and not told they could not finance the vehicle because it was going to be used for commercial purposes. I had no idea. They told me it was up to me to go find a loan. Wish I had known, before I paid the money to get the car shipped in. I'm out of debt because I live well below my means. However, this was a huge fail for Car Max. No more Car Max for me.
I both bought and sold a car here recently.
I both bought and sold a car here recently. My sales associate CARLTON BOWEN was fantastic. SOLD: They gave me a very fair price on a 2003 Honda CRV with roughly 180K miles. The process was quick and painless. You do not have to buy a car from them to sell a car to them. I had done my homework before and knew what it was worth and I was offered a price higher than Kelly Blue Book. BUY: Buying a used car was more complicated. It took test driving many and lots of time on their website before I found one that met the very specific details I was looking for. I decided on CarMax because I did have a very specific car in mind that I had not been able to find private seller in the two plus months I'd been looking. Also, my sales associate CARLTON BOWEN was fantastic.He spent roughly a month helping me look at cars making calls to other dealerships and coordinating multiple test drives etc. I know having him as a salesperson made a huge difference. I had looked at other dealerships and was treated only like a wallet from the moment I entered. He worked hard to help me find what I needed in a car and was pleasant and respectful the entire time. Not at all the experience I had at other dealerships. With all of the hidden fees etc other places have, carmax was not more expensive. I was glad not to give my money to sketchy people at another place.
Satisfied Car Buyer
Great buying experience. Very impressed with the teamwork and efficiency of the sales consultants. I highly recommend this dealership.