CarMax Cool Springs

If i could give zero stars that is what they would get! I bought a 2019 Mercedes from them for 37k (40 after taxes). Come to find out that the speedometer has been rolled back and also has an active lien on the car and it cannot be registered. I went in and they pretty much said i was crazy and they have started the registration process. I said you haven’t and can’t be done because of the Lien! They kept disagreeing and giving every excuse in the book and even tried to Tell me that they had mailed the title and it was delivered. It was someone else on the paper and another car. Again treating me Like i was stupid! I told them i did not want their piece anymore(that was having issues already and i had spent 500 on inspection). The check Engine light kept coming on and off amongst other things. They said they would not refund me but i could get a trade offer. They offered 33k and said i could get another car and save the tax money! I found another car and guess what? Another lien! This Place is a joke and a ripoff! Will never do business with them again or their horrible cars they don’t check out. I went straight to another dealership and worked out a “real” car with real warranty. These jokers didn’t even know how to hook my Phone to Bluetooth in the car or the features on it. Was covered in water spots i had to pay ($300) to get off. I will be looking into steps to get my Money back and leave my reviews everywhere. Run far from this place! Bad cars and incompetent staff!

I returned to Car Max in Franklin, as I had questions for service re: the 2020 Jeep Wrangler I purchased a few weeks ago from this location. Justin helped me unhook a cable in order to get the top off the Jeep…. It was user error vs issue with the Jeep :). He helped me reset the oil life indicator, and popped the sun visor into proper place. He was all about service with a great attitude. This simple experience gave me an even more positive opinion of Car Max. Thanks!

I hate the process of buying a car, but this one was painless. It took a few trips and test drives to find the right car, but we found it for a fair price, and they gave us a fair price on our 10-year-old trade-in.

Henry Beeler was GREAT! Not pushy at all. Felt like we’d known each other for years. Very knowledgeable. Very attentive. Listened more than he talked.

I have impeccable credit. No debt. Own my home. Own my own business. Paid $500 to have a barely-used vehicle shipped in and not told they could not finance the vehicle because it was going to be used for commercial purposes. I had no idea. They told me it was up to me to go find a loan. Wish I had known, before I paid the money to get the car shipped in. I'm out of debt because I live well below my means. However, this was a huge fail for Car Max. No more Car Max for me.

I both bought and sold a car here recently. My sales associate CARLTON BOWEN was fantastic. SOLD: They gave me a very fair price on a 2003 Honda CRV with roughly 180K miles. The process was quick and painless. You do not have to buy a car from them to sell a car to them. I had done my homework before and knew what it was worth and I was offered a price higher than Kelly Blue Book. BUY: Buying a used car was more complicated. It took test driving many and lots of time on their website before I found one that met the very specific details I was looking for. I decided on CarMax because I did have a very specific car in mind that I had not been able to find private seller in the two plus months I'd been looking. Also, my sales associate CARLTON BOWEN was fantastic.He spent roughly a month helping me look at cars making calls to other dealerships and coordinating multiple test drives etc. I know having him as a salesperson made a huge difference. I had looked at other dealerships and was treated only like a wallet from the moment I entered. He worked hard to help me find what I needed in a car and was pleasant and respectful the entire time. Not at all the experience I had at other dealerships. With all of the hidden fees etc other places have, carmax was not more expensive. I was glad not to give my money to sketchy people at another place.

Great buying experience. Very impressed with the teamwork and efficiency of the sales consultants. I highly recommend this dealership.